Voltas Complaints & Reviews

Voltas Vertis Elite AC — worst installation

voltas A/C was newly purchased and installed 6 days back.Water has been leaking from inside through front panel.This has been happening daily .complaint logged.Voltas associate company person came from service.He just checked and told us that the problem has been rectified.But the next day the problem continues.Again we loged complaint.Anther person from the same company came.He also told us that the problem has been rectified.But same problem continues next day also.From the nextday of installatin this problem has being continues, but still nobody rectified it.we haven't used this product even for a single day from the day of purchase.worst service.

I have bought Vertis elite 1 ton split AC from "R.A electronics, panch bati bharuch, gujarat". Within a months time, i have a water dripping problem from the pipe. On complaining to R.A electronics, he did not respond for 8 days and on calling again, he said conveyance charges has to be paid by me and even after this he does not guarentee immediate service. Does voltas have such bad dealers who piss off their customers?

Service of volats really sucks

Even I have the same problem. The AC purchased by me had problems sice beginning but the dealer (Vikrant Electronics Showroom, Gurgaon) did not respond even after various complaints. Now finally the AC stopped working but the dealer did not attend the complaint. I am forwarding the matter to consumer court as I am fed up of it now. This level of after sales services by Voltas has really deteriorated the image of the Company.

I am facing the same problem. Dealer is unable to provide Service & Voltas customer Care centre is not responding properly. How can one suggest to go for voltas product with such a pitty exp.

sir,
We have lodged a complaint 10 days before at your service centre mentioned below :
A-13/6 site-III, meerut road, ghaziabad
about a recently bought voltas AC .
Complaint no.19/36 of B-28 BRIJ VIHAR, Ghaziabad, near site-IV sahibabad
They respond to our complaint after calling to them 20 times and atlast serviceman from yr company came on sunday.They were in hurry, they didn't even bother to check it properly, and instead of checking by themselves they make it our fault, that yr neutral wire is weak.In front of them we call up our electrician and hav checked everything, there's no fault from our side.when we told them to wait for sometime, they didn't listen to us n leave d place.

Waiting for your reply.

Voltas Vertis Window AC - 1 Ton — Gaurantee/Waranty card Not signed & stamped

I bought Voltas Vertis Window AC - 1 Ton on 1st May 08 from Mercantile Agency, Salt Lake, Kolkata. Since that was a holiday (May 1st)the agency coudnot provide the electrician to fix. I got it fixed by my Appartment Technician. Till date the agency has not signed/stamped the gaurantee/Warranty card. I have been to the agency's office but he promised to call me and get it done. More than a month...No response.

I bought a 1.5 T Vertis Plus last year on 17th May.I got 2 free service coupon with that.
This year when on June 30 th I called up Voltar Call Centre, Ghaziabad for free servicing, they said that those coupons were valid only for one year.
1. The dealer from whom I purchased AC didn't tell me about it that such rule exist.
2. The Manual which comes with AC doens't say such rule .
3. How someone is supposed to use 2 free service coupon in a year? When I asked callcentre they said you should have used it once in the beginning of winter and once in March this year. Does it make sense ?
3. I asked her(customer care exec) to give me superior's nos, she gave me one which I am trying from 2 days but not reachable.

This is a big fraud, cheating. I am mailing the same to voltas and if I don't get any satisfying reply I am moving to consumer court.

Voltas Ltd. / Vertis Window AC — FAULTY UNIT FROM LAST ONE MONTH < CUSTOMER CARE NOT RESPONDING AND IN SPITE OF CHANGING TWO PARTS IN LAST 15 DAYS

Dear Sir,
This is to bring to your kind notice that we are struggling to log complaint against our voltas AC which is only 2 years old to customer care but all in vain.Customer care is not responding.We have shown the fault to nearest voltas dealer, he replaced two parts. But after replacing these parts a new problem exists i.e spark from AC and tripping of MCB.

I would like to bring this in notice that if there will be any damage of life or material in our house due to this friquent short circuit in voltas AC then only and only VOLTAS LTD WILL BE RESPONSIBLE FOR ITS POOR SERVICE AND PRODUCT.

voltas/ voltas vertis AC 1.5 ton window — very noise in AC

i buy a AC of 1.5 ton window, just two month back, and it make very noise when it working.Plz solve this problem as soon as possible.

Regards
vipin saini ( [protected])

Voltas Split A / C (Within Warranty) — A/C outdoor unit has stopped functining after the 1 service

I had Purchased an Split 1.5 T A/c Croma mall at hadapsar in Pune, Maharashtra . The Product is still under warranty and has been serviced once, however post the service the gas in the Outdoor unit has been leaking and after that the cooling has stopped when the engineer approached me he stated that it has happened due to gas leaking, The product is still under warranty and I am not willing to bear the costs of Replacement of the Gas and if required I am willing to sue the company as well.

Voltas Premium Window Air Conditioner — ac is not cooling

I had a new spilt air conditioner installed on april 17, 2009. I have not been able to use it since its intallation. Apparently water leakage starts immediately after air conditioner has been operational for 3 hours.

1.5 Ton split A/C — to avail the free service

On[protected] I made a call to register my compalint for free service afor which I call Id No.S8CA2803984 and again I reminded them On[protected] with an Id No.S8CB0306169. For the complaints there is no action. Again I contacted the service engineers and DK Engineering two times and finally on 13th Nove 2008 in the morning for which they have replied that with in two hours the service engineer visit your residence and do the service. When I contacted in the evening the enginerr is heldup in the traffic and he will visit with in half an hour. Since from morning I am in the residence and I could not go any where thinking that the service engineer may come at any time. Till now no one visited and the complaint is unattended. I don't know how these registrations are closed with out attending the complaints and the sevice of LG is seems to be very poor. If it is not attended taheaare is no other alternative that the consumers/customers should approach the appropriate authorities to redress their grievances

The same problem has ben faced by me as I bought an ac from Paschim vihar, New Delhi in Feb. 2008 then I shifted to Hisar where I went to a Voltas Ac Dealer, Dhuria & Co., Red square market Hisar to provide services but he denied saying that we will not do it as this has not ben purchased from us .

Window air conditioner : required gash and service : urgent basis
purchasing from Shree ganesh Traders JAMNAGAR

Purchased a voltas 1.5ton split AC(Vertis elite) from Vasanth & Co, chennai on February 7th, 2009. Day-1 itself problems started. Technician who came drunk was unable to identify the root cause. Service call registered from the show room was closed by the customer care (consent given by show room)mentioning that the call has been resolved. When contacted again, the customer care executive was not even ready to register a new complaint. When spoke to people concerned there was no clear explanation on how a malfunctioning unit is given to the customer. This throws light into various aspects: a) Loop holes in quality check at different levels
b) Lack of customer care
c) Negligence and don't care approach
d) Unprofessional approach in terms of installation and demo
Hope this experience would be an eye opener for others.
Think before you leap!!!

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected]
GHAZIABAD - 201011

nothing — make friend service does not work

Hello….., I have a problem in orkut. When I send friend request in orkut, a massage come on screen that Addition of friends has been temporarily disabled. How to solve it. Give answer as soon as possible

i bought a voltas elite 1 ton and it was damaged in the sealed box itself. people from voltas checked and promised to replace and never returned. i am still waiting for my a/c to deliver cool air even after spending Rs. 19000/- IR including stabliser and fitments. may god help me .

Required customer care no. for Faridabad(Haryana)

electronic ac showroom — help me

muje pyar ho gaya he ek ladki se, lekin ladki kisi or se pyar karti he,

ab aap hi batao me kya karu, ladki k mammy-papa hum dono ki shadi

bhi karvana chahte he lekin ladki kuch jawab nahi de rahi he

aap muje batana

AC — customer care service centre contact number

i could not find your contact number for service of my AC purchased from u. please short out my problem as soon as possible

manmohan khemka
[protected]
845, CA appartment
Paschim vihar- 1100063
new delhi

DEAR SIR


I PURCHASD A AC SPLIT .WE FACING SOME PROBLEM WITH AC ITS DEAD AND NO BODY COMES TO FOR DEMO.UR CUSTOEMR CARE NUMBER IS ALWAYS BUSY.SO WHERE WE REGISTRED MY COMPLAINT SO PLZ SEND ANY ENGG TO MY HOME WE FACING SO MUCH PROBLEM. PLZ HELP.PLZ CALL BEFOR VISIT, REVERT NEED FULLY

HARMESH YADAV
S/O DHUNGAR SINGH YADAV
CHACKER PUR H NO-36
NR KRISHNA MARKEET BEHIND SHARA MALL
GURGAON
[protected]

Voltas Vertis 1.5 ton AC — No Service From Voltas

We are using one Voltas 1.5 ton Vertis split ac from last three years, but from 16-04-09 it is not working properly, We loddaged a complain in Ms. S.S. Engineers and Assosiates ( Authorised Service Center of Varanasi) on[protected] Via Complain No. 47 but till today they are not able to attend my complain. We feel very sorry to say that " THE WORLD CLASS PRODUCT HAS A THIRD CLASS SERVICE NETWORK".

Dear Sir,
we bought VOLTAS A.C.FROM RHYTHMHOUSE, B-1/35, 36, SECTOR-18, NOIDA.201301 (UP)
OUR BILLING IS ON THE NAME OF OUR COMPANY M/S J&S WIRELINKS (P) LTD. D-302, SECTOR-10, NOIDA.(UP).

COMPLAINT- COOLING IS NOT DOING.

mobile-[protected]

Dear Sir,
I bought voltas AC vertis plus(hot& cold) from Malerkotla Universal shop Sarhindi gate in May 2008.Till date no Service Engineer came for servicing of AC after repeated request to shop owner after multitimes complain also. please send company representative as soon as possible.My mobile no is [protected].

I have VOLTAS WONDER WINDOW A/C 1 TON .I agree it was purchase a long time ago but the functioning is excellant. Very recently the Grille of the Window front broke and I lodged a complaint with your toll free number [[protected]] on April 09 2009 the complaint number being 09AP090134 and the customer ID given C0868197.An enginner called on my residence the next day and submitted his report vide FSR NO. 5944. Thta was the last I heared. As I didnot receive any call back I contacted Mr. Nair [ MOB [protected] on 13 April 2009 and he assured me that he would revert. As no response I called again free toll number and was requested to contact Mr. Patil [ MOB[protected] ] AND HE assured me on April 17 2009 that Mr. Nair will contact me IMMEDIATELY and try to resolve the matter. Mr Nair DID CALL and he advised that he does not guarantee a replacement grille but he will neverthe less arrange to take my existing grille and will see in the market availability.This was on 17 April @ 1600 hrs.After that once again AS IN THE PAST no body contacted abd I again contacted Mr. Patil and the blame game started the FINAL OUTCOME ZERO.
I am really surprised at the service and who suffers customer.I atleast EXPECT A RESPONES FROM YOUR SIDE or AS I HAVE EXPERIENCED THE MATTER WILL REST HERE.Who cares if the customer suffers !!!

voltas 1.5 ton vertis — compressor suddenly cut off after 30 minutes

after starting the AC after 30 minutes the cooling suddenly getting down.I bought this only 40 days back.Two times gas leak complaint has come. This is third time complaint with this in very short period.Kindly take action.

Hello, we had bought a 1.5 ton (vertis plus) voltas AC from A.V.Electronics, Karolbag New Delhi last month on 20/03/09

I regret to say that worst service provided by the Voltas& bad perfformance of voltas product.

I advice you do'nt buy any product from Voltas.

My complaint no.is 09AP201065 dated 20/04/09. after the several call sevice technician visited my office on 24/04/09, he had checked the AC, said compressor is defective.it will go back to repair, but not yet recieved any responce from them.

I had already address this complaint to the dealer M/S.A.V.Electronics, but not get any satisfactory answer from them, they are not liable for service, they are suppose works like as a collection agent.

I surprised !! that I had send mail to the dealer, service provider, voltas delhi office, regional service & sales head regarding this but not get any reply, e mail add are below.
[protected]@voltasltd.com, voltas.[protected]@gmail.com, [protected]@yahoo.com,
[protected]@voltash.com, [protected]@voltas.com, [protected]@voltas.com, [protected]@voltash.com

This is the reality of the voltas product & after sale service.

IT'S UP TO YOU TO BUY THE VOLTAS PRODUCT OR NOT.BUT I WILL NEVER THIS THE LAST MISTAKE DONE BY ME.

I never expect such a worst service form the Voltas.

IAM DR JAYANTH AS FROM BANGALORE, BOUGHT VOLTAL 1 TON SPLIT VERTIS ELITE AC ON APRIL 28 AND IT IS ALREADY LEAKING, UNPROFFESIONAL ATTITUTE OF THE EMPLOYEES. THEY MIGHT HAVE GIVEN ME A SECOND HAND PIECE AS THE PIECE THEY HAD DELIVERD TO ME WAS NOT CONTAINIG REMOTE OR MANNUAL AND WHEN I COMPLAINED THE SAME THGEY RE TELLING ME THEY WILL DELIVER IT SHORTLY.
IAM LODGING A A COMPAINT AGAINST VOLTAS PEOPLE IN THE COSUMER PROTECTION COURT
DR JAYANTH AS
[protected]

voltas 1.5 vertis premium window ac — ac not working

I have purchased one Window AC fro M/S Mahima Enterprises, Sanjay Place Agra(UP) ( Invoice no 134 dated 2.5.2008 ) It is not working for the last 15 days.

