[Resolved] Vodafone — Wrong Billing | |||
Dear Sir, From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me. This is final reminder and request kindly look into the matter and do the needful. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Thursday, March 07, 2013 5:32 PM To: 'nodal.[protected]@vodafone.com' Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Importance: High Dear Sir, I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done. And also astonished I got such vague mails from Nodal Center of Vodafone. My email ids are – [protected]@yahoo.co.in (Personal) [protected]@shivalikprints.com (Official) Anything else you want to know from my side. Regards, Vineet From: NodalDEL [mailto:nodal.[protected]@vodafone.com] Sent: Thursday, March 07, 2013 5:17 PM To: [protected]@shivalikprints.com Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Dear Mr. Goel, Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Kunal Saxena Vodafone Care Contact numbers Vodafone Care : 111 or +91- [protected] Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected]/[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@shivalikprints.com Sent: 05-Mar-2013 14:24:42 To: Gunjan.[protected]@vodafone.com Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] You people donbo port my number with subscriber who is genuine and listen to customer. I will help myself to return my hard earned money. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 2:10 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] The plan details are mentioned in my mail below Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Let me know my current plan Calling bg. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:56 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Pls speak to manoj on plan offerings Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances. Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:46 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Manoj Pls share the details with your user for biz plan Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] No. Check local 1000 min inclusive of CUG calling. CUG is free and after that I can avail 1000btion. I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:39 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Its mentioned that as per the plan activated on your no, correct calculation is done Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi Gunjan, I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong. Kindly provide me simple excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Monday, March 04, 2013 10:09 AM To: Vineet Goyal Cc: [protected]@shivalikprints.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi, [protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal. Customer is getting the discount in bill for the same. cid:image001.[protected]@01CE1731.BA83F6D0 cid:image002.[protected]@01CE1731.BA83F6D0 Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: 28 February 2013 17:31 To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com Subject: WRONG BILLING - SECOND TIME ON[protected] Importance: High Hi Gunjan, Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group. Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check Bills again n again and write to you to rectify the same. The same was also happened on 26/11/2012 which was rectified later. Kindly look in the matter personally and do the needful. An urgent reply would be highly appreciated. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:28 PM To: 'Manoj' Subject: RE: confirmation of roaming charge Importance: High Thnx Singla jee. Regards, Vineet From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:02 PM To: 'Vineet Goyal' Subject: FW: confirmation of roaming charge From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com] Sent: Tuesday, September 18, 2012 10:49 AM To: Manoj; Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL) Subject: RE: confirmation of roaming charge Roaming Incoming 1 Outgoing 1 STD 1 From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Saturday, September 15, 2012 3:41 PM To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com' Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com' Subject: confirmation of roaming charge Dear Shruti, We want confirm to you that what is the charge of roaming incoming & outgoing on this plan. Plan name is 335 Bliz Plan. Rental 335 Local Call rates Local CUG Local V2V 0.30 Local To Other Mobiles 0.30 Local To Landlines 0.50 STD Std V2V 0.50 Std To Other Mobiles 0.50 Std To Landlines 0.50 SMS Local 0.50 National 0.50 International 5.00 National International 0.60 0.80 Freebies in the plan 300 Local +National SMS Free Free Minutes Local + Std-Set 1 1000 min Local +1000 min STD calls Regards Manoj This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Feb 06, 2012 Vodafone India Customer Care's response Hello Deepak, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xOmHKg we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Apr 19, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We would like to inform you that the charges towards internet usage are valid, and hence, we are unable to process a reversal for the same. Regards, Vodafone Customer Care Verified Support Apr 20, 2012 Vodafone India Customer Care's response Hello Sharad, We regret any inconvenience caused. Please note that we've sent you an email regarding the matter. Regards, Vodafone Customer Care Verified Support May 03, 2012 Vodafone India Customer Care's response Hello Vinoth, We would like to inform you that you have been charged as per usage, and hence the balance deduction is valid. Regards, Vodafone Customer Care Verified Support May 07, 2012 Vodafone India Customer Care's response Hello Shyam, Thanks for writing to us. Please send us your number at http://bit.ly/JbiIdr so that we may