[Resolved]  Vodafone Recharge — Amount not credited

Vodafone Recharge — Recharge amount reduced as what was promised.

I got a message on 20th April 2010 that a full talk-time of Rs. 150.00 is available on a recharge of Rs. 150.00 by Vodafone mobile service provider.

I got my cell phone recharged through Vodafone website by entering the recharge amount as Rs. 150.00 but the system automatically converted that amount to Rs. 151.00 and I got a talk time of Rs. 134.89 only.

I made a complaint to the Vodafone complaint number 198 on 20th April 2010 at around 11 o'clock in the night, and the customer care person, who attended my call, assured me that this issue will be rectified and the balancing amount will be credited to my account within 24 hrs.

Now the customer care person is saying that complaint is closed now and no balancing amount will be credited.

My concern : If Vodafone is giving full talk time out of Rs. 150.00 and I am paying Re 1.00 extra (that too not my fault, the system automatically converted the recharge amount from Rs. 150.00 to Rs. 151.00) and in return I am getting lesser talk time.
Does it make sense anyway?

Please look in this matter as I feel I am being cheated.
Please sort out this issue at the earliest and let the balancing amount be credited to my Vodafone account as early as possible.

Details :
Region : Bangalore (Karnataka)
Vodafone prepaid mobile number : [protected].
Transaction reference no. MSBI[protected] dated 20th April 2010.
Recharge reference number dated 20th April 2010 is: 3887646.
Service Registration number for the complaint made on 20th April 2010 is : [protected]

Looking forward to your kind response,
Regards,
Rahul.

Vodafone — Recharge amount not credited

I wanted to recharge SMS pack and the retailer has recharged with Rs.21 (Transaction ID[protected]) and the message received was "Your has been refilled successfully by INR0.09 and balance was showing 222.87”.
When I have sent sms to my 14 friends my account deducted by Rs.21 @ 1.50 per SMS
Than I have discussion with Customer Care Executive and that person was not able to clear the thing and disconnected the call.
I am little disturbed with this act of the company and their commitment towards service to customer.
Kindly do the needful.

Vodafone — Recharge amount not credited

On 07/04/2011 I had tried to recharge my vodafone No. [protected]
for Rs. 220.00 through netbanking from my a/c no. [protected]
The Bank A/c is debited but mobile not recharged

Dear concern person,

my complaint is resolved.

thanks