[Resolved]  Vodafone - Postpaid — Retal Free - GPRS

Dear Sir,

On Dt. 5th December 2009 I have booked 3 post paid connections of Vodafone.

While booking these 3 connections I placed my 4 basic needs in front of Vodafone executive.

1. CUG without any extra monthly rental.

2. STD without any extra monthly rental.

3. Roaming without any extra monthly rental.

4. GPRS without any extra monthly rental.

After getting confirmation from them – Mansi (M – [protected]), Shekar or Satish (M – Not Available)

I have booked these 3 connections.

Mobile Number – [protected], [protected], [protected]

Out of my 4 needs 1st I tried for activation of GPRS to Mobile Number - [protected].

On Saturday Dt. 5th December 2009 I have shown my hand set to them & asked to do GPRS manual settings.

Also informed them, right now am using Rediffmail, Gmail, Yahoomail through my handset & the GPRS connection is set for pop3, imap for outlook in my handset.

Got feedback from them that, right now we are unable to do connection setting after the Vodafone card activation we will make settings. Because that time Cellone card was in my handset.

Mr. Pramod (M – [protected] Time: 17:17) helped me for that, but I know from him that the GPRS service is having monthly rental. It’s not FOC.

For getting 3 connections the executive done wrong commitment to me.

Regarding this issue I have lodeg complaint to Customer care.
I clearly informed them that,

Either
You provide me GPRS without any rental.
Or
Say sorry, we are unable to provide GPRS service in FOC, kindly close the connections.

All the matter was handled by - Rashmi Pandit, Vodafone Care

Now the connections are closed by Vodafone not by me.

Hope so you will take needful action over my complaint - Miss Commitment / Guide - GPRS Service & will revert me back.