[Resolved] Vodafone — service | |||
i purchased prepaid sim card on 17th april'12 of number- [protected]. i am facing problem since then in messaging n calling service..when my relatives in uttar pradesh called me up its says my number does not exists n there message sending also fails on my number..and morover my messages are not delievered to them n if deleivered on other no. then delievery reports are not coming to me even when i recharge my balance m not getting any sevice message that your recharge is done..unable to register my number on facebook there also it displays number does not exits. as per recommendations of customer care(i have called them up several times) throughly checked each and every settings & refreshed them too, still facing same problem n now customer care no. 111 n complaint no. 198 is not connecting my call to customer support executive though following instructions on ivr my call loops inside the ivr menu. i am totaly fed up from vodafone service..it has led me down..no one helping me to sort my problem. i loged my complaint regarding above mentioned problem. (Complaint no.[protected] on 25th april'12). hoping for positive response from your side & please sort my issue as soon as possible. Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Dec 26, 2011 Vodafone India Customer Care's response Hello Jaihari, Thanks for writing to us. We tried calling you but you seemed busy. Kindly share an alternate number with us here http://bit.ly/hzNUch and a convenient time to talk to you, as we're keen to assist you with this. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com or you can also call us on 198 (toll free number) Happy to help! Kind Regards, Vodafone Customer Care, Chennai Verified Support Mar 05, 2012 Vodafone India Customer Care's response Hello Ramesh, Please send CAN VL to 144 for deactivation. You can email us at vodafonecare.[protected]@vodafone.com or call us on our toll free number 198 for further assistance, we'll do our best to help. Regards, Vodafone Customer Care, Delhi & NCR Verified Support Apr 30, 2012 Vodafone India Customer Care's response Hello Gaurav, Thanks for your time on our call, hope we were able to address the matter. Regards, Vodafone Customer Care Verified Support Oct 18, 2012 Vodafone India Customer Care's response Hello Ravi, Please share your contact number at http://bit.ly/Xsm4kH and we will have someone get back to you in a short while with further assistance. Regards, Vodafone Customer Care. | |||
 35 Comments | |||
Comments
Vodafone mobile broadband service is very poor. Vodafone mobile broadband network is very slow.
Company don't support from customer.
Company don't support from customer.
my Mobile no:[protected],i was using 5years this Sim same number.there is no problem on past 4 years.but the last year onwards there is no signal in my home.and i was complaint to customer care so many times but there is no response.today i purchase a 20rs recharge card and started but the Mobile no is problem the recharge card is not accepted to recharge the number and the worst service is vodafone.good service is hutch?
Hai this is spartan, i know very well about vodafone and all networks. Recently due to 2G spectrum issue none of the telecom will rise the booster volume. I make sure your network problem never get slove. If you not belive just wait and see. My suggestion is first check in your indoor and your visiting places which network provider signal coming good strength. After that pls port to that network by MNP with out you change your mobile number. This is the correct resolution for you. wait and get network complaint response from your customer care response, sure they going to tell checked your indoor found fair coverage, this is not new site so no plan for immediate future, if this response come form your complaint then think spartan give you correct information ok take care.
Dear Sir,
i got every min vodafone service error 0x5 on my mobile screen & they have 2 option one is ok and another is back i do every things but they have no response what can i do, i don't understand so plz help me.
i have got one another notification that is select connection-they have only one option cancel then again what can i do i don't understand.
Vodafone give us very bad service, i have two no one is vodafone and another is MTS, MTS service is very good but vodafone service very bad, my vadafone No is [protected], that no is Airtel but Air tel have give us service in Pratap Vihar Ghaziabad that's my home place for some goverment roles so then i convert Air tel no to Vodafone but vodafone have give very bad service & i recharge 100 Rs. 50 Rs next day -10 or -12 Rs. what can i do i dont understand.
Plz help me
Thanks & regards
Y.K Singh
+91-[protected]
D-451 Pratap Vihar Sec-11, Ghaziabad.
i got every min vodafone service error 0x5 on my mobile screen & they have 2 option one is ok and another is back i do every things but they have no response what can i do, i don't understand so plz help me.
i have got one another notification that is select connection-they have only one option cancel then again what can i do i don't understand.
