[Resolved] Vodafone — Non activation of new prepaid connection even after 4 full working days

manish_me

from Bengaluru, Karnataka

Address:

Lucknow, Uttar Pradesh

I had purchased a new vodafone sim from the Vodafone Store, in Wave Mall near Vibhuti Khand, Gomti Nagar, Lucknow on the 8th of November, 2012. I had purchased the sim at about 12 PM in the noon, and also had requested for recharges worth Rs 900. As I had to travel to Calcutta the very next day, I requested the lady at the store to process my sim activation and recharge on an urgent note. It was still not done by the evening, so I again travelled all the way to the store to check on the status. The lady at the cash counter informed me that it would be done positively by next day, ie, 9th November morning, and said the delay was due to some changes in Vodafone administration.

Till today, my sim has not been activated. I am on Calcutta now and will not be returning to Lucknow for another 3 weeks. I am repeatedly calling the store number they had given me, but no one picks up the call. I would have called over 60 times by now. Its been 4 full working days so far, and yet no one from Vodafone has informed me the reason behind all this. On calling customer care, they say that the sim has not been activated from the store, so they are unable to help me further. Is this the way to behave with Customers? All the goodwill and faith on Vodafone I had has now been shred to be pieces.

I have written emails to the customer care and even the nodal officer, but no replies, as usual.

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Dec 6, 2016

Complaint marked as Resolved

Verified Support

Nov 14, 2012

Vodafone India Customer Care's response Hello Manish,

Please share your current and alternate contact numbers with us at http://bit.ly/QFDriA so that we can address your concern better.

Regards,
Vodafone Customer Care.

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Comments

PRADEEP KUMAR SATTI

from Coimbatore, Tamil Nadu

VODAFONE-PREPAID CONNECTION — PREPAID CONNECTION NOT WORKING

Sir,

This is to inform you that i took prepaid connection of vodafone from Pantnager, Uttrakhand. Details are mentioned below:

Name: Pradeep Kumar Satti
Phone No: [protected].
Service Provider: Vodafone.
Month of Connection: January 2008.

I left for Chennai(for official work) during first week of February 2008. Since then , I am not able to receive services of Vodafone. For help, i had contacted their customer care many times. But, to my surprise no one guided me properly. And because of this problem, I have suffered a lot ( Both Monetary and mentally).

I am still at Chennai and facing the problem.

Kindly help me.

Hope for your co-operation.

Regards,

Pradeep Kumar Satti.
[protected].

vibhuti

from Mumbai, Maharashtra

Vodafone — activation of prepaid number

they promised me that it will get activated in 3 hours n now its abt to finish 24 hours, n I visited the branch thrice for the day, each time they are giving me some rubbish reasons. first time they told me 1 hour now 2 hours n all these going on

chawlan12

from Hyderabad, Telangana

Vodafone — non activation of new purchased no

ear Sir/Mam

Kindly look into the matter as i have purchased a number from vodafone on 09 dec 2010 and have received a call from vodafone and the number was ACTIVATED for only one day and after that the number got disconnected and till now the the number is not yet activated and even the vodafone people says that they will not help

BELOW MENTIONED IS THE CONVERSATION MENTIONED BETWEEN ME AND VODAFONE

Dear Sir/Mam

I have got a call from Kapil from no [protected] as he told me that he is from nodel office on 17/12/2010 and he promised me that the number will be activated within 24 hours and he will get back to me at the earliest and today is 20/12/2010 and till date i have not received any call from vodafone office and also this number is not yet activated . I feel really very pity on the customer service part as the customers are really very frusted with the kind of services given . I went to your pusa road dept today and again i was given a stupid token no 52 where i have waited for atleast 3 hours and when my number came i met SHASHANK and he told me we cant do anything as if you have spoken to Kapil He will only help you nothing can be done from our side . My number is still not yet activated .

I AM NOT INTERESTED IN ANY NUMBER ACTIVATION OF VODAFONE NOW AND THIS IS THE HEIGHT OF STUPIDITY THAT YOU HAVE GIVEN THE NAME AS CUSTOMER SATISFACTION AND YOU PEOPLE TREAT YOUR CUSTOMERS LIKE CATS AND DOGS AND MISBEHAVE WITH THE CUSTOMERS AT THE MAX LEVEL .

I AM NOT INTERESTED IN ANY VODAFONE NUMBER ACTIVATION NOW AND REFUND MY MONEY AT THE EARLIEST OTHERWISE I WILL GO TO THE CONSUMER COURT AND ALSO WILL LODGE A COMPLAINT IN TELECOM REGULATORU AUTHORITY OF INDIA

REGARDS

NITIN CHAWLA

[protected]

----- Forwarded Message ----

From: nitin chawla <[protected]@yahoo.co.in>

To: vivekg.[protected]@vodafone.com; sushma.[protected]@vodafone.in

Sent: Thu, 16 December, 2010 11:00:11 PM

Subject: Fw: complaint for new number [protected]

Dear Sir/Mam

I have purchased a new number [protected] vide CUSTOMER AGREEMENT NUMBER 82071106 on 06 Dec 2010 from your karol bagh metro station pusa raod branch from Nitin . He told me that you will receive the call from the call centre and they will confirm all the details then the number will be activated .

I asked him for a post paid number as i was never wanting to go for pre paid number which i told nitin also but he said that the number will be activated first in pre paid then it will be activated in post paid he also said that the number will be activated in 2 days that to only when i would show that i am convinced by the product and should not question him again other wise the number will not be de activated . The number was activated for one day but next day it was de activated .

Again when i went to karol bagh branch and spoke to nitin on 11 dec he told me the reason that i did not show that i was convinced and because i raised a question due to which the number got de activated again but he will put a request again and i will receive a call in 24 hours and the number will be activated but now i am on 16 dec 2010 the number is yet not activated when i went to your karol bagh branch i met Shashank and told him all the details he said i will not help you and also will make shore that the number will not get activate . He also told me that where ever you want to go and complaint please go as nothing will happen to me and no body can do anything .

THIS IS THE ATTITUDE OF YOUR EMPLOYEES TOWARDS YOUR CUSTOMERS AS I HAVE GIVEN RS 250 FOR MY NUMBER AND STILL THE NUMBER IS NOT YET ACTIVATED . IF THE NUMBER IS NOT YET ACTIVATED I WILL BE FORCED TO COMPLAINT TO TELECOM REGULATORY AUTHORITY OF INDIA

WILL MY PROBLEM BE SOLVED OR NOT

REGARDS

NITIN CHAWLA

[protected]

deependrdeependra009

my new connection [protected] not activated since after 3 days...
DEEPENDRA contact no. [protected]

Nirmal Dayal

from Mumbai, Maharashtra

My New Connection [protected] Is not activated after 5 full working days even two time varification is successed
Nirmal Dayal [protected]