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Voltas AC Complaints & Reviews - customer service sucks |
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Jatin Pathak  Send email on May 12, 2008 |
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customer service sucks
I have bought Vertis elite 1 ton split AC from "R.A electronics, panch bati bharuch". Within a months time, i have a water dripping problem from the pipe. On complaining to R.A electronics, he did not respond for 8 days and on calling again, he said conveyance charges(Rs 150/-) has to be paid and even after this he does not guarentee immediate service. Does voltas have such bad dealers who piss off their customers?
Voltas customer service really sucks!!
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I have bought Vertis elite 1 ton split AC from "R.A electronics, panch bati bharuch, gujarat". Within a months time, i have a water dripping problem from the pipe. On complaining to R.A electronics, he did not respond for 8 days and on calling again, he said conveyance charges has to be paid by me and even after this he does not guarentee immediate service. Does voltas have such bad dealers who piss off their customers?
Service of volats really sucks |
| Even I have the same problem. The AC purchased by me had problems sice beginning but the dealer (Vikrant Electronics Showroom, Gurgaon) did not respond even after various complaints. Now finally the AC stopped working but the dealer did not attend the complaint. I am forwarding the matter to consumer court as I am fed up of it now. This level of after sales services by Voltas has really deteriorated the image of the Company. |
| I am facing the same problem. Dealer is unable to provide Service & Voltas customer Care centre is not responding properly. How can one suggest to go for voltas product with such a pitty exp. |
sir,
We have lodged a complaint 10 days before at your service centre mentioned below :
A-13/6 site-III, meerut road, ghaziabad
about a recently bought voltas AC .
Complaint no.19/36 of B-28 BRIJ VIHAR, Ghaziabad, near site-IV sahibabad
They respond to our complaint after calling to them 20 times and atlast serviceman from yr company came on sunday.They were in hurry, they didn't even bother to check it properly, and instead of checking by themselves they make it our fault, that yr neutral wire is weak.In front of them we call up our electrician and hav checked everything, there's no fault from our side.when we told them to wait for sometime, they didn't listen to us n leave d place.
Waiting for your reply. |
I bought a 1.5 T Vertis Plus last year on 17th May.I got 2 free service coupon with that.
This year when on June 30 th I called up Voltar Call Centre, Ghaziabad for free servicing, they said that those coupons were valid only for one year.
1. The dealer from whom I purchased AC didn't tell me about it that such rule exist.
2. The Manual which comes with AC doens't say such rule .
3. How someone is supposed to use 2 free service coupon in a year? When I asked callcentre they said you should have used it once in the beginning of winter and once in March this year. Does it make sense ?
3. I asked her(customer care exec) to give me superior's nos, she gave me one which I am trying from 2 days but not reachable.
This is a big fraud, cheating. I am mailing the same to voltas and if I don't get any satisfying reply I am moving to consumer court. |
| The same problem has ben faced by me as I bought an ac from Paschim vihar, New Delhi in Feb. 2008 then I shifted to Hisar where I went to a Voltas Ac Dealer, Dhuria & Co., Red square market Hisar to provide services but he denied saying that we will not do it as this has not ben purchased from us . |
Window air conditioner : required gash and service : urgent basis
purchasing from Shree ganesh Traders JAMNAGAR |
Purchased a voltas 1.5ton split AC(Vertis elite) from Vasanth & Co, chennai on February 7th, 2009. Day-1 itself problems started. Technician who came drunk was unable to identify the root cause. Service call registered from the show room was closed by the customer care (consent given by show room)mentioning that the call has been resolved. When contacted again, the customer care executive was not even ready to register a new complaint. When spoke to people concerned there was no clear explanation on how a malfunctioning unit is given to the customer. This throws light into various aspects: a) Loop holes in quality check at different levels
b) Lack of customer care
c) Negligence and don't care approach
d) Unprofessional approach in terms of installation and demo
Hope this experience would be an eye opener for others.
Think before you leap!!! |
KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob 9871279047
GHAZIABAD - 201011 |
| i bought a voltas elite 1 ton and it was damaged in the sealed box itself. people from voltas checked and promised to replace and never returned. i am still waiting for my a/c to deliver cool air even after spending Rs. 19000/- IR including stabliser and fitments. may god help me . |
| Required customer care no. for Faridabad(Haryana) |
DEAR SIR
I PURCHASD A AC SPLIT .WE FACING SOME PROBLEM WITH AC ITS DEAD AND NO BODY COMES TO FOR DEMO.UR CUSTOEMR CARE NUMBER IS ALWAYS BUSY.SO WHERE WE REGISTRED MY COMPLAINT SO PLZ SEND ANY ENGG TO MY HOME WE FACING SO MUCH PROBLEM. PLZ HELP.PLZ CALL BEFOR VISIT, REVERT NEED FULLY
HARMESH YADAV
S/O DHUNGAR SINGH YADAV
CHACKER PUR H NO-36
NR KRISHNA MARKEET BEHIND SHARA MALL
GURGAON
9818753797 |
Dear Sir,
we bought VOLTAS A.C.FROM RHYTHMHOUSE, B-1/35, 36, SECTOR-18, NOIDA.201301 (UP)
OUR BILLING IS ON THE NAME OF OUR COMPANY M/S J&S WIRELINKS (P) LTD. D-302, SECTOR-10, NOIDA.(UP).