address your concern better. Regards, Vodafone Customer Care Verified Support Jul 09, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please share your contact number with us at http://bit.ly/LIjWyX so that we can assist you further. Regards, Vodafone Customer Care. Verified Support Jul 13, 2012 Vodafone India Customer Care's response Hello Dilip, Please share your number with us here http://bit.ly/MluQPW We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Aug 18, 2012 Vodafone India Customer Care's response Hello Gayatri, Please be informed that we are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care, Mumbai. Verified Support Mar 16, 2013 Vodafone India Customer Care's response Hello Vineet, We have checked and confirm that you have been charged accurately towards the usage done. Hence, the charges are valid. Also, we have sent you an email to your registered email Id addressing the concern. Please check the same. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 127 Comments | |||
Comments
Hai,
Due to there mistake (wrong CUG plan update in there record) My cell phone bill raised to more than 1200/- within 20 days . And also without sending anykind of information they cut outgoing on my number., ([protected]) Already i raised issue two or three time but no respond on vodafone side.,
Due to there mistake (wrong CUG plan update in there record) My cell phone bill raised to more than 1200/- within 20 days . And also without sending anykind of information they cut outgoing on my number., ([protected]) Already i raised issue two or three time but no respond on vodafone side.,
Vodafone — Billing without usage
Couple of months back Vodafone representative by name Mr. Manish approached me with offer of two sims and I was quite impressed when he explained. While accepting his offer I had made it clear that I did not have hend set and it may take time to acquire handset. He promised that unless and until I started using the sims there won't be any billing.To my shock and surprise I have receivedbill for Rs.600. Sims are lying unused in absence of proper handset which fact was made clear to the reps. It apears that all these reps are trained to misrepresent and fool the public. No wonder Tax rules are being amended to recover tax.
If any of Vodafone responsible executive/officer/nodal offier or anyone else want to know the true facts they are welcome to see the documents and facts for themselves. However this is not way to chear the public.
Vodafone — extra bill charges for vodafone office inconvenience through your side
Respected Sir, this is the 1st time that i have such a horrible bill from vodafone. the no [protected] bill used to never reach 1000 whereas today I got to know that my bill is Rs.2010...due to the inconvieneince caused from ur side as d internet plan was not activated on time for which I have to pay the extra amount which Iam not going to pay...the VMC299 plan discount has not been charged on my number. because o[censored]r rubbish help from ur customer service I will disconnect my plan with vodafone and take a reputed company plan...I[censored] dont make immediate changes to it.Vodafone — Wrong package activativated on my cell
HiI have post paid number 971199XX00. I requested to apply STD pack @149 which gives me benefit of free STD for a fixed number of minutes.
Vodafone took the request and activatived Local pack @ 275 wrongly for local minute usage. This caused me a good bill because I was expecting other plan to be activated. I requested for reversal of charges and apply correct requested pack . I am running behind team from last 10-12 days and they have accepted the mistake too but I have got two mails where they are promising to resolve it in two days but nothing happend in 4 days too.
I wrote to nodal officer also but resolution part is too slow and no idea when it will be resolved.
The worst part is that customer support team members denied to give me a ticket number for this. I have only reference number.
REF no.[protected]
Can anybody help in this ??
Hi Team
I have responded for your mail and highlighted my cell number in that.
Pl advise if you need any other information.
I expect a fast resolution.
Regards
Amit Kulshrestha
I have responded for your mail and highlighted my cell number in that.
Pl advise if you need any other information.
I expect a fast resolution.
Regards
Amit Kulshrestha
Vodafone — wrong charge
i have activated roam like home plan in my mobile no. in month of march . this is working fine.But i received my last bill, then lot of charge for against roaming charge. I called customer care .then i got information from them my plan is deactivated in month of June. so i want to no whether can any service provide charge any plan prier information user. whether it possible. kindly suggest me to at this case what i came do against company
There is no response yet from any NODAL team of Vodafone. I was assured that they are working on it.
Till today, I have not recieved any call to address my issue. Nobody is serious. This is a BIG SHAME on such a big company like Vodafone.
I myself tried to call customer care and talked about status and refund. She said that I shall get call in next 48 hours and today its already 4-5 days and no response.
Reference no of this talk is:[protected]
Is this problem is such big that it can be resolved in 1-2 years ??? Why can't my problem is being heard.
Is cousumer court is the only way to short out such small disputes ?? If yes, pl let me know so that I can take further action.
Regards
Amit
Till today, I have not recieved any call to address my issue. Nobody is serious. This is a BIG SHAME on such a big company like Vodafone.
I myself tried to call customer care and talked about status and refund. She said that I shall get call in next 48 hours and today its already 4-5 days and no response.