Voltas Elite 1.0 Ton Window AC — AC is not Functioning

I have purchase Voltas Elite 1 Ton Window Ac from Imperial Refrigeration Co. Darya Ganj New Delhi, india on 18/04/2009 after installing of AC it was not working after it i had complaint my complaint no. is DEL -09AP190885 dated 19/04/2009. One gentleman (Service Engineer) visited at my home after Three days of complaint but according to your advisement a complaint must be attended within 24 hours. He has done some repairing work in my newly purchase AC.
I want to inform you that your AC is not cooling properly I had lodged another complaint on 30/04/2009, complaint no is 09AP300333 but till date no response from your side, now my AC is not functioning. We are suffering a lot due to not working of AC.
So take necessary action in this regard.
Amit Aggarwal
Mobile No. [protected]

Dear sir,
I have purchased AC of voltas elit model 3 star in 2008 may, but after complaning 4 -5 times to Dealer ( Universal electronics Malerkotla distt. sangrur punjab) the company representative not visited single time for new Ac. Kindly make some arrangement for company person to visit AC for first service.

Thanks

Mukesh bhadoria

H.No--12
samson colony
malerkotla
distt. sangrur
punjab

[protected]

I have the same problem. I bought a couple of Vertis Elite ACs from Pankaj Electronics, Yusuf Sarai, New Delhi. The AC is not at all cooling from the first day and even after repeated complaints to the dealer and to the customer care department there is no response from them till now.
I sincerely hope that no one else faces the same problem and no one even bothers to but a Voltas AC. Go from some other brand given the attitude of the company.
Praveen
[protected]

Voltas AC — Regarding serivce proveide by you

We are having all the ac, s in our office of voltas only, but from some time we are facing the problems regarding cooling, ac, sound, water likage.

We purchase all ac's from santosh Sales, shop no.13. A wing, apna ghar co.op Hsg society, opp sai wadi police chowky, teli galli, andheri east. mumbai -400069.

But they are not entertaining us regarding our problems.

kindly do the needful.

Voltas Split 1.5T Vertis Plus — Broken part

Sir, i have purchased a Voltas split ac 1.5T Vertis Plus on dated 11/7/2008. The upper lock of ac cover was found broken when we were installing the ac. However it doesn't distrupt the working of the ac but when cover is opened for servicing it causes problem and it doesn't stand on lock. We have asked/visited many times nearest showroom at Bathinda(Punjab) but still there's no response.

Voltas-Vertis Split — NO COOLING

I had purchese 3 Pic of vertise ac. i am not satisfied with one pic.
that one is not giving proper cooling. i want to replace this unit any way.
This unit was repaire 8 to 10 times to delear (Shri Hari Enterprise, Rajkot).

We have purchased We have purchased a "VOLTAS WINDOW AC 1.5 TON MODEL-VERTIS ELITE" from one of your dealor named "HARI SHARAN & SONS" @ 14-a Kamla Nagar, OPP Birla Mills Delhi-7 in the name of Anil Bajaj on 2-May-09.

As it was promised that it would be install on the same day but your Enginer came on 3rd and when it was installed there was an horrible noise from the same. When checked by the Enginer the FAN was making a noise and it was broken.

By buying the product from company like TATA we expect the problem would be understood and the product would be changed when it is not correct.

While calling the dealor he told as it is intalled and cant be changed, it is heard unearned money of Rs.19300.

Yes, we are middle class people and not making the right perception of your image in our minds.

It is a horrible experince to deal with one of the best companies in the world.

Voltas vertis 1.5 — Servicing with in one yerar had not done regularly

We had loged complaint on 25th of April '09 Complaint No. 09AP250588. But till the date no one has turned up. Again to day i.e. 05.05.09 We had loged a complaint No. 09MY050167 at the time of complaint they will send their customer service percen by 12 noo. after 12 noo when I called again they are saying that by 3 - 00 pm. this time also no one has come. again 3 - 00 pm they will rectify the problem by today itself. Is this the way to solve the problems.

VOLTAS/ VERTIS — AC MAKING NOISE

DEAR SIR MADAM

I HAVE BOUGHT AC FROM KOHINOOR TELE VIDEO OF VOLTAS VOLT VERTIS PLUS VOLTAS AC SPLIT 1.0 TON ON 9 JAN 2009 WITH INVOICE NO 407236 AND PAID AMNT OF RS 19750 .
AFTER ONE MONTH AC STARTED MAKING NOISE AND I REGISTER A COMLIAINT ON VOLTAS NO[protected] AND I WAS GIVING COMPLIANT NO 09FB270274 AND THEY SEND THERE MECHANIC AND AFTER MECANIC LEFT WATER STARTEDS FALLING IN MY ENTIRE OFFICE AND THEN I AGAIN GAVE THE COMPLAINT AND SERVICE MAN CAME AND WATER STOP FALLING AND AFTER FEW DAYS NOISE STARTED COMING AGAIN AND I REGISTER ONE MORE COMPLAINT AND MY COMPLAINT NO IS 09AP301820 ON 30 TH APRIL BUT YILL NOW NO MECHANIC HAS COME TILL DATE AND NO ONE HAS GOT IN TOUCH WITH ME I REQUEST TO PLEASE SOLVE MY PROBLEM AS THE NOISE IS CREATING A LOT OF PROBLEM

I have bought two Voltas A.C, One window AC of 1 ton and one split AC of 1 ton last year. As per company policy, the company and the dealer (Yamuna Refrigerations Mr. Raju, of Yamuna Nagar, Haryana) has promised to give two free services in an year . One year is close to an end but the dealer is not paying any attention to the complaint. For the last 2 months i have been going to the dealers office, calling him regularly to do the service, as the AC is not cooling the room, but he is turning a deaf ear to our complaint. I have registered the complaint to the Voltas main complaint office in bombay also on 24th April 2009, they also promised to rectify the complaint within 48 hrs but till date 13 days have passed and they have done nothing. My complaint no. is 09AP240158 and customer id is C0892600.
I have made a complaint of the dealer m/s Yamuna Refigerations, Yamuna Nagar Haryana to the Area Sales Manager of the co. ( Mr. Rahul ) also but till date, he also has not taken any action.
Now, as the summers have approached, and after 2 months of repeated torture, we are helpless and at the hands of the company.
I request you to please tell me, what should i do ? I have already spent so much amount in the calls to the co. and the dealer. Please help me in this regard.
Dealers name : Mr. Raju, Yamuna Refrigertions, Yamuna Nagar, haryana

Voltas Vertis Plus 1.5 ton AC — Extremely poor service

Hi
This is a complaint against RELIANCE DIGITAL store in SHIPRA MALL INDIRAPURAM GHAZIABAD. I bought one voltas AC from store and they delivered AC without any papers. Service booklet, manual everything was missing. Now for installation they are not turning up in spite of the fact that they have charged installation fee already in the bill and installation is due since last 3 days. Moreover no body is responding at customer care and person responsible for installation is dire tly refusing saying that he is not the concerned person.

Dear Sir,

We have purchased 7 Voltas split AC'S in the month of october. and they have installed it in the month of December-2008.In that 5 AC- is of 1 ton and 2 AC-is 1.5 ton. But from the month of March onwards there is water leakage in 4 AC's. We have been informing to the Dealear ofrom whom we have purchased (ie) SAI ENTERPRISES, No.5/2, CLC Works Road, New Colony, Chromepet, Chennai - 44
PH: 044.22383344, 22388636.We have informed more than 8 times but no action was taken in this issue. Kindly look into this matter and please do solve our problem.

ac vertis plus 1.5 ton split — triping problems

Triping problems and in this connection I have submit several of complaint durin last 20 days but their is no respone.

Why your service provider taking pain to solve the problems submiited by consumer.

please regd. my complain & send service engg. for repairing of 3 phase ac or give me your service engg. contact no. .
model - slmekxx1ve
sr. no. - 4550931
address.
kusum powermet pvt. ltd.
keonjhar.
orissa.

mob. [protected]
mr. samal

my complaint no is 09my020857 dated 2/5/09 but their is no response from your side

hi. ur ac voltal pluse is problem in less cool.

Voltas Split A.c. 1t. Vertis — replacement of broken flapper

My self Jaykumar Patel, I had bought split AC 1T vertis from Croma, Vadodara on[protected].

Bill no. is[protected].

At the time of delivery of product, Flapper o[censored]nit was found broken. That was accepted by your recognized installation franchise. They told me we solved this matter as soon as possible. But there is no reply/ action taken by them. I contact them many times but there is no reply by them. so please solved this matter as soon as possible, otherwise i have to go consumer court.


My contact no is +91 [protected]

Thank you.

Jaykumar Patel

i called twice for service for my 1.5ton window ac, , , , , no one came 4 help

please help me out

voltas vertis plus air condition — making noise like cooler

I have bought Voltas Vertis plus air condition before 15 days. after the installation of AC when i start AC there is noise from inside. Your company engineers come two time but they are unable to ractify the fault. AC swing function is not working. AC remote is also not working.

With in 15 days these problems coming what happens after one or two year. if you will not take any concrete action in this regard, i will be force to go consumer court.

Thanking you,



Ram Kumar
[protected]

voltas a/c — gift not received

sir,
i have purchased a/c and the gift coupon i received was multi storage box. we have sent the scaratch card, bill copy, the number cutting on the carton box for which i am eligible, i recd an sms which shocked me that i was rejected. i think some malpractice is going on with the spectramind marketing people. please give me a clear answer, the box may be value of rs-250. but we have wasted our time in taking bill photo coping, wasting time cutting the serial no-on the carton box and postage.

there is no need of any term and condition for a small deal.

pragash

VOLTAS AC 1 TON — COOLING PROBLEM

I HAVE A NEW A C OF VOLTAS 1 TON SPLIT THERE IS A COOLING PROBLEM AND I COMPLAINTING TO THE COMPANY BUT NO ONE CAN CONTACT ME TO RESOLVE MY PROBLEM THE COMPLAINT NO IS 09MY162849/DELHI PLEASE SEE THE MATTER

AC Voltas Split, 1.5 Ton — improper customer care. no solution

We purchased the a.c on january. but we started using it by april. hardly after 10 days o[censored]sage, d ac started functioning started lowering and now it has almost stopped. hardly after 10 mins of switching on the ac, the compressor stops working and as a net result cool air stops coming out. the problem is persistent. we have lodged numerous complains at the customer care but to no avail. their mechanics come after numerous phone from our side and recommend us to buy a new stabilizer. we got one and installed it but the problem still exists. so we lodged a new complaint but their mechanics now says that the ac is perfect. its been four weeks since this problem has started. each time we have register a new complain and its only after 3 days the mechanics come. we are complete loss at this peak of summer season. we request the voltas customer care to do somthing about it at the earliest.

I too received the same type of SMS. I too lodged the complaint in this forum. There are more such guys whose claim has been rejected. On contacting, they are taking plea that scheme was valid on inbvoice billed between 28.03.09 and 05.04.09. But no such conditions was on scratch card and even dealer has not intimated any such thing.

Dear Sir,
I have bought a voltas vertis 1.5 ton window AC with remote on the 2nd of May 2009 from Naveen Electrotech PVT. Ltd H-4/4 model town_II, Delhi. Upon installation it was found that the remote was not functional/not compatible with the equipment and the motor was making a huge noise and compressor was faulty. We lodged a complaint (09NY030838) and faxed the bill as advised to the service centre. The service centre person has been sending engineer after engineer who come, visit, diagnose the problem and move on to say they would soon get back. It is 24th of May and till date neither the machine nor the remote has got rectified. The dealer who sold has nearly washed his hand's off except for assuring me that the matter has been taken at priority and also recites to me my complaint number as a way of assurance that the matter is being pursued. The service people recite my complaint number assuring that the call has not been closed so they would take it up. The service people have become inert to the extent that he assured that customer forum would be of no help and preferred to connect me to multiple number of people in Voltas who can help address the issue besides him trying his best. As I am writing this letter the Area Sales Mananger called and assured that it would be done by tomorrow.
I do hope that people get to visit this site before buying a voltas AC as this issue is not a solitary case of mine.
If my AC is not rectified I would and have resolved to approach the customer forum.

Dr. Mitali Mukerji
Scientist, Institute of Genomics and Integrative Biology,
CSIR, Mall Road,
Delhi
Ph 27651523, [protected]
[protected]@igib.res.in

I bough a Vertis Windows AC, now its REmote is not working & company is saying that model is no more manufactured so get new panel for Remote...poor service.

Voltas split type room AC — Poor service

Dear VOLTAS,
Welcome to customer harrasment:
1.Bought ac from Sadana Latouche Road Lucknow on 8.5.08-only interested in selling deaf to complaints until 23.4.09.At last attended by Shahi Refrigeration-fault- PCB default-assurance-replacement by 25.4.09-not attended to until 28.4.09
Installation coupon is lying blank with us.Dealer only sold the AC guarantee registration card and all the service coupons are lying blank with us.
I have been CHEATED by the dealer and subsequently by the system.
WHAT SHOULD I DO?
GO LEGAL?
WAITING FOR A REPLY IMMEDIATELY!

I purchase an Voltas AC from Frontline Sanjay Place, Agra, After fifteen days, it is not working so stand by AC was installed. The compressor is not working so I want my AC replaced with anther new one.



Raman Kumar
16, mangalam vihar,
sikandra, agra
[protected]

i have purchased 1.5 TR Split ac in Rewari (Haryana) on 29.04.09. i want to demo this ac and gave a call at your toll free no. and your executive gave a customer id i.e 09MY091708, BUT NOONE TAKE ACTION STILL NOW.

Voltas / Voltas 1 ton window AC's — Pathatic after sales service

I purchased two 1 tone window ac's last year .
This year i registered the request in the company for the scheduled service of the ac's one month ago.
Contacted them twice after that but no concrete solution to the problem.