Vodafone give us very bad service, i have two no one is vodafone and another is MTS, MTS service is very good but vodafone service very bad, my vadafone No is [protected], that no is Airtel but Air tel have give us service in Pratap Vihar Ghaziabad that's my home place for some goverment roles so then i convert Air tel no to Vodafone but vodafone have give very bad service & i recharge 100 Rs. 50 Rs next day -10 or -12 Rs. what can i do i dont understand.
Plz help me
Thanks & regards
Y.K Singh
+91-[protected]
D-451 Pratap Vihar Sec-11, Ghaziabad.
Sir,
1. I have requested to stop/ deactivation of Vodafone live service on connection no. [protected] through e- mail on 26.02.2012.
2. I was directed to send a sms, DCT VL to 144 and assuring that the Vodafone live service would be deactivated within 30 minutes.
3. I sent sms, DCT VL to 144 on 28.02.2012, in respect of this I received following massages,
i. Deactivation of Vodafone live on your mobile phone, has been registered. This service will be deactivated in 2 hours! on 01.03.2012 6:48 P.M
ii. Hallo! Vodafone live has been deactivated on your mobile phone. For daily alerts on Astor, stock, news etc. dial *123*01#@Rs 50/mnth
4. But till date Vodafone live has not been deactivated
Therefore you are hereby requested to look into the matter & take necessary action.
(Ramesh Kumar)
G-2/31, Sector-15, Rohini
Delhi
1. I have requested to stop/ deactivation of Vodafone live service on connection no. [protected] through e- mail on 26.02.2012.
2. I was directed to send a sms, DCT VL to 144 and assuring that the Vodafone live service would be deactivated within 30 minutes.
3. I sent sms, DCT VL to 144 on 28.02.2012, in respect of this I received following massages,
i. Deactivation of Vodafone live on your mobile phone, has been registered. This service will be deactivated in 2 hours! on 01.03.2012 6:48 P.M
ii. Hallo! Vodafone live has been deactivated on your mobile phone. For daily alerts on Astor, stock, news etc. dial *123*01#@Rs 50/mnth
4. But till date Vodafone live has not been deactivated
Therefore you are hereby requested to look into the matter & take necessary action.
(Ramesh Kumar)
G-2/31, Sector-15, Rohini
Delhi
UNLAWFUL ACTIVITIES OF VODAFONE.
1. RECORDING OF ALL INCOMING CALLS TO IT'S OFFICES OF BUSINESS BY SUBSCRIBERS WITHOUT ABSOLUTE CONSENT OF THE CALLERS AND USING IT TO TRAINING NEW/OLD STAFFS IN GROUPS PLAYING THE VOICE FILES IN STEREO SPEAKERS ANALYZING SPEECHES BY WHICH THE CALLER'S PERSONAL DETAILS SUCH AS NAME, NUMBER, GENDER, AREA, AND ENTIRE CONVERSATION ARE MADE PUBLIC WITHIN CLOSED WALLS IN THE NAME OF TRAINING. THE STAFFS BOTH MALE/FEMALE MAY NOTE OR RECORD DETAILS THROUGH CELL PHONE, MICRO-RECORDERS OR WRITE DOWN TO PASS IT TO THEIR FRIENDS WHICH MAY BE USED FOR UNDESIRED PURPOSES. IT IS NEITHER ALLOWED IN LAW NOR SAID IN CITIZEN'S CHARTER.
BUT NEED FOR RECORDING ARISES ONLY WHEN THE CUSTOMER GIVES REQUEST FOR ACTIVATION OF ANY REQUESTS WHICH MAY BE ALLOWED.
2. ALLOWING CALLS FROM [CLIR] NUMBERS WHICH IS USED FOR EVE-TEASING AND HARASSMENT OF ALL TYPES. WHEN COMPLAINED ARROGANTLY ADVISED TO CALL POLICE AND GAVE THEIR NUMBERS AND ALSO MAIL-IDS. THEY ARE DETERMINED TO COVER, HIDE AND PROTECT THESE ANTI-SOCIAL AND ANTI-NATIONAL ELEMENTS AT ANY COST IS NOT SURPRISING TO NOTE BECAUSE IT IS A FOREIGN ENTITY.