Reference no of this talk is:[protected]
Is this problem is such big that it can be resolved in 1-2 years ??? Why can't my problem is being heard.
Is cousumer court is the only way to short out such small disputes ?? If yes, pl let me know so that I can take further action.
Regards
Amit
they are doing this with every one i guess
My number is [protected] .Vodafone is a bunch of cheats- who are more preachy than anyone else!" Happy to help" it seems!! An exceptioally rude customer care staff- Absolutely non transparent policies. I shifted from a corporate account to individual account and that is where my misfortune started. Activation of wrong plans (both mobile as well as data)- I asked them for a 199/ 2 GB plan- which was promised to me by THEIR VODAFONE STORE- they do not have the decency to honor what their own people promise! Only post my request for activation of data plan- the services were activated on my handset- But to my horror- they billed me at 10 P/kb- A bill of 2100 for 3 days!!!! To top it all- they have the cheek to say that we agree we should have informed you and that we will provide necessary feedback to relevant team (although am sure there are similar promises made day in and day out) but you will have to pay the bill- why should I pay for something i did not ask for or enroll for!!
they say these are default services- but my question is I did not ask for it- Plus when I am specially asking for what all will I get as a part of my plan- they comfortably choose to refrain from providing complete info. Just being online for 15 minutes and surfing through various consumer forums- mind you without an effort- i already have seen about 20 odd complaints where people have exactly the same complaint- random charges have been levied on the bill as a part of default service- This is nothing but dacoity!!
Absolutely no attempt to empathise with the customer!
I am currently pregnant and have a 2 year old child- My line was disconnected on 21st without any prior info and the fault of hypercity store- which has been accepted both by the nodal desk and Ms Anita- I was stranded on the road with no way to reach my husband/ or my child’s day care!!!- So much for customer sensitivity
Absolutely no attempt was made to sort out my problem till I started writing on social networking forums
The so called default service was NOT active on my phone till before I placed a request for data plan (2 GB/ rs 199- as promised by your store which was later not honoured)- It got activated only post my mail for activation of a particular plan
It is an absolute cheating that the customer is kept in dark and later un necessary charges are slapped (Have about 20 other complaints online which are exactly the same as mone- not all customers can be wrong!!!) Or the organisation who preaches in "Happy to help" is about all words and no action and believes all the customers can be taken for a ride!!
Now these shameless cheaters who are always happy to help have come up with new idea to pay their taxes to the government,by cheating the customers for no fault of theirs and always being happy to help(cheat) by wrongly charging free services under the pretext of default services.
Keep it up Vodafone Cheaters.
they say these are default services- but my question is I did not ask for it- Plus when I am specially asking for what all will I get as a part of my plan- they comfortably choose to refrain from providing complete info. Just being online for 15 minutes and surfing through various consumer forums- mind you without an effort- i already have seen about 20 odd complaints where people have exactly the same complaint- random charges have been levied on the bill as a part of default service- This is nothing but dacoity!!
Absolutely no attempt to empathise with the customer!
I am currently pregnant and have a 2 year old child- My line was disconnected on 21st without any prior info and the fault of hypercity store- which has been accepted both by the nodal desk and Ms Anita- I was stranded on the road with no way to reach my husband/ or my child’s day care!!!- So much for customer sensitivity
Absolutely no attempt was made to sort out my problem till I started writing on social networking forums
The so called default service was NOT active on my phone till before I placed a request for data plan (2 GB/ rs 199- as promised by your store which was later not honoured)- It got activated only post my mail for activation of a particular plan
It is an absolute cheating that the customer is kept in dark and later un necessary charges are slapped (Have about 20 other complaints online which are exactly the same as mone- not all customers can be wrong!!!) Or the organisation who preaches in "Happy to help" is about all words and no action and believes all the customers can be taken for a ride!!
Now these shameless cheaters who are always happy to help have come up with new idea to pay their taxes to the government,by cheating the customers for no fault of theirs and always being happy to help(cheat) by wrongly charging free services under the pretext of default services.
Keep it up Vodafone Cheaters.
This is regards to the exorbitant billing done for my vodafone number +91-[protected], I'am not convinced with the responce that Vodafone has sent:
I would like to draw your attention towards the following points:
1. I'am using a corporate plan of Vodafone in which there was facility to use unlimited internet @ Rs.99 through Vodafone Live.
