Vodafone — faulty Bill on Add On card and deactivation on Primary No.

Address:

Mumbai Suburban, Maharashtra

I Jyoti Dhunawala primary holder of Vodafone [protected] and having an add on vodafone no. [protected] have been receiving faulty bill on my addon no. [protected] since Oct/Nov/Dec 2011. We have been charged towards the services which we have not availed /utilised.

Faulty charges in the bill:
1/ Missed call Alert not activated
2/ Charged for, 3G/2G which is nor active nor subscribed . And vodafone system showing usage on my number.
3/ International roaming been deactivated and charged for a non active service.

We have send several mails for reversal of charges to various vodafone deptts and have personally visited to the vodafone center at 4 Bunglow but we have any proper response. They told me they have suspended the addon no and told to give a return application for disconnection of the said no. [protected] which i have already given.

Further, on 30th January, 2012 my outgoing calls & sms facility on my primary no was deactived by vodafone without prior notice. Upon enquiring it was inform that there is a technical problem and will be resolved within 2 hours. After 2 hours it was still not activated. Again on enquiring I was told that due to non payment of my add on vodofone no. [protected] it has be deactivated. Here I wish to mentioned that my entire bill till date against the primary no. [protected] is cleared and has zero balance. From last 2 days my outgoing is disconnected and they insist that they will not activate till the entire payment is paid against the addon no.

I humbly request you to kindly help me to sort of this issue on the above for reversing the chargers on my addon no. [protected] and to activate my outgoing/sms facility on my primary no. [protected] immediately.


Regards,

Jyoti.
[protected]