I had approached your Goregaon (E), Near Railway Station, for getting new Vodafone connection, I was offered a group plan where i can make all calls within my 3 Nos absolutely free , irrespective of whether i am local or in raoming mood,I had verified with the store people whether i can activate my 1 No immediately & the other 2 Nos, after a months time, & for that will i be billed for all the 3 Nos or for only 1No which i wll activate? I was told that the billing will start only after activating the sim card, so if u activate only one number you will be billed only for that number & not the other 2 Nos.My Relationship No is 1.16976866 & i was alloted the numbers 9167009324, 9167009325 & 9167009326 ,But to my utter surprise i received bill for all the 3 Nos even without activating the 2 Sim cards.
I appraoched the same branch to clarify the matter, they personally saw that my 2 sim cards wernt activated yet, so they told me to ignore the bill & the amount of Rs,75/- for each bill will be adjusted in further bills,Now 5 months have passed by & i dnt paythe amount but stilll it is being carrid forward everymonth, Why should i pay any amount as monthly charges when i havent even activated my sim card?
Further i was even more surprised that in one of the numbers which i had purchased solely for the purpose of makng free call with in group i was charged in roaming mode, where as i was clearly told before connection that local or roaming to & fro within all this 3 group nos will be absolutely free.
I fail to understand why a reputed concern like Vodafone is unable to guide about the basic plans to their valued customers in a proper way.I feel very badly cheated & have already shelled out quite a big amount aginst some service which i couldnt avail of or dint require it altogether.I request you to kindly look in to this matter & adjust my above amounts in the forthcoming bills without any further delay. Failing which I have no options rather than to put forward this matter in the leading Newspapers. & deactivating all my numbers from the service of Vodafone.