TATA / Voltas Vertis 1.5 ton split ac — ac not working/ service not provided since last 4 months.

i bought a voltas vertis 1.5 ton split Ac 1 year back.
by the 9th month it stopped cooling. i asked the retailer to provide the service he did sent someone and charged me for that but didnt gave ne receipt. then i saw in the booklet that i was entitled to 2 free service and when i asked him about that he mis behaved and the ac again failed in 2 3 days. i again complained but no one came . then i launched complaint with customer care but nobody came. now its out of warranty period and still no response . do not know what to do. it was a mistake to buy a TATA product. anyone going for a voltas ac or any TATA product dont go for it. u will regret like me.

voltas vertis premium 1.5 ton ac — ur service center is not providing after sale services

respected sir
i hav bought a new voltas vertis premium 1.5 ton window ac fro ur dealer by bill no1457 from jain electronics raillway road raman mandi
for the l last two months im asking for free service of our a.c. today 04/06/09 ur agent came & he said ur ac is not under warranty i cant do free service and also misbehave with us

from the company like tata we are not expecting this thing
hope you will find a solution as soon as possibel
thanking you
regards
rajat gupta

04.06.09 Reminder

URGENT/IMPORTANT AND A MATTER TO BE TAKEN ON PRIORITY.

I purchased Voltas A.C 1.5 (Vertis Plus) on 30.4.09 vide bill no. 8164 from Jindal Enterprises,
Mahavir Enclave.

After installed, on checking we could find that the hand set was not working. Within a couple of
days we made complaint vide complaint no.09MY022362. On 06.05.09 their representative
came and took the hand set back and promised us within one week it would be replaced.
Even after one month no one did turn with replacement instead they are keep on
allotting new nos. to me (I think that is for their internal safeguards).
1st no. 09MY022362
2nd 09MY0222271 dtd 22.05.09
3rd 09MY0291842 on 28.05.09

I am really surprised and upset why it happened from a branded product like Voltas. This I never
expected and should have not happened.
Thankachan.O
F-16, Gali No.4
Near Choto Shiv Mandir
Mahavir Enclave
New Delhi.
Tel: [protected]

complant voltas window a/c
not response in 1 month
hi sir,
My call slip no.09my232895 -one voltas a/c 1.5ton. model no vertisplus window sr no.6558
sir hum ne 22/05/09 ko a/c new liya hai but usmein <Remot kit, den tare missing &display sisa> missing hai sir hum ne kai bar complants kar chuke hai par koi response nahi mila plz kuch karo. thanx
plz contact no. [protected], [protected] My name is Amit bansal & Ankit bansal sir plz jaldi kuch karo.

I have boguth 1ton vertis split ac from delhi and instaled at Sahibabad, Ghaziabad, UP in April 2009. Within a few days the problem started like no display and made a complaint under 09MT092700 on 8th May. The same has been forwarded to your Raj Air Conditioning Co. Shalimar Garden Extn, Ghaziabad, U.P and someone came from their office and took the display and after on my call to them to find out they says the kit will have to take. After 2/3 days again I phoned to find out the status they said the motor will have to take - it was in the peak of summer in Delhi. Even after installing back the kit (was not operative at that time) they have not made any call to see whether the same is working or revist the same to install properly. Is it the say your franchise giving customer care after sales ??? Now the system is gone - water tray broken - (your raj people came and opened more than 20 times it should have broken at that time) and the water is dipping in the room. Please voltas higher authority look into this and replace the same immediately. Whats the use of going for an Indian product like Tata when they cant provide service properly. This step i took coz the big big advertisements in the newspapers and being the Indian product but shame on this - should have gone to other products like LG, Samsung atleast customer should have got the service definitely.

I would request the Tata group to see to this and let me know the remedy to this. This is even in guarantee/warranty period its happening. Would appreciate someone responding to this from the tata.
It looks when people says 'be Indian, buy indian and wear indian' is not seems the right choice

vertis plus — cooling problem

I buy a Vertis plus on dated 15.06.08. It’s not working properly. The cooling capacity is totally poor. As per company terms it is said that they will provide two time servicing. But still I am't get any servicing.

VOLTAS AC VERTIS PLUS 1 TON SPLIT — COOLING PROBLEM

I AM PURCHASING A VOLTAS AC FROM THE DEALER OF VOLTAS THERE IS A PROBLEM OF COOLING IN THAT AC I CAN COMPLAINT TO THE CUSTMER CARE OF THE COMPANY -"09MY162849" BUT NOTHING HAPPEN PLEASE DO SOMETHING AND RESOLVE MY PROBLEM

Niranjan Plastics — Non Receipt of Telephone Bills

Dear Sir,

I, having bsnl telephone No.[protected], I have not received the telephone bills on before due date of my present address and every time I have taken the duplicate bills from bsnl office dombivili west then paid it. So you are requested to kindly send one copy of the the telephone bill my email ID and and the amount send my mobile alert message. My mobile no. [protected]

Thanks & Regards

N.G.K. UNNITHAN

I Disagree with what you say, your boss may be responsible for it.

We have bought one Voltas Window A.C, of 2 ton 6 months back. We regret to inform you that the AC is not working for the past one month and we have registered a compalint with your dealer M/s. Multisales (Mr. Sastha Das). After several calls he suggested to speak to Mr. Thomas(Mbl. [protected]). He also failed and he asked us to contact Mr. George (Ph.6605540). Now Mr. George instructed us to write a complaint directly to the company. We spent lot of time and money for this and nothing has been happend till now. We request your good selves to look into this very seriously as it affects the reputation of your organization and ours alike.

Voltas/ vertis Gold — Reinstallation

Dear Sir,
This regarding the reinstallation of my AC at Secunderabad, as I got a transfer recently . I purchased the product just few months back from Bhubaneswar, Orissa. Kindly help and do the needful ..

My contact number is - [protected],[protected].

Thanks & Regards
Ramani Ranjan

Pathetic Voltas- Does not deserve a three star but a Zero Star.
I bought a, 75ton vertis split for my shopon 29/04/09, it cooled for a week after which started giving hot air..complained the dealer who send th engineer who asked to change the stabliser..it was done..still hot air..the dealer was contacted who gave the help line number ..295 complaint number..was supposed to be attended same day but attendted two days later..gas leak was detected..adv to refill, , but the engineers did not have tools for the same..two days f/up they returned but could nt resolve the complaint inspite of gas fill..finally complaint was reg at chennai helpline complaint no-09JU192892-cust id-C0997166 was sent by sms..Voltas engineer Mr Garg called up and promised resolution by eod..but this time a new problem was diagonised...the motor fan was found faulty need to be replaced...frustrated he was asked for replacement of the unit..claims not possible..on giving legal threats he agrees to replace and also says the faulty unit would be replaced and resold(slip of tongue)...HOW CAN YOU TRUST A PRODUT OF VOLTAS..the money you are paying are really worth spending..VOLTAS SHOULD BE GIVEN A ZERO STAR FOR HAVING SUCH POOR ENGINEERS AND REAL POOR CUSTOMER SERVICE...

VOLTAS A/C SERVICE REALLY SUCKS...
I HAV TAKEN A PLEDGE NEVER TO BUY ANY A/C OF THIS COMPANY...
I PURCHASED A NEW A/C FOR MY OFFICE AND ITS ALMOST 1 MONTH BUT NO SERVICE IS BEING PROVIDED...
THEY ARE TRULY UNPROFESSIONAL IN THERE WORK...MORTEOVER THEY PROMISE THAT MY PROBLEM WILL BE SORT OUT IN 3 HOURS BUT NO ONMW HAS EVER CAME TO SEE FROM 3 WEEKS...NOTY ONLY THIS ONCE THERE EXECUTIVE TOLD ME THAT THERE PERSON IS ON HIS WAY HIS WAY WITH MISSING PARTS IN HIS HAND AND CAN REACH ANYTIME BUT THAT PERSON NEVER REACHD...
ITS REALY DISGUSTING TO SEE A BIG COMPANY PLAYING WITH ITS GOODWIL...

voltas split vertis ac — no response from company

dear sir,

i myself as gaurav, and my no is-[protected], i have purchased vertis elite split ac in the month of april 2009, and i have given installation charges to the dealer (GUPTA ELECTRONICS-- MAIN BABARPUR ROAD ROHTASH NAGAR SHAHDARA DELHI-110032), ,
The engineers cames from one of the agency named BABY LON (authorised agency of VOLTAS)
then at the time of installing the out door unit of split ac, , one of the pannel of out door unit was broked down by the engineers, , and for that i have given more then fifty complaints in the customer care of voltas, but every time i havent got any response, , and still today the complaint has not been resolved.. customer care executives have given us the mobile number of MR. ATUL([protected]) INCHARGE OF AGENCY BABY LON..
I ALWAYS USED TO DO CALLS TO MR. ATUL FOR OUR COMPLAINT BUT he has not given any response..
OUR NEW COMPLAINT NUMBER IS 09JU071137 .. SO I REQUEST YOU TO PLEASE RECTIFY MY PROBLEM OTHERWISE WE ARE GOING FOR THE CONSUMER COURT

Voltas AC — NEW AC COMPLAINT NOT RECTIFY

we buy 3nos Voltas AC & found at the time of installation that Grill has been broken. The complaint has been made on 20.05.2009. Thereafter no replacement till date after my severals request. As my openion that the image of Tata were damaged by its franchies because they not attending properly on behalf of Voltas.

sr mere pass voltas ka 1 ton ka ac lga hai jo bilkul bi cooling nahi karta aur uske drain me se pani nikalta hai .dus din pehle company k service engineer aye they uske bad bhi problem vaisi ki vaisi hai

I had purchased two split AC from voltas, the installation was so poor that with in few days water started to drip, and very soon the AC started to come off from the wall. Next morning the was hanging from the wall. Upon calling voltas, there repersentatives came and went back with out doing anything, i had to get private serivce provider to reinstall my AC. Not even one week has passed, my second AC stablizer stoped working, again upon complaing to voltas a guy came after 2 day after the complaint date to collect the stablizer. now it is more than six days and there is no response from voltas.

the people really do not bother after sales.

Voltas AC 1.5 Ton Vertis Elite Window — Compressors not working

Dear Sir

I bought Voltas A C 1.5 Ton Vertis Elite Window . when the machine was delivered, . I bought this unit from Neelkanth Electcronics, Durgakund Road, Varanasi. thru invoice no CB / 459 /07-08 dtd. 14.06.09, Since purchse they had not given any service engineer to install & to service after sale .
When I tried to contact VOLTAS customer care but in vain.

Since the purchse the of this compressor was not working . I had called the A C Technician several times but their sevice was very poor . Often the service center phones didn't response properly .

I feel like cheated, I paid for new AC and I got faulty UNIT. If anyone can help me that will be appreciated.

Please post this so that more people can come to know the truth about VOLTAS Procut & their service.

O.P.Chaubey
C/o B.D.Tiwari
BP/401 Kailashpuri
Mughalsarai
Chandauli - 232101
Ph : [protected]
[protected]

very nice

Voltas / Voltas 1.5 Ton Vertis Plus — Cooling problem

I Have bought Voltas 1.5 ton Vertis Plus in 05-Sep-08 from your dealer Saraf Cooling Co. pvt. Ltd.
122/1/A-2, Sarojini Nagar, Kanpur Contact No:[protected], 2219098, 3295164 . Emailid:
[protected]@sify.com. Now I am suffering from cooling problem from one month. Many complains
I have registered regarding its cooling but no statisfactory results come out.Still I am suffering
from cooling problem in Hot Summer.Enclosed copy of registered complains.
With request to you, Kindly resolve my problem at the earliest.

Your's Faithfully

Amarjeet Singh
C/o Golden Cable Network
G-1, Prabhu Asha Apartment
107/249, Nehru Nagar
Kanpur

VOLTAS VERTIS PREMIUM WINDOW AIR CONDITIONER 1.5 TON — HAVE NOT RECEIVED THE FREE SERVICES PROMISED BY VOLTAS

I had purchased this air conditioner (from the dealer Sarada Electronics, 42, M.G.Road.Kolkata-82) in the name of Mrs. Shovana Banerjee the bill date being 20/04/08. S/N:4010875M08A001449.

I am very disappointed with Voltas as firstly i didn't receive any of the two free services promised by Voltas and secondly when i tried to call up Voltas in order to provide my with the services, none of the phone numbers present on the Voltas Website seem to be correct, the customer care number also appears to be non existent.

Due to this negligence from Voltas' side my A.C has stopped working now and its just been one year.But the problem is that its still impossible to get in touch with Voltas.Its a pathetic company which is offering pathetic services to its customer.It has absolutely no concerns about its customers.I would not advice anybody at all to buy Voltas products since their after sales services are as poor as it can get.

I'd like prompt action from Voltas' side for this behaviour of theirs so as to reach to a suitable solution to my problem.

Suprateek Banerjee
Flat No.4, 2035,
M.G.Road
Kolkata-700082

Ph[protected]
Mob- [protected], [protected], [protected]

Voltas/Voltas Split Vertis Plus 1.5 ton — Cooling Problem

Dear Sir,

I had purchased an AC Voltas Split Vertis Plus 1.5 ton on 05-Sep-08 from Saraf Cooling
Company Pvt. Ltd. 122/1/A-2, Sarojini Nagar, Kanpur. Now I am facing cooling problem
from one month . I had registered many complaints to dealer end but no positive
response came from their side. Still I am facing cooling problem in Hot summer
Attached Bill & Complain Slips.
With request to you, Kindly resolve my problem at the earliest.

Your's Faithfully

Amarjeet Singh

VOLTAS COMPANY IS NOT PAYING ANY ATTENTION TO CUSTOMERS COMPLAINTS. THEY TAKE ALOT OF TIME IN ATTENDING THE COMPLAINT. VERY POOR SERVICE OF THE COMPANY .

Customer Care Sucks !!! Never Ever buy a VOLTAS, its a bad bet and I am really paying for it.

