Vodafone

3 Reviews

nishanthnow on Jul 4, 2012

Service Disconnection

My prepaid services as well as 3G broadband services were disconnected and reason said was the ID and address proof documents were not "clear" enough. The Store folks says this is done by head office. If only the Vodafone store ppl checked and said this while my visit, I could saved at least Rs. 2500/- and time. I am feeling like being taken for royal ride as the Store only needs numbers and not bothered if the documents are good enough or not.
I would never recommend Vodafone services to anyone.

2 Comments

Comments

Apr 9, 2011 by

Shilpa Amit Jain

Vodafone - Mumbai Suburban, Maharashtra, India

Dear SIr/Mam,

I ported out from my Loop mobile on 09, March, 2011 into Vodafone. Since then they have been continuoulsy disrupting my services citing some or the other reason. Worst, they dont even call and warn or give the reasons for disruption before doing so. I have made an advance payment of Rs 2000 (against a bill amout of Rs 850 or so), submitted all address proof. But now they cite that our guy came to your place for address verification and you werent there so we have disconnected. They come for verification after over one month of startin my services?? I didnt even knew that they had such verification processes?? I am a free-lancer and am not available at home whole day. How am i suppose to know when this guys will coem for verification?? When asked to call and come, their gallery at Hypercity, Malad, said he will call and come. But the disconnected my services now and say that they will not call before coming.

So, what should working couples do?? I guess port out to a better network again now. And isnt it ridiculous?? they are directly doubting the processes of the Government of India. I submitted an attested copy of my Passport. A proper police verification is done before giving passport to any citizen. Now what more verification they want to do?? they dont even have the smartness to aske the security or the neighbours whether such and such a person resides here.

I am suffering immense professional loss due to these constant service disruptions. Can you please help me file a compalingt against them and also how much should I claim for mental turmoil and monetary loss?? Thank God, I have my other loop number with me still.

Thanks & Regards
Shilpa Jain

Jul 4, 2012 by

Vel India

Hello Nishanth,

Kindly share your contact number with us here http://bit.ly/LORSwn so that we can assist you better.

Regards,
Vodafone Customer Care, Maharashtra & Goa (except Mumbai).