2. No such condition was communicated before hand that this plan is ristricted only to Samsung Mobile Phones and cannot be used on apple devices.
3. After putting the SIM in I Phone, I contacted Vodafone customer care Executive, clearly mentioning that I'am using a corporate plan in which I get unlimited internet at Rs. 99 through Vodafone Live.The executive didn't mention anything regarding the ristictions of the plan and helped me with the
settings.
4.On 3rd April after getting the calls from the Vodafone call center regarding the huge bill amount to be paid Rs. 9417/-. I contacted Vodafone Customer care at once. The Executive on the other end apologized and said that the revised bill will be sent to me shortly as this is the case of wrong billing. (You can refer the recorded conversation, which is available wih the company for the quality check).
5. I have also sent many mails Vodafone assist and appellate (Mumbai-India), which I think is formed to make only one way communications, none of queries/Mails sent by me were answered.
After getting no concrete response from the customer care executives and the corporate assist, I would like to escalate this matter further.
The billing that is generated is because of the negligence of the Vodafone executives. Being a customer I cannot face the brunt of somebody elses neglence.
Request you to please look into this matter.
Warm Regards
Gurjit Singh
Mob: [protected]
I would like to draw your attention towards the following points:
1. I'am using a corporate plan of Vodafone in which there was facility to use unlimited internet @ Rs.99 through Vodafone Live.
2. No such condition was communicated before hand that this plan is ristricted only to Samsung Mobile Phones and cannot be used on apple devices.
3. After putting the SIM in I Phone, I contacted Vodafone customer care Executive, clearly mentioning that I'am using a corporate plan in which I get unlimited internet at Rs. 99 through Vodafone Live.The executive didn't mention anything regarding the ristictions of the plan and helped me with the
settings.
4.On 3rd April after getting the calls from the Vodafone call center regarding the huge bill amount to be paid Rs. 9417/-. I contacted Vodafone Customer care at once. The Executive on the other end apologized and said that the revised bill will be sent to me shortly as this is the case of wrong billing. (You can refer the recorded conversation, which is available wih the company for the quality check).
5. I have also sent many mails Vodafone assist and appellate (Mumbai-India), which I think is formed to make only one way communications, none of queries/Mails sent by me were answered.
After getting no concrete response from the customer care executives and the corporate assist, I would like to escalate this matter further.
The billing that is generated is because of the negligence of the Vodafone executives. Being a customer I cannot face the brunt of somebody elses neglence.
Request you to please look into this matter.
Warm Regards
Gurjit Singh
Mob: [protected]
Hi,
Its regarding strong complain against Vodafone.
For the last month i got mobile bill Rs 5700.00.
Last to last month also it was more than my usage which i paid that was Rs 1300,00(Approx).
I don't know why this cheat and fraud activity is continously executed by vodafone to loot its loyal and royal customer.
Now,Its too much...
I would like to go in Consumer forum to put case against Vodafone for their wrong Billing system on the basis of hidden and manipulated business rule if any...
Whenever,i m calling to vodafone-cc...they are like deef n dumb with parrot kinda habbit...whatever they have been taught... they speak the same rather than listening the issue and solving the issue of the customer.
Hoping to hear from Vodafone immediately for this matter to solve the issue as soon as possibel.
Regards,
Jai Deo Tiwari
+91-[protected]
Its regarding strong complain against Vodafone.
For the last month i got mobile bill Rs 5700.00.
Last to last month also it was more than my usage which i paid that was Rs 1300,00(Approx).
I don't know why this cheat and fraud activity is continously executed by vodafone to loot its loyal and royal customer.
Now,Its too much...
I would like to go in Consumer forum to put case against Vodafone for their wrong Billing system on the basis of hidden and manipulated business rule if any...
Whenever,i m calling to vodafone-cc...they are like deef n dumb with parrot kinda habbit...whatever they have been taught... they speak the same rather than listening the issue and solving the issue of the customer.
Hoping to hear from Vodafone immediately for this matter to solve the issue as soon as possibel.
Regards,
Jai Deo Tiwari
+91-[protected]
Hi team,
I was using Vodafone number [protected], and for this i got a wrong bill generated in the month of January 2013 and till now they had not taken any action but above all they disconnected my 3 more numbers.Till now i am just getting calls and there is no new bill generated.
