[Resolved]  Vodafone — Money deducted from my account but recharge was not successful

Address:Kadapa, Andhra Pradesh

Hi Team,

I tried to recharge my fathers vodafone number from "https://shop.vodafone.in". My money was deducted from ICICI Bank but my father did not get any recharge. Could you please look into this.

For any assistance please call me at [protected].

Regards,
JayachandraReddy
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Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Jun 04, 2012
Vodafone India Customer Care's response
Hello Vikas,

Please share your number with us here http://bit.ly/KEji7m We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
Verified Support
May 23, 2013
Vodafone India Customer Care's response
Hello Jayachandra Reddy,

Trust we were able to assist. Thanks for your time on the call.

Regards,
Vodafone Customer Care, Tamilnadu (Except Chennai)
Complaint comments 

Comments

We are recharge a Vodafone of Rs.155 but the recharge is not successful. Please action against our mail.

Vodafone — deduct money without my notice

hi,
One fine day i got message, that i activated caller tune, which i never did. The amount Rs.30/- has been deducted from my balance. When i contacted customer they asked to send a sms to cancel this. For that i lost Rs.5/- The same happed one of my friend also.
i have been getting my phone recharged with half rate tariff card but it is not getting activated on my mobile no. [protected].
kindly look into the matter and take relevant action.

Vodafone — deduction of money from my account

i want to deactivate bid facility in my phone.
i humbly request you to deactivate the bid facility.

Vodafone — recharge not successful.

Hi.

yesterday.. on 20th jan 2009. i have rechanged Rs 225 from a retailer at Ejipura, (bangalore) i didnt got any rechange balance and we had quarrelled with retailer but he can't do anything as you guys has deduct the money from mobile too. hence we contact several agent of your vadaphone. they says that its wrong reversal rechange or something. asked us to contact the retailer's chennel manager. we contact him too.. as per says.. you guys has cheat the money.. if you guys truely a standard company.. you should provide all the information to the retailer also.. so that through them. we can take a measure.. hope you can restore the Rs 225 back to my account. waiting your reply..
my cell lose today{04/03/2009} but some body calling and using my number plese give me out going and in coming calls numbers if you have any problem for given number note my id and rectifive.please send me as soon as posible my number;[protected]...




thank you
[protected]@yahoo.com
ss cell world
kalamandhir center
[protected]
chilakaluripet 522616
GUNTUR dt
my number[protected] . i have rechage rs. 25 by online and success rechage but not received blance my number

Vodafone — Money deducted

My mobile number is [protected] and on Tuesday morning I have top up my Vodafone of £5 using a top up voucher. In the entire day i just did 1 single text and at night I found that my Balance is only 33 penny. I spoke wit Vodafone Customer Service on Thursday morning and they informed me that Zamano has deducted the money for some kind of services from my Vodafone. Its really strange to deduct the money as I did not use any of the Zamano services and it was really annoying. I am staying here on a Student Visa and don't have a job yet. Kindly request you to put back the money on my Vodafone account.

----- Thanking You
Hi-

FYI, I had recharged of Rs 552 on 3rd Dec. The problem is that though the said amount got debited from my bank a/c but that many minutes didnt credited to my fone([protected], Pune) so please do the needful.

Thanks/Rajendra

Vodafone — recharge no successful

my vodafone prepaid mobile number is [protected] (karnataka circle).
i recharged the phone through internet banking for Rs 200 but the recharge has not been done.
the reference number is [protected].
kindly refund my account or recharge my mobile with the appropriate balance.
Hi Vikram,

We believe your concern regarding the online recharge credit was addressed by our Customer care team. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Karnataka Vodafone Customer Care.

Vodafone — cash deducted from my account without any call

Dear sir,

I am using vodafone last 3 years with the number [protected]. Rs18.33 deducted from my prepaid account without making any call on 24/03/2010 noon time.i complained to vodafone customercare but i didnt get any solution for this problem.Kindly solve this problem and credit that amount to my Prepaid account at the earliest.