DOCKETS
1.[protected]
2.[protected]
3.[protected]
1. RECORDING OF ALL INCOMING CALLS TO IT'S OFFICES OF BUSINESS BY SUBSCRIBERS WITHOUT ABSOLUTE CONSENT OF THE CALLERS AND USING IT TO TRAINING NEW/OLD STAFFS IN GROUPS PLAYING THE VOICE FILES IN STEREO SPEAKERS ANALYZING SPEECHES BY WHICH THE CALLER'S PERSONAL DETAILS SUCH AS NAME, NUMBER, GENDER, AREA, AND ENTIRE CONVERSATION ARE MADE PUBLIC WITHIN CLOSED WALLS IN THE NAME OF TRAINING. THE STAFFS BOTH MALE/FEMALE MAY NOTE OR RECORD DETAILS THROUGH CELL PHONE, MICRO-RECORDERS OR WRITE DOWN TO PASS IT TO THEIR FRIENDS WHICH MAY BE USED FOR UNDESIRED PURPOSES. IT IS NEITHER ALLOWED IN LAW NOR SAID IN CITIZEN'S CHARTER.
BUT NEED FOR RECORDING ARISES ONLY WHEN THE CUSTOMER GIVES REQUEST FOR ACTIVATION OF ANY REQUESTS WHICH MAY BE ALLOWED.
2. ALLOWING CALLS FROM [CLIR] NUMBERS WHICH IS USED FOR EVE-TEASING AND HARASSMENT OF ALL TYPES. WHEN COMPLAINED ARROGANTLY ADVISED TO CALL POLICE AND GAVE THEIR NUMBERS AND ALSO MAIL-IDS. THEY ARE DETERMINED TO COVER, HIDE AND PROTECT THESE ANTI-SOCIAL AND ANTI-NATIONAL ELEMENTS AT ANY COST IS NOT SURPRISING TO NOTE BECAUSE IT IS A FOREIGN ENTITY.
DOCKETS
1.[protected]
2.[protected]
3.[protected]
Done as requested. Mobile number given to your website. But the dialog box is useless as it prevents me to enter special characters without which I cannot say the response reason. I have elaborately explained my concern and complaint and you want me to rewrite it that too within 300 characters is ridiculous.
This shows your SADISTIC character by rebutting the already aggrieved customer and increasing his grievance.
Before your Agent or Exec. calls on me ask him/her to read this complaint and speak in reply to my grievance and not ask me to repeat the entire Agonizing HISTORY...
This shows your SADISTIC character by rebutting the already aggrieved customer and increasing his grievance.
Before your Agent or Exec. calls on me ask him/her to read this complaint and speak in reply to my grievance and not ask me to repeat the entire Agonizing HISTORY...
MALICIOUS MISQUOTE
To: Mr.Gerad @ Nodal-T.N., 19/10/12, 01.30PM
1. Please note that while we where discussing about this call-tapping by you(vodafone) on 30/09/12, a s said in your mail dt.30/19/12, 06.00Pm sent in the name of M/s.Ajitharaj, I was raising many Law-points against YOU.
2. In one such point, the "Right to Representation in Judiciary" a Fundamental Right in Constitution of India made to ensure "Principle of Natural Justice", I was telling you that cases filed without evidence will be rejected in "any court of law" and call-tapped evidence in your sole hand will make me HANDICAPPED. This point arises because you said the voice-records will be used as evidence in case of disputes. For this you suggested me, also to record the conversations done with YOU and also suggested ways and alternate means.
3. First I thought for the sake of FAIRNESS IN JUSTICE and for the sake of evidence while giving requests for activation of chargeable services I may also try recording.