We bought 2 to split AC from Khanna Aircon, Faridabad in March, 2008. This year we lodges complaint
with Voltas complaint centre at [protected] since 26.5.2009. The compressor of the AC is not working
which is under warranty for 5 years. Following complaint Nos. were given by Voltas Centre :

09MY262367 26.5.2009 Nobody turned up to attend to the complaint
09JU100509 10.6.2009 Nobody turned up to attend to the complaint
09JU240658 24.6.2009 Nobody turned up to attend to the complaint
09JU300659 30.6.2009 Nobody turned up to attend to the complaint

We deeply regret to say that Voltas After Sales service is very poor and people are not at all bothered
with the grievances of the public. If on our complaint of 30th June, their service engineer does not turn up
to set right the AC we will have no choice but to take appropriate action against them. JL Chugh Frick India Limited, 21.5 Kms., Main Mathura Road, Faridabad-121003, cell No. [protected]

VOLTAS LTD/AIRCONDITIONER — WATER POURING FROM A/C

DEAR ALL,
I AM LITERALLY SUFFERING WITH A SPLIT AIRCONDITIONER (MODEL VERTIS PLUS-1.5TON) WHICH INITIALLY SPRINKLED WATER, LATER ON NOW WATER IS POURING (JUST IMAGINE COLD WATER POURING ON SLEEPING PEOPLE, MATRESS, PILLOW, COT ETC., IN THE MIDST OF NIGHT) FROM THE INDOOR UNIT.
ATLEAST HALF A DOZEN SERVICE TECHNICIANS HAVE VISITED MY HOUSE AND EACH ONE GIVES SOME STORY AND LEAVES PROMISING THAT IT WILL NOT HAPPEN AGAIN. IT WILL BE OK FOR SOME TIME AND AGAIN WILL START POURING WATER.
I AM SERIOUSLY THINKING OF FILING A CASE AGAINST THEM IN THE CONSUMER FORUM. "GUYS!! BEWARE AND BE CAREFUL WHEN YOU CHOOSE YOUR A/C".

voltas customer care sucks

Voltas, Godreg — Poor service and no installation, ignoring behaviour of service desk,no updates etc etc.

The most pathetic service i have ever recieved is by reliance digital store (Shipra mall).
At the time of sale nobody guided me that they dont entertain grilled(iron) windows so i have to search for a welder get the things done for them.
secondly the new refridgerator which i bought is not working at all, engineer from reliance came and kicked it and guided me that it will work after 4 or 5 hours but its not.

Am still waiting for the installation and fridge repair there are no followup calls by service desk with customer, everytime i call they put me onhold or dont pick it.

I really dont know where to go. Please suggest me some way to escalate my query to higher authorities as i really want to take this to higher level.

vertis plus — ac not working since i bought it

i complaint about my ac 3 4 times but it not repaired yet. they took my ac and replace compressor and charge 2500 for ac gas still condition is same. it my worse experience with voltas.

I have bought one voltas AC and found that the given remote is of other model and not working with the AC. I had launched the complaint and waiting for the new remote from last 60 days. Is there any body who knows the no. of senior officer of Voltas.

Very Bad Experience for VOLTAS.


Daljit singh

Complaint No :- 09my240702

Voltas / Split AC 1.5 Tonnes — FAULTY BRAND NEW PROUDCT

Its been 6 days we have purchased a votas 1.5 tone split a/c. It worked for only one hr and stopped.

We have registered a complaint for the same with Voltas customer support. However they responded after 4 days and told us its the unit which is faulty.

As there was leakage in the unit, the gas was gone.

However on the seventh day after 100's of call, finally a person came to see the faulty unit and weilded the brand new a/c unit.

Irrespective of the brand new product they have wielded the faulty product and refused to replace the same.

Kindly replace the wielded unit and we need a brand new unit for which we have paid the money more.

Please do the needful.

Voltas Vertis Plus Window AC 1.0 Ton — NOT WORKING properly from day of purchase

The A/c is not running for even 5 minutes properly. The A/c is not going to set temperature in any mode.
The display shows 14 deg in digital display which is not existing. Compressor is not getting started. Always OFF.

our spilt ac of voltas elite creating problem not cooling purchase it three month back please remove as soon as possible our address yadav ortho padic hospital circular rewari

I had purchased a Voltas Vertis Elite Window 1.5 T A/C from Navrang Audio & Video Pvt. Ltd. Lakshmi Nagar (Bill# 7879) on 12th Sep 2008. SO this is in GUARANTEE PERIOD. In this summer season, from last 10-15 days it has started troubling us. When we on the A/C it works well, but after auto cut the compressor do not start again.
The worst part is the whenever we lodge a complaint in customer care, the service engineer comes, and surprisingly, each one gives a different logic/problem. On complain # 09JL131087 (Dt 13 Jul 2009) the engineer came and said, " the compressor is faulty and need to be replaced ". I was bit surprised with the comments, as it starts well and cools nicely, but only it do not start again after auto cut off. I did not satisfied and made another complaint # 09JL150374 on 15th Jul 2009, the second service engineer came, and said the computer panel is faulty and it is not controlling the work of the compressor properly.
Now I am in a dilemma, how to believe upon, again the Marketing Manager Mr. Rajeev (M # [protected]) for this reason, is a very rude person, and do not try to understand anything.
I am now fed up off this issue, and will not suggest anybody to go for VOLTAS. We have put our hardened money, and this company do not hear even in the Guarantee period. Moreover the After sales service is so poor that the engineers are not able to analyze the situations themselves.
I work in a big corporate, where almost 600 people work together, if will not be able to stop ALL of them to purchase VOLTAS A/C, but I am sure few of them will definitely agree to this and will never go for VOLTAS A/C.

i bought a split ac in feb and it is not working . In just 4 months . i feel it wld hv been better had i bought some other brand!!!

I am having voltas vetis plush windows ac with 1.5 ton. from last 10 days(Since 11 July 21July 2009).it's not working after complaining the dealer, he has found that relay of my unit is not functioning but as per dealer situated at Jagat Farm Greater Noida, Relay is not available anywhere in NCR Because it's a "OLD MODEL",
Voltas Vertis Plush windows AC Is OLD MODEL????????????????????..., , , , , , , , , , , , , , , ,

i have recently got purchased one ton ac but till today it is creating a lots o fnoise when ever the compresser starts and the starting of compressor is too with great noise what to do
do i need to replace it as engineer have already checqued twice

Voltas India Ltd / Bansal Electronics — Relace Voltas Window Air Conditioners main plastic window grill has no two lock pin and installation time window has crack in corner.

Dear Sir,
I have purchased voltas window air condition 0.75 Tone elite modal and serial no. 4010870M08C001042 from Bansal Electronics, SCO 385, Sector 8, Panchkula, Haryana. Invoice No. 4058 Dt. 7/06/2009. Tin No. [protected].
At the installation time my plumber has told me : your air condition has no two lock pin in plastic door and corner has broken so immediately change it. I told Bansal Electronics’s proprietor but he was refuse this mater. I complained to voltal limited complain No. 1674 Dt. 10/6/09 it’s service man Mr.Gurupal came and note this mater and informed company will change this plastic window body as soon as possible. I did more complain and no was (2) 09JU290522 Customer id C0980416. Complain no was (3) 09JL250804 DT. 25/07/09. I also request to voltas service center to Mr.Maninder Garg. Voltas service persone told me if I received this body than I replacing. But how much time are you taken? Today 1.5 months was completed but my problem was not solved.
Thanks,
Regards,
Anil Patel (m) [protected]

votlas window AC — lost remot

i spoke to cosumer care for a new remote . I have lost my remote of my window AC . two techician came assure me to deliver remote but still witing

Voltas/ Split Air Conditioner 1.5 ton — Not proper working since installation

I have purchased one Voltas (Vertis Plus 1.5 ton) Split AC from M/S Oswal Electricals(Sole Authorised distributors at Jabalpur) on 27.04.2009 vide their bill no 449 dated 28.4.2009 for Rs 26000/- It was not working properly from the date of installtion. I have requested several times to Mr Golchha, Prop of Oswal Eletricals but giving assurance that in a day or two mechanic will be coming. Now almost three months have passed and no proper reply/response received from the dealer.
Now I feel that I should approach Consumer Forum for my comlaint.

Sanjay Agrawal
C/o Reliable Products & Services
1967/1, Wright Town, Opp Stadium Gate No.4,
Jabalpur-482002(M.P.)

We have installed Voltas Air Ductable AC at our hotel named HOtel Mittaso, a unit of LJR INN Pvt. Ltd. Chandigarh-Zirakpur Road, Zirakpur.

Air Duct is leaking from many joints and we have made complain regarding this to local service providor, one service person visit and saw the problem he reported to us that two sensor and two remote are missing while we have installed NEW plant and It is not even started ONCE and both things is missing. Either Distributor have not given the sensor and remote or that remote and sensor was not available on the system. The Distributor has taken upto Rs.2.00 Lacs and he is not providing any bill for the AC plant.


Ocne I called up Mr. Garg (Head of Service) . He asked me that " who has given you my number " don't call me again and I will not do any thing regarding this as i am dealing in only windows ac.


Nobody is taking any responsibility for the same and the problem still exist.


Thanks,

Hotel Mittaso

AC not providing the chillness
I have purchase above mentioned AC on 29.04.07 and delivered on the same date. we bought AC from the above mentioned address AIRTECH SYSTEMS
new no:14, old no:23, pandaram street
pursawalkam
chennai-600 007
and the dealers has not provides us enough service for one year.they used to come only when we ring up and call them and for above two months AC is not working in proper condition(not poviding chillness) so we call them, even they came and told us it is due to improper current, but the fault is not due to current but it is due to AC's improper condition. we came to found this above so we call the dealers to above address and spoke the above ie; the fault is only on AC even the electrician one who came also told us it is not an fault due to current but it is due to AC but these dealers are not accepting that instead arguing with the same reason that fault is on current. yet it's not so
and we call them many times but no response in them .so please
understand the customers situation and provide us the good solution as soon as possible.

i have a01 .5 ton voltas vertis window ac and water cooler but voltas company veery poower customer supooret and servises also

Hi this is Ankit,


I have been sending continuous servicing complain to Voltas. We are having Duct AC in our office. Every time customer care people write our request, even technician also call us that he will be visiting. But it has been three days and every day we hear new excuse.

Our complain no is 11MY0205712.

We are very upset with Voltas servicing.

we had purchased voltas 1.5 last year, currently we are facing some problem related to that its not working properly on 12th may 2015 we had locked complaint against it reference no is [protected], they told us it wil be resolved within 48 hrs., its now almost 9 days no technician came in the meantime i called 6-7 times to the customer care every time they replied it wil be get resolved today, we are very much fed up with the service .

Dear itinfocube,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas

Dear itinfocube,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Online Team
Voltas

Dear team,
I purchased 2 new Voltas 1.5 ton inverter AC from G.K Electronics,
west Patel Nagar, New Delhi, which is not working properly, it was
installed on 29th May and worked only for 3 days. Since 1st of June,
it's not been working and I have complained about the issue to your
customer service but till now I get no response from your side nor any
technician visit. I am getting an issue with your new product within a
week this is not acceptable if this of service I'm getting from your
side then please make a Replacement of the Product as of it is of no
use for me like this. I am hoping you could go through it and check as
early as possible.
Here find the attached file of purchasing.
Hoping for a favorable reply from the side as soon as possible.

Dear Team,
My complaint has not been resolved yet, neither has anyone called nor has anyone come to visit, please tell me what I should do.

We are from Hotel Landmark, Ranchi Which is a 4 star property, just opened 2 months before.

We purchased near about 50 ACs from voltas for our hotel. some are split, some windows and some cassetts.


we are not happy at all with the services. we did complaint to the dealer, to the area manager but got no result.
most ACs not cooling at all.getting alot guest complaints regarding ACs. Now we are in very false position. we have a duct AC of 5 tons in reception which is not working.many a mechanic came but did nothing.we are suffering since last month and got no service.

If this is the condition within 2 months from the date of purchasing ACs then what will happen after 2 years, thinking this feeling very upset.

Voltas Premium AC — Defected Piece

Sir, I have purchased a new AC of 1 ton of Voltas Model Vertis Premium last month from Baria Electronics. As i have checked the ac its doesnot functions i asked the retailer to change the piece but he rejects to change the ac than i complaint the service centre but my ac is still not working. Plz do the needful

Voltas Split A / C — Poor Services, In-skilled service persons, doesn't know what he is doing.

We bought Voltas Split A/c from Vivek & They did the installation. It keeps dripping water from the date it was installed. So far they have come about 5 times to fix it. Still it is dripping & spoiling my newly painted walls. It looks like they do not have properly trained service persons. Each time we have to call & wait for the people to come up. They will never turn-up. your day is waisted waiting for them.

People who want to take their maintenance service, please be careful.

Voltas Split A / C — Very very Poor service of Voltas split A/c

We have been facing problem with VOltas Split Air conditional for past 2 Months and it has not been attended to We have Called up and Spoken to the Voltas Call Center Number in Chennai.

The details of the event are as below:

From Jatanthan Solomon
No 5 Panch Tarani,
Metha Avenue, Padikuppam Road
AnnaNager west, Chennai - 600040
Phone :[protected], +91 [protected]

1. 3rd OCt 2009 - Call Number 16995, - Call attened , gas leak was dedeked Ac( Outdoor and Indoor unit) was Checked and to Taken to service center at Chetpet Francie Cenr for repair

2. On 8th OCt 09 the Unit was Installed back saying everything Okay. An Amount of Rs 2650 was Pid to Voltas as service Charge. A warrenty of Six Months was promissed for the Service Done

3. on 22nd OCt 2009 - Call Number 17301 was Logged with Details " Cooling was exterrmly poor and the split A/c not working properely again.

4. sevice Engineer attened immediatly and expalined gas had to be filled again.

5. Till Today we have Called Voltas Manay many times and have Spoken to a person called Ranjith , and Other call center executives. Till Today ( 26th Nov), No one has either Visited or have called Back and the problem has Not been attended so far.

