[Resolved] Volkswagen India — Part Replacement through Warranty | |||
Hi, I'm Nilesh Doshi. I'm sharing my feedback rather a complaint post 1st service of my Volkswagen Polo @ Nerul, Navi Mumbai, Maharashtra. The service was done yesterday, i.e. 15th May 2012. The issue is, 2 out of 4 car AC vents in the car, one located at the extreme left at the passenger seat and another at the centre of the vehicle are broken just after 1 month of buying the car. This is primarily because of poor quality material used in the vents i.e. cheap plastic material. when asked for replacement, the service center people started yelling at me stating I must have mishandled them. Inspite of providing several proofs, they arent listening and state that they wont replace and on top of that say both these vents cost 11000 rupees. this amount in 1st place is 100 times higher than its cost. its made of plastic that can cost not more than 400 rupees in the market and secondly these people are yelling with no resolution. absolute poor customer service inspite of the VW warranty statement stating that 'any manufacturing defect or material quality defetc would be covered under warranty'. I'm not sure if someone reads this and takes it forward, however, I'm writing it since I found this portal online. There were many othger promises done to me while taking an appointment which were not fulfilled such as wheel alignment, checking the car through an expert from below the chassis etc. etc. the people there simply have a reason stating, the machines arent working, staff is busy etc. Post this experience, one thing for sure is, whoever I meet in my life, I wont recommend them to buy a VW nor would recommend this service centre. Pure piece of crap. All I want is my AC vent to be replaced based the warranty statement given by VW. My email address in [protected]@gmail.com incase if further clarification / discussion is required. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I have the same issue of AC vents just collapsed for no reason. The flaps are no more adjustable. Please help
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Then 21st july on the way of bhiwani i see the indication on my meter then i m confuse for what to do then I call to customer care and we share the problem in my car then they reply go to the neariest service station jo bhi aapke near ho then say go to hissar service station its far approx 55-60 kmand this symbol u can drive 100 km in between not see the problem them we went Sujeet Motors Pvt. Ltd hissar haryana time 6.30pm in evening he said workshop are close plz come on monday (23 july2012) the service adviser (baljeet )they you can drive the car the symoble was not a problem its only simple indication u can drive the car till faridabad then we check the car and start journey through faridabad on that place we drive approx 20 km then car was stop car was fully junked car was not started again we call to customer care they send the toll car to toll the car to: Badhwar Cars Pvt.Ltd. Sonepath Road, Near CSD Canteen Rohtak we met to service advisor Mr darshan and they why you drive the car on this symbol and we said mr baljeet say u drive the car . then he said ok we check the car then he checked they tod me 2-3lac estimate for car reparing (fuel injector fuel pump fuel tank and high pressure pump )and we said my pocket not be able to pay such amount and i m come back to home (bhiwani)next day he call me and said come to showroom branch manager wants to meet u and i reply plz talk on mobile i mgoing to faridabad they reply its not possible to talk to you plz come to workshop and meet manager and then we go to workshop and manager said to me that i talk to volswagen and they replied company 2 pay one lac thirty thousand amount rest of amount u pay and they apply a term condition (9000 bugs for extend warranty and 4000rs for RSA) u pay and you cannt do any complain form my side. at this stage what i can do .
i m not able to pay rest amount the car would be covered under warranty'.. There were many other promises done to me while taking an new car . . Post this experience, one thing for sure is, whoever I meet in my life, I wont recommend them to buy a VW nor would recommend this service centre. Pure piece of crap.i want that my car will be repair through warranty not a single peny i pay.
please help me out from this situation
please contact any futher details Mr yogeash sharma [protected] and email id-([protected]@yahoo.co.in)