Vodafone Services — Improper Bonus Card Recharge

ON 02/10/09, I received a promotional message from Vodafone about their Rs.35 Bonus Card at 11 :40. I promptly recharged with one such Bonus Card for Rs.35 and received confirmatory messages at 11:53 that it has been successfully refilled by Rs.0.86. After a few phone calls, I realised that my Bonus Card priviledges had not been activated and I was being charged a lot higher than what I imagined. Even at 6 15 pm nothing had been done by Vodafone, afterwhich i contacted Customer Care executives, who after making me wait for approx 5 mins on the phone refused to take any action and said they were helpless to do anything in this regard.

It is ironical how Vodafone advertises it's Customer Care with the 'Happy to Help'' slogan when most of them are rude and are anything but happy to help! Is this how Vodafone has decided to cheat its customers with false confirmations and promotions?!

Disastisfied Vodafone Customer
J Sanyal / [protected]