[Resolved]  Vodafone Prepaid — Deduction of the balance /Customer care executive service

Sub : Regarding the Vadafone Mobile Service / Customer care Executive
Date : 16th Oct 2009

Dear Sir / Madam,
Myself Amol Galande ( [protected] ) ,want to launched the complaint regarding the Vadafone Mobile Service and Customer Service care Exective.
I have recharged the 35rs through e recharge SMS pack on 15th Oct 2009 in which i have received 350 sms free according to the offer,sameday i have sent many (30sms) sms from my mobile which deducted correctly fro, the account which is the day of festival ie Dhanteras.On second day ie 16th oct 2009 i have sent sms around 11:00pm to 11.30pm its chargable and the amount was deducted from my main balance and the account was NIL. When we recharge the sms pack we received the information that amount is chargable only on festival day but on 15th oct i have sent sms ie Dhanters is not chagable for me but on 16th oct there is no festival day but its chargable. After that we called up to the Customer care on 11:28pm ie my first call in Vadafone customer care on sameday regarding to launched complaint, but there is no proper service we received that Customer care executive was very rude on call, he was not ready to listen the complaint,the call goes around 13mins and not ready to take complaint regarding the service nor ready to transfer the line to the senior ,he just want to hurry on his call, i m not statisfy on that call ,so i disconnect the line and again cal to customer care executive at 11.42pm sameday to launched the complaint then we spoken to another customer care executive that person is very polite and he transfer the cal to senior on request.When we spoken to the seniore person by name Jose he was also not ready to launched complaint regarding the deduction of the balance from the main account and he was very abusive on his language.
Kindly look forward on the registered complaint and please provide a feedback on it as soon as posible.
Many people was suffering from this problem.
Kindly help

Yours faithfully
Amol Galande