We did not Expect such a poor a Poor service from Voltas, Pls attened to the Problem quicky failing which

=======================

voltas / a/c — voltas split a/c

I have bought Vertis plus 1.5 ton split AC from "Hamraj electronics,pahar Ganj New delhi". Within a months time, i have a water dripping problem from the pipe. A Complaint was lodged for the same on May 5 2010 and May 14 2010 on telephone[protected] Complaint Nos.10my0201657,,10my1104092. which has not been attended till today. Everytime we call them up, we are told that the same would be attended today before the day end, but that's never to come. Ours is a place of Public interest and the non attendance of the complaint causing us a lot of discomfort,

voltas vertis gold window air conditioner — not yet replacing me

Dear sir,
i bought an voltas vertis gold window airconditioner on 28.03.2008.there s a noise coming out from the compressor .voltas service centre persons came and confirmed that there s a noise, and given me a report stating that noise problem, but the dealer vasanth& co was nt still taken back.voltas company s ready to replace the ac.but i lost hope with voltas, i would like to change the brand, what should i do, pls help
regards,
sharmila arul

The Voltas Vertis model AC was bought two year ago, and shop keeper told me "voltas will provide two time free servicicng" and i didn't get even one. and Ilogged a complaint in cusyomer care tand they are not responding. its a totally harshment.

Voltas Vertis — No action on complaint

Hi,

My complaint number is 08AP281221. It was logged on 27th April, however, no action has been taken so far.

Request you to please look into this at the earliest.

Regards
Namit Jain
[protected]
Customer id # C0447312

We purchased near about 50 ACs from voltas for our hotel. some are split, some windows and some cassetts.
we are not happy at all with the services. we did complaint to the dealer, to the area manager but got no result.
most ACs not cooling at all.getting alot guest complaints regarding ACs. Now we are in very false position. we have a duct AC of 5 tons in reception which is not working.many a mechanic came but did nothing.we are suffering since last month and got no service.

If this is the condition within 2 months from the date of purchasing ACs then what will happen after 2 years, thinking this feeling very upset.

Voltas AC 1.0 ton vertis gold — Poor efficiency since purchase

Voltas vertis gold 1.0 ton ac has been purchased from ratna stores, chennai almost 2 years back, intermitently complaint was brought to the service center for poor efficiency( less cooling effect) . Mechanic came and did his job not satisfactorily, therefore its requested to depute an engineer and find the real fault and rectify the same at the earliest...The ac function is as good as fan

VOLTAS — poor efficiency

Voltas vertis gold 1.0 ton split ac was purchased from ratna stores, chennai, almost 2 yrs ago, internitently last year we have given complaint regarding poor efficiency ( less cooling effect) of the set, but the mechanic somehow manged the show but the result was nil, and no improvement was observed, this year also we are experiencing the same problem, therefore its requested to look into the matter at the earliest...by deputing an engineer and to resolve the same

sir,
We have lodged a complaint 10 days before at your service centre mentioned below :
A-13/6 site-III, meerut road, ghaziabad
about a recently bought voltas AC .
Complaint no.19/36 of B-28 BRIJ VIHAR, Ghaziabad, near site-IV sahibabad
They respond to our complaint after calling to them 20 times and atlast serviceman from yr company came on sunday.They were in hurry, they didn't even bother to check it properly, and instead of checking by themselves they make it our fault, that yr neutral wire is weak.In front of them we call up our electrician and hav checked everything, there's no fault from our side.when we told them to wait for sometime, they didn't listen to us n leave d place.

Waiting for your reply.

Less cooling effect inspite of last month servicing 20/4/08

voltas / vertis a/c window 1.5 ton — pending complaint after 16 days

voltas vertis 1. ton window a/c
complaint was registered on 2nd july 2008, attended on 3rd july 2008 defective part taken away the same day, still pending as on 18th july 2008, meanwhile several phonecalls broken promises...
this is the condition when product is within warranty, what will happen afterwards once warranty is over!!!
entire family is sufferng in the hot and humid weather of delhi, but who cares who is listening

be indian buy nian and then suffer at the hands of nother indian...

service department should be ashamed of themselves and resolve this with immediate effect..

sandeep saxena / namita kapoor saxena

123b, pockt IV, mayr vihar phase I, delhi 110091

[protected]
[protected]

My AC is not working since 9aug, I want any customer care suppoter contact no.that solving these problem as earliest base.
Plz do help us ASAP...
Shelly Kapoor [protected]

I PURCHASED 2 AIR CONDITIONEERS OF VOLTAS SPLIT AC AND NO ENGINEER ATTENDED TO MY AIR CONDITIONER DURING MY WARRANTY PERIOD ALSO I CAN PROVE LEGALLY TOO. NOW BOTH OF MY ROOM AIR CONDITIONERS ARE OUT OF WARRANTY AND THEY MAKE A LOT OF NOISE AND COOLING EFFECT IS GRADUALLY REDUCED TOO.PLEASE HELP ME IN DOING THE NEEDFUL IN FREE OF COST.

NIKHIL A PARULKAR([protected])

I purchased a VOLTAS VERTIS - gold on 27 April 2008, and it has been repaired two since. the customer care service is soo poor that I had to call the area manager almost every day to respond. I asked for the extended gaurantee, however i have stopped geting any response form the Area manager.

The customer care is absolutely useless and even the higher authority does not bother. I think this is one of the reason that Indian companies dont do well, we trusted the brand name tata, but I think this was really a TATA to any of there brands.

i purchase a VOLTAS VERTIS - PLUS 1 TON WINDOW..And it has been repaired 3 times since..The customer Care Service is too poor..When the Engineer Came he Started The compressor by throwing water on A.C. When i complained to customer the voltas did not receive any complaints. However I have stopped getting any response from Voltas Heads..
The Customer Care is totally useless and Even the Head does not bother. I trusted on Voltas A.C. But in future i Suggest to Other peoples not to purchase Voltas A.C. The voltas A.C are really Crap...

DEAR SIR, WE HAVE PURCHASED TWO VOLTAS WINDOWS A/C OF 1 TON CAPACITY, BOTH THE A/C HAVE MOTOR PROBLEM DURING GURANTEE PERIOD. WE HAVE FOLLOW THE COMPANY AREA MANAGER SEVERAL TIMES OF BHUBANESWAR BRANCH AND HE ASSURE US TO SEND THE SAME WITHIN 7 DAYS. BUT ON LAST YERSTEREDAY I.E. 20.09.2008 HE TOLD US THAT THE PARTS IS NOT AVAILABLE. WE HAVE GIVEN HIM A OPTION THAT IF POSSIBLE KINDLY TAKE BACK THE 1 TON A/C AND GIVE US 1.5 TON CAPACITY AND WE ARE READY TO PAY THE BALANCE PAYMENT BUT TILL DATE THERE IS NO RESPONSE FROM THE AREA MANAGER. S.K. PANIGRAHI, EAST INDIA MINERALS LTD, PH. NO.[protected]

I purchased two Voltas Vertis Split ACs on 25th june 2008 and eversince having nightmarish experience with ACs and custmor care. one AC stopped working very next day 26 june 2008 instead of cooling it was blowing hot air eversince i ve been calling them to et this problem rectified, their servicemen (who dont even look like technicians let alone enginners )come n go without doing any damn thing .They were always in hurry, they didn't even bother to check it properly, and instead of checking by themselves they always give flimsy excuses like your house is on top floor, weather is hot, stabalizers are not good (we changed two stablizers within two months ) and one of them went to outrageous extent of saying "ye ac to aise hi chalte hain... inka kuchh nahi ho sakta..they always make it our fault, that your neutral wire is weak, In front of them we called up our electrician and got it checked everything, there's no fault from our side. even once on my insistence they took it for one week at their workshop and returned the same ac ... and problem persists..honestly speaking none of their so called technicians even can make out cause of problem n they keep on attributing this problem to any thing and every thing in world except admitting its their machine is faulty and to top of all their customer care is absolutely useless...their area manager sumit talwar simply does not know how to behave...i warn others go for even local made ACs but not to this voltas which is just all crap

I have a voltas vertis AC and recently got transfered from pondicherry to coimbatore. And I registered my name at nearest voltas dealer at coimbatore for installation on 28-2-09 but till date almost 11 days they are yet to respond to my request. I have made regular followup but no result. And I believe this company a TATA product doesnt have any customer care unit to register a complaint or service.

I HAVE PURCHASED A VOLTAS 3 TON SLIMLINE TOWER AC FROM YASHASVI MARKETING .BLORE DEALER OF VOLTAS ON 2 SEP. 08, ON INSTALLATION IT WAS FOUND THAT THE AC'S BLOWER WAS DAMAGED., THE CONCERNED PERSON TOOK THE BLOWER TO REPLACE WITHIN 2 DAYS, INSPITE OF SEVERAL CALLS TILL DATE I HAVEN'T RECEIVED THE BLOWER YET..6 MONTHS ARE GONE BY I HAV LOST MY WARRANTY ALSO WITOUT USING IT A SINGLE DAY...I AM COMPLETELY DISSATISFIED WITH THE CO. AND ITS DEALERS ..I HAVE TO MVE TO THE CONSUMER COURT NOW..

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], GHAZIAZBAD

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], AJAY NAMDEV, GHAZIABAD

Hello, myself Bharat Bhushan from Paschim Vihar I am a Sports Coach.
I purchased an AC WAC 1.5 Tr from Sunview electronics, the person (Mr. Arjun) who came initially for installation did a very shabby job and wasnt even carrying a helper with him. Seeing this I called up Voltas Service Manager Mr. Sumit Talwar he was very polite and humble and even though I was calling up at 8am in the morning he listened to me carefully and immdiately sent a team for installation I am very happy and delighted with this. Though I faced trouble at start while installing AC but the kind of support given to me by Mr Sumit Talwar was excellent and I think its due to such people only Voltas is able to sustain in the market...

Thans
Bharat Bhushan
Distt Sports Officer

Seeing so many complaints with Voltas AC, I find myself one among the crowd. My Voltas windows AC has been giving a lot of problems - Fan is not working, Fan Capacitor is not working, Fan bearing is defunt and now the motor is not working!!!

Voltas is no-1 cheater, i have bought 0.80 tom window AC and stopped working in 13th Month, when i have called to customer care they have told me that they will charge Rs.300 to come for visit and they will check the problem and all the repairing and replacement charges are to be borne by you.

This is just looting

I am strongly dissatisfied with the service facility of Volts A/c service center. I am regularly filling a complaint regarding the A/c but they don't have ear to listen. I have feced lots of problem in these days bcz of my A/c is not working due to some deffect in parts. Now i want to sue on comanpny for the problem faced by me due to the A/c.

VOLTAS NO! Lutera. ... Don't purchase the A/c of VOLTAS COMPANY Never and Ever . If you purchase the A/c produce of this comany then u r the fool no-1, and u r going to bear the loss of duble amount of A/c.

So its my advice to all customer that DON't Buy the A/c of VOLTS.

The comment and attitude of mechanic is not good. I also purchased a voltas split AC from Panvel
and since the date of installation AC is not working. I have decided to bring the matter with Consumer
redressal forum very soon.

I had purchased a 1 ton voltas ac from snehanjali (mira-road) on date:[protected].
After giving several calls to voltas customer care, but no body till date i.e.[protected],
came for demo.
I think that there is no officer or supervisor in voltas to see that voltas customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to demo
what they (voltas) people do if some fault increase during guranty period.

Request to all that before purchase voltas ac, think thousand time for service & other
commitment.

iam not getting remote control of voltas vertis from last 2 years

I thought I was only one who was suffering. I have bought an 1 ton split ac 45 days back. There was a small problem with the autoswing. I have called up customer care and lodged a complaint. After giving two calls a day, the guy named Murali from Sri Sai Air Conditioners, Koti, Hyderabad turned up after 15 days and with all his experience he broke the lowers. From then there has been a continous replacement of the lowers which were told as shipped from TATA manufacturing unit with all possible delaying. Strangly none of the pieces fit into my ac and they say that it becomes perfect after some time. These guys have defined a new meaning for the branded products. I just one to say one thing: A ### gives proper service than these guys. TATA Voltas customer care is bull ###

I am quite disappointed with my Voltas ac too. It is less than a year old, that is under warranty, and it barely cools. I have put in numerous complaints, but no engineer has visited to resolve the issue. More importantly i have not even received a single free servicing till date. I am surprised that a renowned brand like TATA is running a con where they disappear as soon as they are paid for the ac. I don't think i'll ever purchase a TATA product ever again in my life.

The ironic part is that my dad told me not to buy Voltas, and i insisted that "It is a TATA product". Anyways, he replaced his with an LG and i replaced mine with a Voltas Vertis Plus. He has received amazing after sales service from LG while i'm still waiting for the friggin ac to work. It is amazing that Koreans can come to India and do a great job of things, and our indigenous firms are completely incompetent to service the local markets.

If you call the customer service, in all probabilities you will speak with Javed A or Javed M (it seems the call center has decided to call every customer care rep as Javed so that the representative cannot be traced by a customer, or the fact that there are only two representatives running the call center). Ask for an escalation to lodge a complaint and the customer rep will give you wrong or disconnected numbers just to end the call. After calling and speaking with the multiple Javeds in the customer care department and receiving numbers of various head of departments, I still have not been able to speak with a person who can help me out.

As a last resort, I went to the shop from where I had originally bought the Voltas ac. I was surprized at what i heard from the sales rep: "Ek baar Voltas ac mein problem aa jaye to phir baar baar aati hai. Aap doosri company ka naya ac kyon nahi le lete". So now even the retailers are pushing brands other than Voltas.

End result, I went to the place where my dad bought his LG from and ordered an LG ac.

Voltas AC-Vertis — POOR SERVICE: IT DOES NOT WORK AT ALL

Dear Consumer Complaint Dept,

It is with utter frustration that I am writing to you about this product. I had purchased VOLTAS AC-Vertis -2 ton split ac. in feb 009 for my office. Believe it or not, these people had installed it their own sweet way and because of this the entire gas leaked out. Now after several complaints they took their own time to come and visit and reapired. Not even a week has passed and still it is not working. It is scorching heat here in Chandigarh and my staff are also suffering. We all need a solution for this or ban this product instead of such situations.

Please take some action immediately.

Thank you.

