I had recently taken three mobile connections on 31 Aug 2011. On 4th Sept I had given a complaint that I am not receiving any signal on all the 3 mobile connections both in my home and my office. Till date Vodafone has not resolved it , instead they are asking me to pay the bills. For what is the bills to be paid. My plan/ scheme is authorised 400 free CUG calls and 100 free SMS for a month. If there is no signal on my mobile how will I avail this free call/SMS facility, if I am not able to take this facility then for what service should I pay. I want to sue the firm for deficiency in service and inconvenience caused due to not extending the basic voice mail and data services.
Moreover they disconnect the services without prior intimation. When the appellate was contacted one Mr Sharan has assured that once the network issue is resolved then they will talk about payment and there will be no disruption in service till then, but every now and then some other dept disrupts tje services without prior intimation. They work in water tight compartment.
Till now no official from Vodafone has given a ring to resolve my issue, every now and then I need to talk for long hours from my landline to make them understand. Who will pay for my landline bills ? Inspite of asking for call back they do not respond. The customer service centre at Perambur, Chennai is also ineffective and since they are not able to resolve the issue they are also rude. How should this issue be resolved. I had initially paid for all the three connections but have not got the basic service i.e. voice call. Moreover I had spoken to the appellate and cust service for laong hours form my landline. How much more should I spend? Kindly help