Vodafone — Misleading info. and double payments

Address:

Pune, Maharashtra

Dear Sir,

I want to lodge a complain against my telephone service provider- VODAFONE.

I wanted to port my no. to Idea and Vodafone customer care told me to pay my bills and transfer the no.

I walked into Vodafone store and paid all my bills in advance and gave them a written application to stop my ECS PAYMENT from my ICICI bank account.
I also went to ICICI and instructed them aswell to stop my ECS payment to VODAFONE. MY BANK TOOK MY REQUEST AND ASSURED ME NO ECS TO VODAFONE.

I have all the supporting documents for payments made and requests submitted.

Vodafone still debited my bank account and took a double payment from me.
I got harrassed by their CSRs and everyone refused to pay my money back or tell me what to do.

As a result of this, I lost my time, money and health due to stress.

I would want to take legal action against them for giving MISLEADING INFORMATION to me.

Please help and advise what can I do.

my vodafone no. is- [protected] region- Maharashtra & Goa.I have also submitted the same complaint with Telecom Regulatory Authority of India but have not received any answer so far.

Regards
Punam Bhardwaj