4.Then on remembering the old saying that "if a dog bites you, you cannot bite it back", I refrained from attempting it, as I CONSIDERed IT UNLAWFUL. I downloaded an app. which could not break the shell of your strong intrusive software, so I discarded it without trying further, and secondly I also have the options of recording it on tape-recorder or other recording devices but have not used any and either of it for recording till-date and will also not do so in future also for the reason said above.
5. So I request Mr.Gerad not to misquote my intention by "part references" of Mails sent to you in regard to this issue.
6. Lastly you have not answered my question on what legal basis you record calls with such strong IMPUNITY..? and desist from divulging details of the private Number confirmed by M/S.Ramya c.care exec. vodafone chennai.
To: Mr.Gerad @ Nodal-T.N., 19/10/12, 01.30PM
1. Please note that while we where discussing about this call-tapping by you(vodafone) on 30/09/12, a s said in your mail dt.30/19/12, 06.00Pm sent in the name of M/s.Ajitharaj, I was raising many Law-points against YOU.
2. In one such point, the "Right to Representation in Judiciary" a Fundamental Right in Constitution of India made to ensure "Principle of Natural Justice", I was telling you that cases filed without evidence will be rejected in "any court of law" and call-tapped evidence in your sole hand will make me HANDICAPPED. This point arises because you said the voice-records will be used as evidence in case of disputes. For this you suggested me, also to record the conversations done with YOU and also suggested ways and alternate means.
3. First I thought for the sake of FAIRNESS IN JUSTICE and for the sake of evidence while giving requests for activation of chargeable services I may also try recording.
4.Then on remembering the old saying that "if a dog bites you, you cannot bite it back", I refrained from attempting it, as I CONSIDERed IT UNLAWFUL. I downloaded an app. which could not break the shell of your strong intrusive software, so I discarded it without trying further, and secondly I also have the options of recording it on tape-recorder or other recording devices but have not used any and either of it for recording till-date and will also not do so in future also for the reason said above.
5. So I request Mr.Gerad not to misquote my intention by "part references" of Mails sent to you in regard to this issue.
6. Lastly you have not answered my question on what legal basis you record calls with such strong IMPUNITY..? and desist from divulging details of the private Number confirmed by M/S.Ramya c.care exec. vodafone chennai.
COMPLAINT RESOLVED.
DEAR VODAFONE
SEE MY FREIND HAVE GOT OFFER OF RS 33PE 33 KA FULL TALKTIME FOR RS 26.3 BUT SHE AHD CALL TO PUNE THEY HAVE CUT 1 RUPEE EACH FROM HER BALNACE AND HERE THEY CUT 28.3 NOT FROM THERE AND WHY IT URS TAX DEPERTAMENT IS CUT HER 3.63 PAISE PLZ RETURN THE REMMANING BALANCE TO HER .MOBLIE NUMBER IS [protected]
SEE MY FREIND HAVE GOT OFFER OF RS 33PE 33 KA FULL TALKTIME FOR RS 26.3 BUT SHE AHD CALL TO PUNE THEY HAVE CUT 1 RUPEE EACH FROM HER BALNACE AND HERE THEY CUT 28.3 NOT FROM THERE AND WHY IT URS TAX DEPERTAMENT IS CUT HER 3.63 PAISE PLZ RETURN THE REMMANING BALANCE TO HER .MOBLIE NUMBER IS [protected]
hope they do
we used a postpaid conection of vodafone, in that we use unlimited blackberry services, but some services of blackberry was not given to me like mobile hot spot ( internet services ).Regarding this we had complaint a lot of times to the concerning person but the complain remain same till today. My no is [protected]
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I had activated the DND service for my Vodafone no...after some days i got a reply sms saying that the service is been activated...but still i am receiving atleast 4-5 sms per day , so i again launched a complaint for it with Vodafone regarding the same & they replied that it will take more 25 days to resolve the issue , i told them that i heard that according to TRAI it should take effect with in 7 days...the representative of vodafone that it is the TRAI only which takes so much time we cant do any thing U have to wait fo atleast 24 days to fulfill my request .
Just want to know is this the time limit set by TRAI really if know then what is the time limit & where should i log a complaint against Vodafone......