To Whomsoever it may concern,
My name is Vishal N.C. and my Vodafone mobile number is: +91-9620304233 [Bangalore]
I called the prepaid customer care on the 3rd of May 2011, at 11:30 a.m. to complain that my balance had been reduced without any reason or explanation from Rs. 60 to Rs. 20. I was told that i had been charged for browsing but the day before when i tried to activate the internet browsing package [Vodafone Mobile Connect] it said that i had already subscribed to the service. Only after this confirmation, i started browsing the internet on my mobile. On 3rd May 2011, after a second call to customer care, i received the complaint number and was assured that the problem would be resolved within 24 hours. However after 24 hours, i only received a message stating: “Sorry, Your request for mobile number 9620304233 could not be resolved. We regret the inconvenience caused.” I immediately tried calling customer care but to no avail.
What sort of reply is this, coming from an international communications company? This is not my first bad experience with vodafone.
Please respond and remedy the situation at the earliest.