[Resolved]  Vodafone Prepaid Services, India — failure in providing proper customer service

Address:

Kozhikode, Kerala

Respected Sir,

I have activated BONUS 5card service in my prepaid Vodafone Sim number [protected] on 09/12/2010 at 12.05 am. The so called service is for 500 messages free for 2 days of
time.But for the very next day that is on 10/12/2010 the company took charges for sending messages from my account,though there was 263 messages are remaining for free in my account.when I called & informed this matter in customer care on 10/12/2010 at 8.20 am they also agreed with this matter and I was told that my account will be refunded within 48 hours and my request has been registered.Unfortunately even now my account has not been refunded and also I lost one day service of free messaging among the so called provided two days.This is not the first time happening to me,so please consider this mail as a complaint and hope you will take proper actions against this severe fault. According to me losing of 1 rupees from my account is so painful for I value money and know the difficulties of earning.I hope my mail will not be underestimated and will be given proper concern.

yours faithfully,
Sreenath.A