Vodafone — wrong bill amount

Address:

South West Delhi, Delhi

hi,

So many times I have wrote to vodafone people but all in vein..also logged a complaint on vodafone complaint page ......PLEASE HELP to resolve the below complaint which i have sent to vodafone company so many times

I have been a vodafone customer for a very long , my contact number is [protected] ... till April2011, I have no complaints. But When I received the Bill for the month of May, I was surprised to see the LIVE charges mentioned in the itemised bill ....I never requested for this services.... even I didnot download or open any website....I did regular follow up with customer care and corporate customer care but all in vein........please clear my below points:
1. I have opted TV TODAY Corporate plan for Rs 100 , STD charges are not same as offered in rs 249 plan , If I make STD call you will charge as per my plan not start charging as per rs 249/- plan..if I want to change my plan then I have to contact customer care for such changes .....without my consent you will not facilitate me any service....then why you activate LIVE service without my consent
2. at the time of corporate connection you have offered us 'just pay Rs 99 @month and you can use unlimited NET service/GPRS/Live service ' which I never opted as I don't have time and not fond off these things.......if need LIVE services then I must opted Rs99/- offer, why should I spend more for the same
3. If any one opted for GPRS services then you people send the setting and customer has to save the same, then only it will start working.....when You have send me the setting, pl explain
4. our corporate connection is looking after by Ms Neha and Mr wasim......several time I have send the complaint to resolve the issue and settle down my account, but they refuse to help me out from this......I have already told them that I will pay only for my actual usage of telephone calls , i.e rs 240 till 3rd september ............. my vodafone connection is not working from september'11.
5. If I will not get a positive response from you on above problem I will go to consumer court as I have already discussed this case with one of my advocate neighbour.

thanks & regards
kavita.[protected]@intoday.com