[Resolved]  Volkswagen India — Request for Clarification

Address:

Gujarat

We wish to bring to your kind attention recent problem that we have facted with Volks Wagaon,Jeeta brand.

1)Car owner : Rasiklal C Shah

2)VW Model : Jetta

3)Kms run :75,000

4)Problem : Car was send for 75,000 km service to Automak Motors Pvt Ltd, Rajkot and after the service following problems noticed
a) After the service the noise in engine has increased and we have doubt that some
Tempering is done in service or some parts have been changed.
Cost of reparing told to us Rs46,000

b) AC Compressor tempered during last service. AC not working properly since last service
Cost of replacement is Rs 76,000

5)Our concerns : Tempering at VW workshop

a) Is the life of Gear Box 75000 kms only ?Even the Economy car has better life
Car is being properly maintained

b) Is the life ofAC Compressor 75000 kms only ?


6) Actions Taken : a)Wrote to customer care. No response

b)VW website does not list contact details of offices of VW

c) Customer care no listed on website customer care no[protected] and interacted .
The lady didn’t gave no of any representative of VW or office of VW.

d) We called two dealers sales Head .They also didn’t gave no of Company office or any company representative contact details.

This is the status of customer care of world famous brand.

It seems that this is VW style of doing business.
VW staff and dealer staff(higher ups) are hiding from customer.
Not even their contact details available.

we want you draw your attention to other customers about such tempering going at Rajkot workshop and the
customer hiding attitude of VW staff.


Thanks & Regards

Pragnesh M. Patel
G.M (Commercial)
+[protected]

SENOR METALS PVT. LTD.
Manufacturers of Copper & Copper Base Alloys Extruded Rods,
Tubes, Wires & Ingots.
HO & Plant: Plot-353, GIDC-II, Dared,
JAMNAGAR – 361004 Gujarat State [INDIA]
Phone # +[protected]/252/253 Fax # +[protected]
Mobile (Board) : +[protected]
Email : pragnesh.[protected]@senormetals.in; [protected]@senormetals.in
Skype : senor.pragnesh

Marketing Office: Senor Metals Pvt ltd, 305, Saman-II,
100 feet Road, Satellite, Ahmedabad-380015
Phone: +[protected] / 53 | Fax : +[protected] | Mobile: +91 [protected]
Email: [protected]@senormetals.in | Skype : sindhusenor url : www.senormetals.in

Our Weekly off is : "Friday"