Regards
Harpal Singh
+91 [protected]

DEAR ALL COSUMERS
I ALSO A SERIOUS VICTIM OF THE NON COMPLIANCE OF THE SERVICE FROM TATA VOLTAS A/C . I ALSO BOUGHT A 1.5 TATA VERTIS PLUS A/C IN THE MONTH OF MAY 2008 AND DUE TO THE IRRESPONSIBLE PORSONNEL OF THE DEALER NAMED AS PARKER ELOCTRONICS AT FIROZABAD U.P. AS HE MADE A BLUNDER IN THE PROCESS OF INSTALLATION .
THE MOTOR WHICH REVOLVES THE FAN GOT DAMAGED AND WHEN I AM ASKING FOR THE EXCHANGE OF THE MOTOR ( WARRANTY PERIOD ), NOW HE IS ASKING FOR THE COST OF THE MOTOR .
INSPITE OF MY REGULAR COMPLAINTS, HE IS NOT TAKING CARE FOR THE A/C . SO I AS A BROTHER WILL SUGGEST YOU, PLEASE NEVER PURCHASE ANY THING MERELY ON THE BRAND NAME OF TATA .
PLEASE GO AND SEE HOW IS THE DEALER ? WHETHER HE IS COMPETENT ENOUGH TO TAKE CARE FOR YOUR CAUSE .
IF ANY BROTHER OR THE SISTER CAN SUGGEST AT THIS POINT FOR MY PROBLEM, I WILL BE GRATEFUL TO HIM/ HER .
THANKS
AJAYA BHAWALPURIA
[protected]

DEAR ALL COSUMERS
I ALSO A SERIOUS VICTIM OF THE NON COMPLIANCE OF THE SERVICE FROM TATA VOLTAS A/C . I ALSO BOUGHT A 1.5 TATA VERTIS PLUS A/C IN THE MONTH OF MAY 2008 AND DUE TO THE IRRESPONSIBLE PORSONNEL OF THE DEALER NAMED AS PARKER ELOCTRONICS AT FIROZABAD U.P. AS HE MADE A BLUNDER IN THE PROCESS OF INSTALLATION .
THE MOTOR WHICH REVOLVES THE FAN GOT DAMAGED AND WHEN I AM ASKING FOR THE EXCHANGE OF THE MOTOR ( WARRANTY PERIOD ), NOW HE IS ASKING FOR THE COST OF THE MOTOR .
INSPITE OF MY REGULAR COMPLAINTS, HE IS NOT TAKING CARE FOR THE A/C . SO I AS A BROTHER WILL SUGGEST YOU, PLEASE NEVER PURCHASE ANY THING MERELY ON THE BRAND NAME OF TATA .
PLEASE GO AND SEE HOW IS THE DEALER ? WHETHER HE IS COMPETENT ENOUGH TO TAKE CARE FOR YOUR CAUSE .
IF ANY BROTHER OR THE SISTER CAN SUGGEST AT THIS POINT FOR MY PROBLEM, I WILL BE GRATEFUL TO HIM/ HER .
THANKS
AJAYA BHAWALPURIA
[protected]

Voltas Vertis Gold 1.0 Ton split AC — No service support by the Authorised Dealer

Sir, I purchased Voltas Vertis gold 1.0 Ton split AC from Durga Airconditioning Pvt. Ltd, Pitampura Main Road, Delhi-34 on[protected], and now I want the servicing of my AC, but even after complaining for more than one week, the Authorised dealer i.e., Durga Airconditioning is not sending anybody for service. please help.

Voltas Vertis 2 ton — Servicing required

My Complain no 09AP171889 FOR SEVICING OF VOLTAS VERTIS AC 2T, DTD 19/04/09 AT VOLTA NOS 66628695/96, MY 1 year Guarrentee expiry date is 27-04-09.

PLEASE SEND SERVICE ENGINEER AT THE EARLIEST.

SANJAY SAXENA
[protected]
[protected]

I have purchased a 1Ton Voltas Vertis AC from Sougat, Ambala Cantt on 4/6/2008, against bill no.1433. but after only one month the display panel was not working properly. I logged calls many times at Sougat but every time i got same answer ie. "it will take 1 to 2 days more".

Now can you please solve my problem or suggest me where i should contact.

I think in future, i have to think before purchase of any Voltas product.


Deepak Garg
+91-[protected]

I bought a 1Ton Voltas Vertis AC from Sougat, Ambala Cantt on 4/6/2008, against bill no.1433. but after only one month the display panel was not working properly. I logged calls many times at Sougat but every time i got same answer ie. "it will take 1 to 2 days more".

Now can you please solve my problem or suggest me where i should contact.

I think in future, i have to think before purchase of any Voltas product.

Waiting for your reply.


Deepak Garg
+91-[protected]

respected sir,
i am rahim, i have brought one voltas split ac(5 star vertis gold-1 ton).but that ac is not working at the time they install.we have brought it from COOLSTAR, PUNALUR, KOLLAM. we donot work it.the dealer said that.they cnt do nothing, because the have give the money to voltas main sender, then we call chennai and to macanical from trivandram come and took the PCV BOARD AND GIVE ANOTHER PCV BOARD.BUT THAT PCV IS ALSO NOT WORKING.then we called to ernakulam thenone mr.REDDY(service exicicutive) has given the number of manager.then, we have call the manager of voltas service .his name is JAIMON GEORGE.HE HAS TALK US IN VERY ROUGH.AND USE BAD WORDS TO COSTOMER.if the volas is not taking any action towards this we will take the help of MEDIAS.and GO TO THE CONSUMER COURT.IT WILL AFFECT THE COMPANYS SALES.we have brought ac in tha date 07-APRIL-2009.we have already given complaint and WE HAVE THE REPLACEMENT WARRANTY OF 5YEARS.AND THE MANAGER HAD TALKED VERY RUBBISHLY AND SWITCH OF HIS PHONE.WE SHALL WANT TO REPLACE THE AC.WE ARE NOT SATISFIED!

I have registered a complain for ac cooling not effective on 20th april 2009 with complain no 09AP200037, and since then till 27.04.09 Ihave followed up with service centre around 20 times with a response that your complain will be attended by today. But no service men has attended the complain till now.
Mr. Ratan Tata you should take care of your customer or they will discourage 10 other prospective customer for not buying your product.

Dear sir/ madam
we having 17 tr package unit in our factory purchased in 2007 is not working. model no- DPUASC-1700
Sr no- 0000463
complaint lodge to customer care, complain details is mention below.
Call- 09AP241390
Customer ID- C0852033

kindly arrange to rectify the same at the earlist

The after sales support of Voltas is poor and pathetic. The call center no.[protected] is difficult to get. The call center agents cannot provide any information about the visit of the engineer to repair the AC. They calim that your service/complaint call will be responded withing 24-48 hours which is not done. It is highly disappointing to note that companies like Voltas re offerring services which are nothing but trash. I had logged in my call for service on 28th April 2009 which was not attended to till 30th evening forcing me to get my AC repaired though some experienced AC mechanic. The RM seems to be not bothered about the quality of services being offered.

i bought tata voltas ac with 3years warranty 20 months ago through instolment but after full payment the distibuter does not give me any customer care services i want your company take a proper action against my distibuter otherwise i will go to consumer court.???/

Hello, Mr. Sanjeev Vashisht (B.Tech-IIT Kanpur)

REFAIR ENGINEERING WORKS [VOLTAS Authorised Dealer]
Jwalaheri, Paschim Vihar
New Delhi - 110063

Phone: [protected], 25282024



By this mail, i am going to ask you what exactly is your VOLTAS Dealership meant for.

I am one of your customers, and a couple of week back, we bought an VOLTAS ACs with I.Q (A TATA Product)* from RefAir Engineering Works, and we found ourselves helpless even after making numerous calls to you, but nothing comes to us except falls commitments and promises.

We have been informing you that the AC is not up to the mark and running like a senseless machine. You can't even compare that with a water cooler, though.
After consulting many other customers, we found VOLTAS would be smart choice to go with, but...

We request you, kindly suggest us! what to do now, so that we can ride of that issue ASAP.



* TATA - is that mean for saying your customer TATA after selling your product.

Our Purchase Details
Date: 5th May, 2008
Product: Split Air - Conditioner [Make VOLTAS Ltd.]
Model: 1.5 Ton Vertis Plus Split Air-Conditioner
S.No: SU: 3278 EU: 00721

I have purchase a Window AC yesterday, I am shocked that AC is not working (Remote also faulty, always in on position) Exhasut Fan is touching the cover and make noise.

If this is the working of Vertis Model of Voltas on very first day, how can it will work in future.

I want to replace it with new piece, moreover front window cover fitting is not good.

Rajeev
BH-283 East
Shalimar Bagh
Delhi-88

[protected]

I had also purchased Voltas 2 ton vertis gold AC on 29 may 2008 in Allahabad they had not given me even a single service and presently Ac is not working at all and I had made complaint to service centre in alllahabad but after one week no body came to attend the Ac even after daily telephone to service centre, I think regarding service Voltas is worst in one should not buy these Acs

VOLTAS COMPANY,
i had purchased a/c from your company after one year when we give complaint on customer care in new delhi for service no one is coming from last ten days no member coming your service is very poor we have to take 4-6 A/C but after taking a/c we came to know your service is not so good .

fghfdghfghhhjj

I had purchse 3 pic of ac but one A/c is not proper Cooling,
I don't Satisfied with this ac. I want to replace this unit anyway.
jigar javia
director
mausam agro pvt. ltd.,
Contact :[protected]

We are glad to inform you that we started our relationship with VOLTAS about 9 months back and we found that

VOLTAS has the heart that cares is never too far from us

We received so warmth response from your after sales service personnel that our relationship with VOLTAS came to an end by today.

While talking to your after-sales services Professionals, we really felt that your team is so dedicated for ensuring a hassle free experience, and our heart got so glad from this hassle free experience we had to finally say TATA to VOLTAS.

We are sharing with you, your Hall of Fame (after sales service) :
01. Guru Refrigeration [protected] Raigarh
02. Zunaid [protected] Raipur
03. Amzad [protected] Raipur
04. Rajesh [protected] Raipur
05. Pravin 022 Mumbai
06. Prashant [protected]/[protected] Indore
07. Anil [protected] Indore

We hope these will continue to enlighten the name of VOLTAS and encourage the people to finally say TATA to VOLTAS.



Regards,
Manoj Agrawal
Raigarh 496001
[protected]

Sir,
I have purchased 2 nos of voltas 1.5 ton split A/c Vertis one year back.Now the cooling is very slow.The insulation materials used for copper tubes are of low quality. The insulating materials have been worned away. I made a complain with my dealear in Karur (TN ). After 2 or 3 days I received an SMS that my complain has been regitered and the service Engineeer will be attending the complains shortly. Now nearly 10 days have been passed but the repairs are yet to be attended.Why cant the voltas customer service be rejuvanated ?

dear customer survice executive,

i was purchased one split ac VOLTAS Vertis Elitte, m/c no.is In.00518/out 7788 as dated 10.05.09 at arni DHANAPAL ELECTRONICS, Market road, arni-632301.AC was installed by VOLTAS Technician on 11.05.09.But AC till also working on 24 C temperature only, i am already complained to deeler he was gave the irresponsible answer,

Now i will call to him daily he was not attend my call,
this is the voltas service is ver worst,

you are also give the irresponsible means i will go to the consumer court immeadiately,

Deeler :Dhanapal Electronics,
Market road, arani-632301
phone:[protected]
Mobile:[protected]
Please do needful immeadiately


bad regards

M.Karthi
mobile no.[protected]

Dear Sir,
I have purchased Voltas Split Airconditioner in March 2007 at M/S Kumar Agencies, guntur and also recommonded 4 customers for purchase.The owner of dealer during purchase behaves gentle and in service he behaves like liar.His mechanics appointed local had no technical knowledge.he is damaged the trade mark of VOLTAS to worest No-1 service at Guntur city.Make a complaint and insist service of minor technical problem of blocking outlet with ice formation.It is regret to inform that the attendants appointed by him does not known about fundementals of functionaries.his phone N[protected].My cell no-[protected].I booked complint on 12-5-09.Last year for similar servicing he took 10 days for rectification.If he has not turn out I will proceed to take permission for exhibitng delay by protest

kindly read my cell no-[protected]

no..my experience with voltas has not been the same. fantastic service .

I purchased a Voltas Split Vertis 2ton A.C. from your representative in Moradabad. After operational for about 3 months it has developed a snag. After repeated complaints your voltas representative is not able to rectify it . he takes away the chip of the a.c. and make me wait for month, courting that it has to be send to ghaziabad for repair.
The way Voltas people in Moradabad are giving service, I regret buying a voltas A.C.

i m not satisfied with the service of the voltas ac..i have complaint so many times but i didnt get any result...
i have so many problems for the service..nobody came here to listem my problem for the ac

Dear Sir,

after submission of compalint of window A/C still no body has turned up from ur company since i have purchased the A/c 4 months back and still no body has given us any service or demo of that peice.

Request u pls treat this matter on urgent basis.

Rgds,
Amit
[protected]

hello
my name is harvinder bhatia.
my address is
1543 gali mukesh market
gandhi nagar delhi-110031
my contact no is
[protected].

I had purchased a Voltas AC vertis premium product for RS - 18000 & above from the dealer of KATARIA SALES CO.in MAIN BAZAR GANDHI NAGAR DELHI-110031 .but he has niether given us any bill nor service at that time. Now he is rejecting for giving bill by saying that he has not any bill. please help me.

dont buy any product manufactured by TATA, i am one of victim who is facing his burning due to thier cust/support. Behaen kee Choot all of TATA products. all stuff are imported from PRC.

Be Indian, Buy Indian.

i bought a voltas vertis 1.5 ton split Ac 1 year back.
by the 9th month it stopped cooling. i asked the retailer to provide the service he did sent someone and charged me for that but didnt gave ne receipt. then i saw in the booklet that i was entitled to 2 free service and when i asked him about that he mis behaved and the ac again failed in 2 3 days. i again complained but no one came . then i launched complaint with customer care but nobody came. now its out of warranty period and still no response . do not know what to do. it was a mistake to buy a TATA product. anyone going for a voltas ac or any TATA product dont go for it. u will regret like me.

