After speaking to Indrasis Sengupta (9831096212) of SME Enterprise Solution Department, Vodafone India we had placed an order of 5 3G USB Devices. The following rental plan of unlimited 3G data plans with a monthly rental of Rs 599 per device was activated. A reduced rental of Rs 499 per month per device would be activated after ordering a 5 Devices.
To our utter disbelief we discovered from 10th April 2011 all our devices were suddenly giving EDGE speed and were not connecting with 3G speed as initially committed. Indrasis had always maintained that all our plans would be 3G unlimited. This same commitment by Indrasis was also made to other companies who have taken 5 Devices for 3G Unlimited Plan.
After speaking to someone from Vodafone Customer Care - Swati (9834296604) and Vodafone Tech Support - Arnab (9830098223) we discovered that there were no Unlimited 3G Plans offered by Vodafone. Our 3G Devices had a trial period, after expiry we would have to pay extra to enable 3G services. This information was never communicated by Indrasis. As per his commitments our devices were always meant to work on unlimited 3G data plans as he had introduced this offer to us as a special promo corporate plan and sold 5 devices to our company.
On speaking to him, he conveniently denied ever committing to 3G Unlimited Plans. He maintained that the plans were 2G unlimited and not 3G. We fail to understand this as the same commitments were made to other companies who have been duped into purchasing 5 devices each with unlimited 3G Data Plans.
Indrasis also spoke to our managing partner in a very aggressive tone, his conversation was laden with expletives and threatening behaviour.
At this moment we are disappointed customers of Vodafone, we request you to restore unlimited 3G Data Services or give us a full Refund of our device cost as we do not wish to continue with Vodafone. We also understand that for one unruly employee the whole organization cannot be blamed. Therefore we demand that strict action against Mr. Indrasis Sengupta be taken for his false commitments and unruly behaviour.