Regards,
Krishnadas km

Vodafone — deduction of money from account

Respected Sir,
My name is Sourabh Agarwal. I am using Vodaphone prepaid number, my cell number is [protected].
Today[protected] one message came to my cell that I had activated bussiness and economy service for which rs 30 is deducted. But, I had not activated any of such service. Please help me.

Vodafone — deduction of money

every day 50 paise is deducted, why?
please unsubscribe from whichever service this is..
my mobile no. is [protected]

Vodafone — deduced money

respected sir today 4/1/2011 i have recharge 96RC. for vodafone Net pack. they give me vod 96 mintue. i call voda care compliant no198 they ask u use ur 2Gb net. is used. they say to me i call to 111 then they asking your 96 RC is not showing in our system. or then voda company closed my helpline number... is it vodafone service... very very very poor service... i really heart from voda cus care repernstive. they have no attitude to speak with custmore.my 40Rs. is reducet my account balance. helpline have no Answer... my no is[protected]
Neelmoney sharma
Ludhiana

plz sir tell me wht i do. or plz sort out my problem
Thanks

Vodafone — i havent recharched but money deducted

iam going to recharge my vodafone sim from Avenue india pvt ltd through net banking .but i havent get recharage but money was deducted from my account .i have sbi secret avenue passward also.what can i do.
my mobile no [protected]
please go for the option of number portability as i too have several problems with Vodafone.
inspite of making advance rental for my number[protected] they have disconnected my service. you can check now by calling and their customer care executives @ begumpet, Hyderabad center have no decency to talk to customers and are yet to resolve my problem.

now i'm with superb airtel[protected] and great reliance[protected] and soon this vodafone no.i will change to any of these two networks.
my suggestion is pl you change from this lousy network.
pl mail up after changing the net work and i'm sure no body from Vodafone even bothers for this agony of a customer !

Vodafone — Currency Deduction

Dear Sir/Madam,

I am Susant Kumar Samantaray using the number [protected]. I have got one sms that 300MB internet browsing is free till 23rd feb 2011.Still 200MB was left,but on 23rd evening only an amount of Rs 75 was deducted from my account. I complained many times to the customer care executives but no action for that has been taken tilll now. My complaint number is [protected].I would like my currency to be back as soon as possible.

I will highly appreceate your favourable action..
my contact no :[protected]
scheme of 1p/sec
i am repeatedly charged more for each of my local and std calls.
kindly let me know the reasons and also if there are certain hidden charges for 1p/sec scheme...

Vodafone — Forcible Deduction of money from account

Hi,



My name is Amit Sharma and I am a Vodafone Retailer (mobile number [protected]) since Jan 2005


There has been a Forcible and un notified deduction of Rs. 30 from my account.
Having checked the last Five Transactions on my phone, this deduction doesn't feature in the sms that I received.

However, having checked with the Executives from the Dealer Helpline (Number 176), I was told that I have subscribed to some service and for that I have been charged:
Below are the details from my conversation with the executive (named as Salman Shaikh) and Team Lead (Aadesh Singh, this person introduced himself as the Team Lead and said there is no supervisor and he is the final authority)

Service Request Name --> Job Sub
Status --> Active
Request Date --> 13-Apr-2011 (10:45:50)
Activation Date --> 13-Apr-2011 (10:46:43)

I want to bring it to your notice that at this time, I was travelling and all this while the mobile was with me.
I haven't made any service request at any point of time
There is no communication stating that I have requested any service
There is no communication stating that I have been charged for any of the services
The 30 Rs. deducted from my account don't appear in the list of the transactions that I have made

I have been a faithful customer of Vodafone and have been recominding the customers this service over the years.

We do get these type of complains and I always believed that it must have been something on the customer side that initiates the System to consider the service request.

However, after being a victim of this fraudulent behavior I have lost the faith. Not only have I lost the faith in the Vodafone Systems but the customer care service as well. I failed to convince the two executives (names listed above) to register my complain.

This leaves me with deep pain about the Vodafone and its reputation.

I want to reiterate the fact that I feel betrayed that I am not being trusted by the Vodafone employees and they seem to charge me for lying.

I hope, this Email voices my pain to the correct people and I get justice.

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