Kindly suggest what need to be done in legal terms as i have left with no option to go to court for reversal.
mandeep`
I was using Vodafone number [protected], and for this i got a wrong bill generated in the month of January 2013 and till now they had not taken any action but above all they disconnected my 3 more numbers.Till now i am just getting calls and there is no new bill generated.
Kindly suggest what need to be done in legal terms as i have left with no option to go to court for reversal.
mandeep`
dear sir/madam
i had purchase samsung galaxy grand on 29th april 2013 with your scheme of free 2gb data usage for two month but the last two bill generated are wrong even i had paid Rs. 580/- (Rs. 420 is data usage amt.) as discuss with Agra local off. after that they are not responding any thing regarding my bills
So please resolve my problem as soon as possible
My mobile No. is[protected]
and my 2nd bill is of Rs. 1443/-( Including Rs. 1100/- data usage amt.) last date of my biiling is[protected] its already due and my calling from vodafone No. is not more than Rs.100/- for two month
You tell where is my fault
Please do me a favor
Achint Fauzdar
[protected]
i had purchase samsung galaxy grand on 29th april 2013 with your scheme of free 2gb data usage for two month but the last two bill generated are wrong even i had paid Rs. 580/- (Rs. 420 is data usage amt.) as discuss with Agra local off. after that they are not responding any thing regarding my bills
So please resolve my problem as soon as possible
My mobile No. is[protected]
and my 2nd bill is of Rs. 1443/-( Including Rs. 1100/- data usage amt.) last date of my biiling is[protected] its already due and my calling from vodafone No. is not more than Rs.100/- for two month
You tell where is my fault
Please do me a favor
Achint Fauzdar
[protected]
Sub: Request for Regularization of Excess Bill & Cancelation of ECS Facility, ,
Hi Vodafone Officer,
I am a postpaid vodafone customer from the past three years with good track record of paying bills without nay fail via ECS Facility . Unfortunately last month I was not in to situation and took long leave for my marriage in midst of tight schedules I could maintain the balance in my account. This lead to ECS cancellation. Normally it wont appear but this instance I even not got time to look into my account . I explained the same to Customer care executive and got confirmation from the customer care executive that there will not be any late fee charge.
Till now I did not get any request# or any update on the same. Over and above I received a bill intimation for last month as Rs 2191/- including the last month charges . To be honest I really shocked to get such high bill which in any case comes in my normal use age . It is evident from my previous bills my bills lands up with 500 – 800 on average monthly . I really suspect and believe that the bills raised on me needed to checked and should be given waiver as I have not made calls drastically . Hence I request you to allow reduction on bill on the basis of average call ratio.
Again I found that the bank has deducted the ECS penalty bounce from my account. Currently I am going through tight financial conditions and this sort o[censored]nplanned high bills and penalty will effect my family expenditure adversely . Hence i request you to take appropriate actions to waive off the excess bill and allow to me regularize the payment as per the previous bills.
Also I request you to change my payment facility to by cash from ECS.
Being a privileged customer, I would like to get my problem solved on a priority basis.Kindly look into and do the needful ASAP.
Regards,
Felyia
Hi Vodafone Officer,
I am a postpaid vodafone customer from the past three years with good track record of paying bills without nay fail via ECS Facility . Unfortunately last month I was not in to situation and took long leave for my marriage in midst of tight schedules I could maintain the balance in my account. This lead to ECS cancellation. Normally it wont appear but this instance I even not got time to look into my account . I explained the same to Customer care executive and got confirmation from the customer care executive that there will not be any late fee charge.
Till now I did not get any request# or any update on the same. Over and above I received a bill intimation for last month as Rs 2191/- including the last month charges . To be honest I really shocked to get such high bill which in any case comes in my normal use age . It is evident from my previous bills my bills lands up with 500 – 800 on average monthly . I really suspect and believe that the bills raised on me needed to checked and should be given waiver as I have not made calls drastically . Hence I request you to allow reduction on bill on the basis of average call ratio.
Again I found that the bank has deducted the ECS penalty bounce from my account. Currently I am going through tight financial conditions and this sort o[censored]nplanned high bills and penalty will effect my family expenditure adversely . Hence i request you to take appropriate actions to waive off the excess bill and allow to me regularize the payment as per the previous bills.
Also I request you to change my payment facility to by cash from ECS.
Being a privileged customer, I would like to get my problem solved on a priority basis.Kindly look into and do the needful ASAP.
