[Resolved]  Vodafone — Discontinue of Direct Debit facility - [protected]

Address:

Mumbai Suburban, Maharashtra

Ms Kalpana,

As discussed yesterday, I reiterated to you that the earlier supervisor on 09th September, 2010 assured me that my credit card will be credited back in 7 working days, however, in your appended correspondence, you are mentioning 4 more working days.

I am seriously not clear on what Vodafone is up to. There is no consensus or coordination between the two executives of the same organization. Also, in your appended mail you have just mentioned to credit the amount of INR 1,167/- & have kept silent on the interest portion. I need the interest portion also.

Vodafone can not keep the customers money unethically & illegally & even not pay interest on the same. Hence, I urge you to credit the principal + interest amount by today evening anyhow.

Also, there is one more conversation I would like to highlight here as well as Vodafone Top Management (if they listen to the problem & have fair intention to resolve it ASAP). I received a call on my no [protected] yesterday at around 5.00 to 5.30 pm appx & the female who called on my number did not even know whom she was calling & she asked the fellow person to pronounce my name & surname.

Moreover, she called me to inform me that it will take more 7 working days to credit my refund back in credit card (please check your recording system if required).

How many times do I highlight such instances which Vodafone should have taken care while hiring the candidate for the reputed job.

Its either carelessness or Vodafone is just taking the customers for a ride with no intention of providing good services.

Regards,
JIGAR DAVE.
[protected].



"Corporate Assist "
16 Sep 2010 16:42 Mail Size: 472689
To
Jigar DAVE/FTG INM/HBAP/[protected]@HSBC03
cc

Subject
Regarding your Vodafone mobile number [protected].

Dear Mr. Dave,

Thank you for your feedback, regarding your Vodafone mobile number [protected].

Further to our conversation on 16/09/10, we assure you that the amount of Rs. 1167, would be credited back to your credit card within 4 working days.

We assure you that the direct debit instructions to your credit card for all the below mentioned numbers have been withdrawn:

[protected]
[protected]
[protected]
[protected]
[protected]
Mr. Dave, we thank you for your candid feedback and assure you that we have taken up the matter with the concerned department.

We sincerely regret the inconvenience caused to you.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Kalpana Patel
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

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