I purchased a split ac of your company model name vertis plus (0.8ton), The Ac is not working properly, I went to your dealer he send the mechanic and checked the ac but he could not satisfied me. there is some problem in the cooling (compressure)Please check my AC as soon as possible, I shall be very thank ful to you

I was planning to buy a Voltas Vertis Plus, 1.5 ton window AC, on a referral by a person from the same industry, but seeing all these complaints I believe I will have to rethink.

Isnt there a single customer who is satisfied by a TATA product?

Voltas vertis AC — not in working condition(very poor service)

Dear Sir/Madam,

This is a complaint from our self that we have buyed a VOLTAS vertis window Ac on 6-MAY-2008 from U-Tron Electronics. On 12th may 2009 it start giving us problem its not working, then we complaint in voltas company person, from 12-th may to 14th may we have done round about 45 calls on no. +91-[protected] &[protected] they are giving us excuse and talking with us so rudely but then also we have to call them they are giving us excuse like we will come after 2hours or we will be free then only we will come other wise tomorrow. But 3days spent no response is coming from your side. They tell us to change MCB, WIRING, STABLIZER we have done all these things but then also it’s not working.
PLEASE SEE THAT YOU SHOULD TAKE A IMMEDIATE ACTION OTHERWISE SORRY TO SAY BUT WE HAVE TO GO TO CONSUMER COURT.
SO PLEASE SOLVE TO OUR PROBLEM AS EARLY AS POSSIBLE.

THANKING YOU

VARUN CHOPRA
5309, GRAIN MARKET,
NEAR B.D. HIGH SCHOOL
AMBALA CANTT-133001
HARYANA

www.eduteklabs.com
www.edutekinstrumentation.com
www.laboratoryglasswareindia.com
www.laboratory-chemicals.com
www.hospitalexport.com

CONTACT NO. - +91-[protected]
+91-[protected]
[protected]

M/S Voltas Limited,
Chandigarh.

Sub: Complaint for non functioning of A/C.

Dear Sir,

Amar Singh Club, Jammu purchased Voltas ACs from you in the year 2007. At the very beginning of installation of A/Cs, one A/C was not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result that Club Management is facing embracement from Hon’ble members.
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.
Yours sincerely,
Sd/-
Secretary


Copy to Shri Iqbal Singh Learned Advocate. He is requested to file a suit in the Consumer Court as discussed.

I had purchased a 1.5 ton voltas ac from N.R ent.on date:[protected].
After giving several calls to voltas customer care, but no body till date i.e.[protected],
came for demo.
I think that there is no officer or supervisor in voltas to see that voltas customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to demo
what they (voltas) people do if some fault increase during guranty period.

Request to all that before purchase voltas ac, think thousand time for service & other
commitment
fr:-Brij Mohan Pandita
H/No:- 11- C
Bhawani Nagar Janipur
Jammu (j&k)

i bought window ac from discount store at delhi karol bagh 0n 16.05.09 and no body cared to see whether the new window AC has been installed or not and even after calling customer care on 08.06.09 no body has turned up to see the functioning of the ac nor has any body given any demo till now. How is the Company like TATA failing to take a note of all this even the complaints as above, i think the oweners have decided to close the company early. I am strongly dissatisfied with the service facility of Volts A/c service center.

We have purchase 7 air conditoner from Luck Referigerator, nashik at September 2008. and he give us only one remote controll for all seven air conditioner. we paid full payment against the purchase of air conditioner. after a regular follow up for the problem but the concerened is not responding proeprely after six month and after the full payment he can not give the services. we beleive in TATA product but the service provider is not satisfy our needs. so we think about in our next purchase.so please take a action and solved our proble. as soon as possible.
the name and cell number of the service provider
Lucky Refreigrator
gangapur road,
nasik.
cell no [protected].

I fully agree with your view and sincerely suggest that one should never buy Voltas Vertis A.C. as its performance is far from satisfactory. Being a TATA product I also thought that its after sales services would be of high order but it always failed to deliver. My A.C.is out of prder for the last 1 month but its defect has not been rectified so far.

My ac was not comming below 27degree. I called up customer care and got the complaint No.09ju12968
3days After the Technician came and checked it and told us it needs a chemical washing, And it was taken to the service center and came back .only labouers came along with ac and they just fix it a back and taken all the payment and gone . The Ac was having same comlpaint after servicing .Again I called up Customercare and sevvice centerNobody is bother to turn up So I had to depend on private technician.This is Very Very poor Voltas walas. Our money and time do not have value

I made a complaint re. my Voltas AC on 22nd June 2009. I was promised that it would be attended to within 24-48 hours. After that alomost 4 working days have passed but nothing has been done so far. One can't expect such a POOR RESPONSE FROM A TATA GROUP COMPANY.

IS ANY ONE AT TATA LISTENING?

I have purchased a wondow AC 1.5 ton from M/s Ashok Sales Agency, Faridabad on 22.04.09. Till date no service engineer visited for the installation nor for the service irespective of constant follow up with the dealer. Now the AC giving abnormal sound and its control system is not working properly.

Very poor service, kindly help.

I bought AC Few Days Back and Now it is not cooling after 10 days of installation. No one in the Company is bothered to attend the complaint. Each time toll free number is contacted. new Complaint number is given but till now no one have attended . Will never suggest to Buy any of Tata Product.

I had purchsed a Voltas Vertis window AC in 2003. The remote was working okay, it developed some snag in 2008. The local dealer could not rectify even after 4 attempts. I am now using the AC in a fixed mode at 25O C. The remore technology has t be revived by Voltas.
Similarly my Hospital, AH Regional Cancer Center purchased 2 nos of split ACs in june 2008. The machine has a warranty of 1 yr and the compressor has 4 yts warranty. The remote developed ame snag on 23.5.2009. The dealer could not rectify. Came again on 24.6.2009, only to tell that it can not be repaired. He took the remote sensor from the split AC and has not come back as yet,
The AC is in the operation hteatre and the surgical operations is affected to a great extent. Poor cancer patients are returned because of non-functioning of AC in the OT.
I think, Voltas should have control swithes on the AC in addition to remote .
Thanks

I have purchased Voltas Water Dispenser 2 years back. Now this summer suddenly water is not getting cool. I have lodged a complaint on 15th May & this complaint got attended within 72 hours. Then on 25th May, service engineer took my water dispenser & brought it back after 7-8 days. Then after drinking cold water say about for 4-5 days, this dispenser again giving the same problem. Now iam regularly following with their call centres & everytine they commit that somebody will be visiting at my place within 24 hours but till now nobody has attended my complaint.

Is this type of service this TATA Group brand Voltas honours?

In this hot summer, iam not able to drink cold water for last 7-8 days???

What a great service??? I will never buy or recommend this company product to anyone.

Kindly Help...

RUBBISH PRODUCT, RUBBISH AND PATHATIC SERVICE DO NOT BUY VOLTAS AC, NEVER.

My ac was not comming below 27 degree. I called up customer care and got the complaint No.09ju260196 After that Technician came and checked it and told us it contains less gas, And it was taken to the service center and came back and they just fix it back . The Ac was having same comlpaint after servicing .Again I called up Customercare and service center nobody is bother to turn up This is Very poor service and it very rediculous to say that is it "VOLTAS" A BRAND OF TATA GROUP most reputed group of india on which group INDIANS HAVE FAITH.

This is true. We buy the Vertis Voltas AC on 26th June 2009, from Noida Electronic gallery sec-18 Noida. The Noida electronic gallery is always ready to get money from the consumer. The implementation guy was so poor that when he was doing the fitting, he forgets to remove the thermocol between the compressors. Which results in lot of noice? He almost hampers our front face of AC by his hammer. It looks like 6 months old body in just 1 day time.
There are lots of problems. Till date no demo guy is there. There are lot problems with display.
Such a poor facility.
We are badly suffered in these summers.
All credit goes to Noida Gallery who never attend their customers and also knows how to misbehave with them.

Shubham

you and your Service is very very poor i give you complend 09/05/09 but your call centre is told me we forward your complend and the Babylon Engg. Co. says Compant not provide any Service so what can we do.

Your Service is Poor I never suggest any one to buy Voltas House hold my lifes big wrong step to buy Voltas AC.

i have purchased the AC on 16 june 2009, but there is some problem in compressor or there is GAS problem in AC, I DONT KNOW, i have filed the complaint on 24 june but there is no response from company till now.today is 3 july, what is this?
the service of this company is very poor.if any company executive is reading this, than plz send me ur response.
thankyou

Sir, I purchased Voltas Vertis gold 1.0 Ton split AC from Jeewan Enterprises, Post Office Bazar Bathinda on 05/2009, and now I want the Check-up of my AC because not proper work, but even after complaining for moretimes and more than one month, the Authorised dealer i.e., Jeewan Enterprises, is not sending anybody for attend the complaint. Please help.




SIDHNAT KUMAR GARG
C-418, THRMAL COLONY,
BATHINDA(PUNJAB)
M.No.[protected]

my AC not warking i m olrede rajested camplen 25-jun-2009 my camplenn no (467) bat camplen not rejol til det so Plz help, my mo no:[protected]

YOUR SERVICES ARE VERY VERY POOR.If i have to give marks to your services than i will be giving you the least marks you can think.It was the biggest mistake that i purchased your AC.Know can you tell me the way to get ride of this AC even at some lose.
Thanking you

I purchased two Voltas Vertis ACs on 26th April 2008 one split and one window . eversince i am faing problem in my window AC for not cooling properly their servicemen (who dont even look like technicians let alone enginners )come n go without doing any damn thing .They were always in hurry, they didn't even bother to check it properly, On 05.07.2009 suddenly my AC stopped cooling, I made a complaint and the very same day I receive SMS on my mobile phone stating "Thanks for registering call with VOLTAS. Your call no is 09JL050625. Your customer id is C0026030.You will be attended to shortly and till that nobody has turned up.

I don't see at VOLTAS website any consumer greivences link which is very surprising. If anybody knows about it pl let me know. their customer care does not pick up phones or otherwise suggest how to handle the situation.

Regards

I have bought voltas .75 ton split a.c in April 2007 .. It is not giving cooling, ( compressor problem) thereby you are kindly requested to take action or send your enginner as early as possible Two free services are given but i was given only one poor service..

Thanking you.
Vinay Chawla
mobile: )[protected]
email: [protected]@g.mail.com

i have purchased one window ac on 02/05/09 but from the date of purchased
ac remote is not working till date.i have complaint in custumer care but one of the excutive
came but he have not done anything. he have taken pcb from ac n made direct in ac.
but after making direct in ac, some smell is coming from ac so m not using ac .
i dont want voltas ac . soo i want to return this ac becoze the service is soo poor
that i cant explain.


VIKASH KUMAR
74D 3RD FLOOR, MADHUBAN ENCLAVE
MADIPUR NEW DELHI
MOB-[protected]
COMPLAIN NO-09JL041747

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], AJAY NAMDEV, GHAZIABAD

Sir,
I fully agree with the comments. I'd purchased Vertis Gold(1.5t) from NEELU ELECTRONICS, BALLIA(UP) on 05 May 2009. Almost after 15 days the gas leaked owing to installation faults. After repeated requests the gas was though charged but the AC refuses to cool the way an AC should. The supplier was approached
who requested the service engineers of Voltas in Ghazipur(UP) to attend to the fault. They came and got the job card signed by me sometime in the last week of June 2009 & left duly promising that the defect would be rectified in two days after due approval by authorities is carried out. On 13 Jul your company engineers were contacted on mobile([protected]) as to why they didn't turn-up for the needful. It was really shocking as well surprising to hear your staff saying that they are not responsible for the repairs. The matter was reported to the suppliers also but to no avail. Till date the AC continues to be a matter of grave repentence. May I request you to kindly initiate immediate corrective action in commensuration with the reputation & credibility of your organisation. With warm regards,
Maj AK Chaturvedi

During the period w.e.f.15.06.2009 to till date, my window a/c vertise, 1.5 tone has not been repaired by the authorised service provider of Voltas Ltd., North zone Delhi at my residence Mayur Vihar, Phase-I Extenstion. I also contacted Sh.Prashant Rastogi, Area Manager, Voltas Ltd., but it seems to me that I am making useless effort in this regard. I would like to advise Voltas Ltd. to stop manufacturing any kind of airconditioner for the public. Lock your company, make free tensioned people who have already purchased such kind of air conditioner, because they have already become victims by investing huge amount in purchasing such third-class air-conditioner. I would also like to advise other people not to purchase any type airconditioners from Voltas Ltd.

I purchased Voltas vertis window airconditioner from Neha Electronics Mayur Vihar, Phase-I Extension, Delhi on 23.04.2005. As on date air-conditioner is not working properly, vide complaint no.09JU150056 dated 15.06.2009, Voltas Ltd. sent a mechanic from M/s.Shubham Service, A-2/66, New Kondli, Delhi for investigation and he advised gas filling at the cost of Fs.2500/- on 17.06.2009. Within a week, same problem occurred. I again lodged complaint on dated 23.06.2009, I am very surprised to note that nobody from Service Centre attended the call. As we are office-goers and could not be able to follow up. Again on dated I registered a complaint No.09JL232121 on 23.07.2009 at Voltas Call centre and regularly made a telephonic contact, but nobody heed to my complaints. On dated 30.07.2009, I had discussion on telephone with Sh.Prashant Rastogi, Area Manager, Voltas Ltd. but till date nobody attended the call. Very surprised to note that Voltas Ltd. is still working. In my opinion, this company should immediately be locked so that other people who are willing to purchase Voltas Vertis or any other A/c from Voltas Ltd. should immediately change their decision and take another company's a/c. Very very poor service

Dear Team,

II am really sorry to write such a mail to you but i am very disappointed
with your services. Only 3 months before i have taken a 5 star - rating
Voltas AC from GOPI AGENCY - G. T Road Panipat. and last 1 month my AC
remote is out of order. I have visited GOPI agency amny a times but they
are doing nothing. This is really ridicule's that this is such a big
company and services are almost nil. I have also raise a complaint over the
no.[protected] but all was worthless. So, now this is a kind request to
you that before i make a issue of this resolve the matter at the earliest.

