[Resolved]  Vodafone Thane — Billing plan

My(Amit Shrinivas Joshi) Father Shrinivas B Joshi was user of vodafone number [protected] in Thane. He passed away on 3rd September 2007 but we stilled continued the sim and number with a minimum Billing plan of Rs 75. This was goining perfect till this year May 2009. In June 2009 vodafone suddenly added Rs 75 additional without informing us for the clip charges. when the same was enquired to Vodafone callcentre and store we got information that the minimum Bill of Rs 75 was only for one year and so additional charges of Rs. 75 as CLIP charges been added on to Phone.

I got a call from Vodafone care and was ask to settle the amount with some discount of Rs 50 on total billing. I was assured the Plan would be changed to Plan 99 which includes Talk time of Rs 99 plus CLIP charges. But after paying the bill also the Billing was never changed. The Bill still comes with old plan and additional CLIP charges. Now Vodafone has deactivated the SIM.

Would like to take a complaint against vodafone for false assuarance by Customer Care and addition of extra charges in Billing Plan with out intimation to consumer.

Regards,

Amit S. Joshi
[protected]