Services Issue - Vodafone
This is with regret to inform you that again, now its proven that you people really dont care about your customers.
Last time I had complaint about MNP from vodafone and did not got any reply from anyone and finally after 15 calls to customer I got a complaint registered.
What happened after that was your customer care called on 12-May-2011 for retention from No.02271638056. and after discussion with the retention person I agreed on one plan.
Below is the plan. - Complaint No. provided by Retention person - 199110748
Local calls to any - 0.30
STD calls to any - 0.50
200 local mins free
200 National min free
400 local sms free
Rs 51/- rental 1000 local and national sms.
Roam like home service.
The same was promised to get activated in next 72 Hrs, today I got a confirmation msg of the new plan activation but after checking the same found that it was something different than
This is what your people do they dont care about your customer.
After this when I call customer care on 15-May-2011, he confirms that no such request no. exist in the system, when asked then how the plan got activated he replied,
Andromeda a Third party had called me whom you have outsourced and the plan which has got activated is against request no. 1050137492 which was never requested.
After the customer care person spoke to you backend department he replied they too dont have any such information, I asked to take a complaint but he replied that he cant and I need to
call Andromeda for the same.
Now the question is if I am a customer of Vodafone why the hell I need to call a third party of Vodafone, and What the hell I am concerned with them.
This is the third time I am writing to you but as I have mentioned earlier you people just dont care for you customer I expect you not calling me this time either.
If you get what I am saying get my issue resolved in next 30 Hrs or else this time I am surely closing the number.
Hope you have a little respect of the position you are working on and take the matter on personal hands and get it resolved or else it is understood
you people dont care a Damm about your customer and are just concerned about money and nothing else.
Thanks & Regards
Sameer P Khakhar