COMPLAINT- COOLING IS NOT DOING.
mobile-9818328989 |
Dear Sir,
I bought voltas AC vertis plus(hot& cold) from Malerkotla Universal shop Sarhindi gate in May 2008.Till date no Service Engineer came for servicing of AC after repeated request to shop owner after multitimes complain also. please send company representative as soon as possible.My mobile no is 9317705152. |
I have VOLTAS WONDER WINDOW A/C 1 TON .I agree it was purchase a long time ago but the functioning is excellant. Very recently the Grille of the Window front broke and I lodged a complaint with your toll free number [ 1800-425-4555] on April 09 2009 the complaint number being 09AP090134 and the customer ID given C0868197.An enginner called on my residence the next day and submitted his report vide FSR NO. 5944. Thta was the last I heared. As I didnot receive any call back I contacted Mr. Nair [ MOB 9922967838 on 13 April 2009 and he assured me that he would revert. As no response I called again free toll number and was requested to contact Mr. Patil [ MOB 92256 61137 ] AND HE assured me on April 17 2009 that Mr. Nair will contact me IMMEDIATELY and try to resolve the matter. Mr Nair DID CALL and he advised that he does not guarantee a replacement grille but he will neverthe less arrange to take my existing grille and will see in the market availability.This was on 17 April @ 1600 hrs.After that once again AS IN THE PAST no body contacted abd I again contacted Mr. Patil and the blame game started the FINAL OUTCOME ZERO.
I am really surprised at the service and who suffers customer.I atleast EXPECT A RESPONES FROM YOUR SIDE or AS I HAVE EXPERIENCED THE MATTER WILL REST HERE.Who cares if the customer suffers !!! |
Hello, we had bought a 1.5 ton (vertis plus) voltas AC from A.V.Electronics, Karolbag New Delhi last month on 20/03/09
I regret to say that worst service provided by the Voltas& bad perfformance of voltas product.
I advice you do'nt buy any product from Voltas.
My complaint no.is 09AP201065 dated 20/04/09. after the several call sevice technician visited my office on 24/04/09, he had checked the AC, said compressor is defective.it will go back to repair, but not yet recieved any responce from them.
I had already address this complaint to the dealer M/S.A.V.Electronics, but not get any satisfactory answer from them, they are not liable for service, they are suppose works like as a collection agent.
I surprised !! that I had send mail to the dealer, service provider, voltas delhi office, regional service & sales head regarding this but not get any reply, e mail add are below.
dcallcen@voltasltd.com, voltas.timex@gmail.com, avelectronics_kb@yahoo.com,
apsgandhi@voltash.com, sgagneja@voltas.com, kdvirmani@voltas.com, sanjaykumarvig@voltash.com
This is the reality of the voltas product & after sale service.
IT'S UP TO YOU TO BUY THE VOLTAS PRODUCT OR NOT.BUT I WILL NEVER THIS THE LAST MISTAKE DONE BY ME.
I never expect such a worst service form the Voltas. |
IAM DR JAYANTH AS FROM BANGALORE, BOUGHT VOLTAL 1 TON SPLIT VERTIS ELITE AC ON APRIL 28 AND IT IS ALREADY LEAKING, UNPROFFESIONAL ATTITUTE OF THE EMPLOYEES. THEY MIGHT HAVE GIVEN ME A SECOND HAND PIECE AS THE PIECE THEY HAD DELIVERD TO ME WAS NOT CONTAINIG REMOTE OR MANNUAL AND WHEN I COMPLAINED THE SAME THGEY RE TELLING ME THEY WILL DELIVER IT SHORTLY.
IAM LODGING A A COMPAINT AGAINST VOLTAS PEOPLE IN THE COSUMER PROTECTION COURT
DR JAYANTH AS
9739846850 |
I have the same problem. I bought a couple of Vertis Elite ACs from Pankaj Electronics, Yusuf Sarai, New Delhi. The AC is not at all cooling from the first day and even after repeated complaints to the dealer and to the customer care department there is no response from them till now.
I sincerely hope that no one else faces the same problem and no one even bothers to but a Voltas AC. Go from some other brand given the attitude of the company.
Praveen
9818500128 |
We have purchased We have purchased a "VOLTAS WINDOW AC 1.5 TON MODEL-VERTIS ELITE" from one of your dealor named "HARI SHARAN & SONS" @ 14-a Kamla Nagar, OPP Birla Mills Delhi-7 in the name of Anil Bajaj on 2-May-09.
As it was promised that it would be install on the same day but your Enginer came on 3rd and when it was installed there was an horrible noise from the same. When checked by the Enginer the FAN was making a noise and it was broken.
By buying the product from company like TATA we expect the problem would be understood and the product would be changed when it is not correct.
While calling the dealor he told as it is intalled and cant be changed, it is heard unearned money of Rs.19300.
Yes, we are middle class people and not making the right perception of your image in our minds.
It is a horrible experince to deal with one of the best companies in the world. |
I have bought two Voltas A.C, One window AC of 1 ton and one split AC of 1 ton last year. As per company policy, the company and the dealer (Yamuna Refrigerations Mr. Raju, of Yamuna Nagar, Haryana) has promised to give two free services in an year . One year is close to an end but the dealer is not paying any attention to the complaint. For the last 2 months i have been going to the dealers office, calling him regularly to do the service, as the AC is not cooling the room, but he is turning a deaf ear to our complaint. I have registered the complaint to the Voltas main complaint office in bombay also on 24th April 2009, they also promised to rectify the complaint within 48 hrs but till date 13 days have passed and they have done nothing. My complaint no. is 09AP240158 and customer id is C0892600.
I have made a complaint of the dealer m/s Yamuna Refigerations, Yamuna Nagar Haryana to the Area Sales Manager of the co. ( Mr. Rahul ) also but till date, he also has not taken any action.
Now, as the summers have approached, and after 2 months of repeated torture, we are helpless and at the hands of the company.
I request you to please tell me, what should i do ? I have already spent so much amount in the calls to the co. and the dealer. Please help me in this regard.
Dealers name : Mr. Raju, Yamuna Refrigertions, Yamuna Nagar, haryana |
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