[Resolved]  Vodafone — Wrong Billing

Address:

Haryana

Dear Sir,

From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me.

This is final reminder and request kindly look into the matter and do the needful.

Regards,
Vineet


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Thursday, March 07, 2013 5:32 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]]
Importance: High

Dear Sir,

I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done.

And also astonished I got such vague mails from Nodal Center of Vodafone.

My email ids are – [protected]@yahoo.co.in (Personal)
[protected]@shivalikprints.com (Official)

Anything else you want to know from my side.


Regards,
Vineet


From: NodalDEL [mailto:nodal.[protected]@vodafone.com]
Sent: Thursday, March 07, 2013 5:17 PM
To: [protected]@shivalikprints.com
Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]]

Dear Mr. Goel,

Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query.

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,

Kunal Saxena

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91- [protected]
Nodal Officer : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]/[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@shivalikprints.com
Sent: 05-Mar-2013 14:24:42
To: Gunjan.[protected]@vodafone.com
Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

You people donbo port my number with subscriber who is genuine and listen to customer.

I will help myself to return my hard earned money.
Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 2:10 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

The plan details are mentioned in my mail below




Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Let me know my current plan

Calling bg.

Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 1:56 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

Pls speak to manoj on plan offerings



Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances.

Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice.


Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 1:46 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

Manoj

Pls share the details with your user for biz plan



Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

No.

Check local 1000 min inclusive of CUG calling.

CUG is free and after that I can avail 1000btion.

I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format.

Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 1:39 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

Its mentioned that as per the plan activated on your no, correct calculation is done




Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Hi Gunjan,

I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong.

Kindly provide me simple excel format.

Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Monday, March 04, 2013 10:09 AM
To: Vineet Goyal
Cc: [protected]@shivalikprints.com
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Hi,

[protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal.

Customer is getting the discount in bill for the same.


cid:image001.[protected]@01CE1731.BA83F6D0


cid:image002.[protected]@01CE1731.BA83F6D0



Regards
Gunjan Juneja

From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: 28 February 2013 17:31
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com
Subject: WRONG BILLING - SECOND TIME ON[protected]
Importance: High

Hi Gunjan,

Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group.
Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check
Bills again n again and write to you to rectify the same.

The same was also happened on 26/11/2012 which was rectified later.

Kindly look in the matter personally and do the needful.

An urgent reply would be highly appreciated.
Regards,
Vineet


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Wednesday, February 27, 2013 3:28 PM
To: 'Manoj'
Subject: RE: confirmation of roaming charge
Importance: High

Thnx Singla jee.

Regards,
Vineet


From: Manoj [mailto:[protected]@shivalikprints.com]
Sent: Wednesday, February 27, 2013 3:02 PM
To: 'Vineet Goyal'
Subject: FW: confirmation of roaming charge



From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com]
Sent: Tuesday, September 18, 2012 10:49 AM
To: Manoj; Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL)
Subject: RE: confirmation of roaming charge


Roaming

Incoming
1

Outgoing
1

STD
1



From: Manoj [mailto:[protected]@shivalikprints.com]
Sent: Saturday, September 15, 2012 3:41 PM
To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com'
Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com'
Subject: confirmation of roaming charge

Dear Shruti,

We want confirm to you that what is the charge of roaming incoming & outgoing on this plan.

Plan name is 335 Bliz Plan.




Rental
335

Local Call rates


Local CUG


Local V2V
0.30

Local To Other Mobiles
0.30

Local To Landlines
0.50

STD


Std V2V
0.50

Std To Other Mobiles
0.50

Std To Landlines
0.50

SMS


Local
0.50

National
0.50

International
5.00

National


International
0.60


0.80

Freebies in the plan
300 Local +National SMS Free

Free Minutes Local + Std-Set 1
1000 min Local +1000 min STD calls


Regards
Manoj
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This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.