Regards,
Felyia
This is to inform you that I am having CUG connection having cell no. # [protected]. I took a plan to Rs. 199/- per month, having 600 minutes call free. From last two months no free call facility ahs been provided to me by Vodafone, without giving any reason to me. I have called up the Vodafone customer care and as per them there is some mistake in the billing by corporate section I have to contact them. Therefore I have sent more than 25 emails to the following people, but not response. If Vodafone can’t provide service please stop the services to my mobile.
The emails were sent to following:_
1. Tanya.[protected]@vodafone.com'; '
2. Corporatecare.[protected]@vodafone.com]
3. jitender.[protected]@vodafone.com
4. appellate.[protected]@vodafone.com
5. vodafonecare.[protected]@vodafone.com
6. Appellated.[protected]@vodafone.com
7. nodal.[protected]@vodafone.com
It seems Vodafone is not at all interested in listening to the customer. Due to Vodafone fault I am paying more than double bill from last two months.
The emails were sent to following:_
1. Tanya.[protected]@vodafone.com'; '
2. Corporatecare.[protected]@vodafone.com]
3. jitender.[protected]@vodafone.com
4. appellate.[protected]@vodafone.com
5. vodafonecare.[protected]@vodafone.com
6. Appellated.[protected]@vodafone.com
7. nodal.[protected]@vodafone.com
It seems Vodafone is not at all interested in listening to the customer. Due to Vodafone fault I am paying more than double bill from last two months.
I an Alok Prasad using Vodafone post paid number [protected] at New Delhi. The company has sent a bill of Rs3000/ for my usage during March/April period. The company says that I made two ISD calls of duration 35 mins each on a particular day . I am repeatedly telling that I have not made any ISD calls .Further I sought the complete detail of ISD call like country and number .The company says that the detail cannot be provided as they donot have the same .Further I asked them why my bill exceeded the credit limit assigned to me the company is reluctant to give any reply . Further I brought to their notice that the cell number is used by self for last more than 6 years and I have not made a single ISD call as i donot know any body abroad and accordingly I have not asked for ISD facility and similarly I have not made any ISD call now .The charges are bogus and needs to be reversed immediately .Further I am asking company to disconnect my number immediately till the issue is resolved but the company is not ready to do so .Pl help
Wrote e-mails to appellate.[protected]@Vodafone.com number of times that the request for activation o[censored]nlimited data plan was given but limited plan was activated.
The appellate responded stating that "we have heard the call made to the call center and found that the request was for limited plan" and as a customer I denied to the fact and requested to send me the call recording so that I can clear the dues.
The appellate denied stating that its not there in company's provision to shear the call recording with the customer hence I requested them to guide me with the procedure so that I can get the call recording legally.
There is no answer from Vodafone hence will wait for 2 more days and file a ligal case in consumer court.
My e-mail is [protected]@gmail.com
The appellate responded stating that "we have heard the call made to the call center and found that the request was for limited plan" and as a customer I denied to the fact and requested to send me the call recording so that I can clear the dues.
The appellate denied stating that its not there in company's provision to shear the call recording with the customer hence I requested them to guide me with the procedure so that I can get the call recording legally.
There is no answer from Vodafone hence will wait for 2 more days and file a ligal case in consumer court.
My e-mail is [protected]@gmail.com
Vodafone has offered me 1GB 3 G free for 2 continue months. Earlier i used Rs.99/- per month for unlimited 2G. I acepted the offer for 3G free for 2 months. After using the 1 months I saw my billing has done very high by Vodafone. I writer several mail visit store but no body is ready to hear they say that when free plan is there your regular unlimited 2G plan can not use. This thing they never told me. It should be like after free usgae I should be charge on my regular plan but they are charging @ of 3G. Mail conversation with vodafone is attached.
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+91 22 7171 5000 (HQ)
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As requested, I have sent mail from my registered mail Id also. Now I have reported this issue from my both mail registered as well as corporate.Please do something if you are really ready to help your customers as I don't think so coz it has already been more than a month but nothing happened, You only circulating mails.
I have mailed may times to Vodafone care, Nodal Officer and Appellate Authority (appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com and Priya.[protected]@vodafone.com) but it seems, no one is interested in this issue as they never replied or took any action in this.
My registered Mail-ID: [protected]@gmail.com
My Corporate Mail-ID: [protected]@csc.com
Regards,
Sharad Kumar
Contach no - [protected] & [protected]