I purchased Voltas AC four years ago and running fine. I want to purchase only Remote for which i am not getting any information from Voltas Coustomer Care. According to Customer care executive will visit and see the AC for this they will charges Rs.300.00. My question is if i get the address from where i can purchase this no body in Coustomer care is telling.

I puchased Voltas Vertis 1.5 in April, 2009. On July, 27, 2009, the compressor of AC stopped functioning. Today is 7th August, 2009, nothing has been done from Voltas. I have a very bad expereince and Voltas and the poor manufctuing defects of AC also bad experience of Voltas Service Centres. I think I have gambled my savings of Rs.22, 000/ over Voltas. Alas !

I think TATA should auction Voltas immdiately

Respected sir,
I was purchase a Volts window A.C. 1.5 ton from your authorised dealer
REFRICO, 118, cantt.road, (near odean cinema) Lucknow. vide cash memo no.35972
Date 8/5/2007.for Rs.16500=00. At the time of begining this A.C.
creat problem in cooling . Many time, I had lodge complait in your call
center/shop etc, but your staff come and than say nothing is worries
and everything is o.k.
Last year the same cooling problem creat in this A.C.
and when complaint lodge in your office your staff tell me that due to
expiry of guarantee period complaint not attend.But after some Voltas
senior officer intervene in this matter than complaint attend by your field
staff in the month of Sept.2008.whichever is very late.
Now in this year the same problem creat and I lodge
acomplaint in your call center Complaint no.09 ju 130476 dt.13/6/2009
.On 15 june 2009 call attended by your VOLTAS staff and give service
report no.3497 dt 15/6/09 compressure fault and charge Rs.200=00 only
for visiting charge.
At the same time REFRICO shop field staff come and that A.
C. unit cart
to workshop for change compressure.
On dated 17/6/2009 REFRICO call me that
your A.C. is ready and please pay Rs.1950=00 only as under----
1. Compressure (Free of cost)
2. Gas filling Rs.1500=00
3.Labour charge Rs. 450=00
TOTAL Rs.1950=00
I pay RS.1950=00 only vide c.m.no 242 dt.17/6/2009 .
After than A.C. install in my house on 18/6/2009. BUT A.C. not
cooling & functioning smoothly and working just like a fan.Several
time calling toREFRICO but niether they attend phone nor attend they
attend complaint.
I am also complaint in your center complaint no. 09ju 210434
So regarding this problem I request your
VOLTAS company that this A.C. has manufacturing defect and creat
problem in every season and I face lot of problem and worries.
After one month from 30/7/09 A.C. create problems and i lodge acomplaint in
refrico on 31/7/09 and attand on 1/8/2009 and A.C.again back to workshop and they donot give any responce to me till 8/7/2009.VERY VERY POOR SERVICE GIVEN BY VOLTAS. And also surprise that not asingle VOLTAS Official given telephonic responce ant attand call on their mobile...and if attand they say please wait... and after some time phone automatically cut.
"REMEMBER A.C. UNIT NOT WORKING TILL LAST 30/7/2009'TO 8/8/2009"
So please change my whole A.C. unit or refund my purchase amount
Rs. 16500=00.only and Rs.1950=00 which is paid by me for service etc. on
17/6/2009 to REFRICO.


Thanking you.
UPMA PATHAK
W/O SUBHASH KR. PATHAK
330/28/1, PHOOL WALI GALI,
CHOWK, LUCKNOW
TEL. NO.[protected]
MOBILE NO.- [protected]

I purchased 1.5 Voltas Vertis 65 days back and its compressor has stopped functioning. I complained 15 days back but nothing has been done.

Is it TATA product? Is it their Sale Service ?

Our company has purchased few ACs. At one of our office where i sit. (dont know the condition of other ACs) at the time of installation of AC, the AC was not cooling.i lodged a complaint at customer support and got the gas filled in AC compressor on 20/05/2009. AC started working but the service guy detected some fault in the remote so he took the remote with him. I followed up this at customer support and M/s Prakash Refrigeration & Electrical. But nothing was done. Lastly i lodged a complaint again (Comp. No. 09JU241672). And reminded this at customer support so many times. But nothing was done. I did not get the remote yet. Moreover, i lodged a complaint about non functioning of AC on 4th august '09 (Complaint no. 09AU040383). Your service person came on 06/08/09 and told there is no gas in the AC. They told that they will come tomorrow and will rectify the problem. But till today nothing was done even though i reminded it at customer support n numbers of time. And their servive vendor M/s Prakash Refrigeration & Electrical people behave in such a rude manner that i cant explain.

I dont know how they people are running the business. Why they people are spoiling the name of TATA group. It has been around 2 and 1/2 months and still they have not return the remote.

I bought AC-Split-Vertis in Delhi on 11th of July, installed on 15th, from a very renowned dealer but to my agony :
The product came out to be of poor quality as the cooling effect is not upto mark
Further the Installation was so poorly done by the inexperienced that the company people have come 4 times since 15th but the result is not only the same poor cooling but they have also broken the swing blades and the gas for the cooling has also got leaked by these inexperienced engineers.
I have spent 32000/- on this machine but I feel being cheated by the big brand.I have thought of taking the company to the court and show it to the world that how Big Brands ignore the customer values.

This is in continuation to my mail just 17hours back.The service agent appointed by VOLTAS in East Delhi had sent two engineers to look into the issue of non working of cooling and the wrong installation of Inside unit.As I am away to Mumbai these people came and told my OLD Father that may be the Gas is not full in the compressor so they filled in the gas.That shows that from the begining only the Unit was defective. due to lack of proper installation.The swing blades have broken by the the engineers who had visited two days back.However, It started giving the cooling effect to some extent.The moment these people left after half an hour their was again the leakage of water from the inside unit started.And now in the evening even that cooling effect has gone. WE HAVE BEEN CHEATED BY THE DEALER AND THE SERVICE AGENT OF "V O L T A S".I want either my money be refunded or the unit be replaced immediately or else face the tune of the court.

I am also a fool to purchase the Voltas Split AC last year May2008 and within two month it was
taken to factory for repairs and while installation itself the mechanic commented the sub stanard tubes
made of aluminium and some piece of copper and called for a life long head ache. Now every
month it stops give cooling and making our head hot and the mechanic collecting money for repairs

The net consumer value is a life long perrnial HEAD ACHE

Even Being a TATA Employee I have forced to say this.

I have purchased a Vertis 2 Ton split Air Conditioner on 24.4.05 from FREEZCO PVT LTD Bhubaneswar.From the day of purchase I am facing problem. Every year I am spending about Rs.1200 for change of different type of relay.This year I spend about Rs.10000 for a dedicated stabliser and getting a direct connection to the ac machine from the main pannel board. Still it is not working. I am thinking of disposing the same and never to buy a TATA product.I purchased the TATA product because I am proud to be an Indian to buy an Indian product.

sir,
humne apna ac apke service station bilaspur (c.g.) me repeir ke liye diya tha. joki wo compreeser fail ho gaya tha.humara ac warrenti priard me tha.maine apna ac date[protected] ko service station me diya tha.jo ki abhi bhi nahi mila hai.
Agar apki ese hi service provite rahegi to humare BILASPUR me apke VOLTAS COMPANY ka product nahi SALE hoga.
hume to esa lagta hai ki humne apke compani ka product le kar bahut bari galti kar di hai.apki company ka aaj se mai aur mare reletion wale nahi lenge...
maine apke all india service maneser ko bhi contect karne ki kosish ki..

no body visited for demo and service...ls do needful

Voltas is a very poor service provider. I am facing the same problem(Noida, UP) but despite of contacting call center again and again, complaint Number[protected] I am not able to get my AC serviced. Please help

voltas is very poor in service even in chennai, i got a new ac in march 2008, and i had been facing problem as they did a improper instalation, inspite of calling the service severl time they do not respond. I sugest DO NOT go for VOLTAS AC. I never expected such a bad service from TATA

have brought a 1.5 voltas ac in chennai, it is jus three months old and started giving problem and inspiite the customer after sales service is very very bad in chennai, every day we have to call and ask for the service person and no one will attend your problem, but you will have them said they will atend today, the worst i have ever seen, that too from a company like TATA. i suggest go for some good MNC ac, like LG, Samsung or ogeneral not VOLTAS, if the service in a metro is so bad think of the service in rural area and other small places. it is beter to avoid the company than to get problems in peak summer
VERY BAD COMPANY SERVICE.

I do agree with the comments on Voltas. Just purchased an AC on 7th feb '09. The hiccup started soon after installation. Technician found that there are some faults, but unable to idenity. Finally left on day-1 with no positive signs. To my surprise, I got an acknowledgement that your service call for installation has been resolved!!! I tried to re-open the complaint with voltas customer care. The customer care executive was even reluctant either to re-open or to register a fresh complaint. Finally he got the complaint registered. To wait and see how it progress!!!

voltas ac i bought the instalation took 7 days and they said that the remote and other containing bags found missing . but they dont get it back. do i have to by one another ac or it is a fate? we cheat the voltas ( tata) ever before i spoke to concern ( the viveks usman road chennai branch and call center service ) many times what to do. i dont expect that the tata is giving very poor care in their business.

I also Purchased Ac of VOLTAS on dated 30.04.09 & from begining I am facing problems in remote but no body is ready to listen my complaint

yeah, i too lodged a complaint two weeks back; the shameless fellow said it will be attended within 24 working hours. but so far no one has turned up! i dont think anyone should buy voltas. my second ac wont be a voltas; neither will i recommend it to my friends.

i have 100 nos of voltas ODU for AHU so please send me the operation logic and trouble shooting manual which is not received at all

i have serviced my voltus split ac 6/4/2009 by your authorised (cool home service in mint chennai)
i got same problem agian i have called them they are not coming for service
my cell number [protected]

voltas split ac compressor faulty, gettin g overheated tripping frequently .kindly attend to the fault and send service techinician for further investigation at given address 714 su air force arjangarh new delhi -47 contact detail [protected]-583

Sub: Complaint for non functioning of A/C.

Dear Sir,

Amar Singh Club, Jammu purchased Voltas ACs from you in the year 2007. At the very beginning of installation of A/Cs, one A/C was not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result that Club Management is facing embracement from Hon’ble members.
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.

Yours sincerely,
Sd/-
Secretary
Copy to Shri Iqbal Singh Learned Advocate. He is requested to file a suit in the Consumer Court as discussed.

I bought a Voltas Split AC 1.5 TON VERTIS PLUS 3S from Kalinga Sales Bhubaneswar. The remote was not functioning properly and was given for repair. The authorised Service Centre of VOLTAS Ltd.at Saheed Nagar hasn't repaired or replced the remote control since more than two months now. We are facing untold misery in this heat without being able to use our AC. We r being assured it will be done any day now, since two months. We are absolutely frustrated at your after sales service. Please do the needful at your earliest in getting us back our remote control.
Your's sincerely,
Rachita Das

my split ac remote is out of control that is it is not working. can i get it repaired.

I am also facing same problem from Volatas. I purchased Voltas One TON AC to trust the name of TATA in the month of October last year. last year the AC could be used only for few days. This year AC worked for few days & it started giving trouble. It makes lot of noise while running, It's panel don't work . I lodged complaint (Ref. No.09MY063796) But even after one month, AC has not been repaired by VOLTAS.
Repeated reminders to the call centre also don’t work.
I WOULD NOT RECOMMENED ANY ONE TO GO FOR VOLTAS.

I bought a voltas premium 3 star split ac before 34 days from efficient cooling system which are situated at sheetla mata road gurgaon.from first day cooling are not proper. 6hrs required for reaching 25 degree. I requested to many time for replacement.But no body care it . DEANTECH CONSTRUCTION H 32 PALAM VIHAR EXT.NEAR DHARM COLONY CARTERPURI VILLAGE BACKSIDE GURGAON (HARYANA)

Voltas India ka worst!!!

VOLTAS SUCKS BIG TIME IN ALL AREAS OF SERVICE, OPERATION, CUSTOMER CARE. BIGGEST LIARS POSSIBLE! OF ALL TIME! THEY TRULY ARE THE MOST DISHONEST AND UNRELIABLE COMPANY EVER!
I HAVE 30 COMPLAINT NUMBERS BUT EVERY TIME I CALL TO FOLLOW UP ON STATUS THEY NEVER HAVE MY RECORD! ITS AMAZING. THEY EVEN LIE ABOUT THEIR NAMES OF PEOPLE ATTENDING THE CALLS. THERE NEVER IS A MR VIKAS WHO 2 DAYS AGO WAS A TEAM LEADER AT VOLTAS OR THERE NEVER IS A TECHNICIAN NAMED MR. RAZA WHO SIGNED A SERVICE PAPER UPON HELTH CHECK UP VISIT.

ITS BY FAR THE WORST COMPANY EVER!

ANYONE FROM THE COMPANY INTERESTED IN PICKING UP THIS MATTER THIS IS MY NUMBER [protected].

I have purchased one Voltas one Ton AC Vertix Plus from CHROMA Pacific Mall Gaziabad on 29th June and the same is giving Problem from the Day one it has been Installed. Repeated complaints to Service Center have failed to rectify the fault which appears to be in remote System. AC if closed with Remote starts Automatically without even touching the remote and frequently gets off after 2 to 3 seconds and again starts ad canot be used for long time, The same is lying USELESS at my place. Sometime the remote gets struck and does not Accepct any Command. My Disatisfaction Report in The Remarks Coloumn did not responded by the Voltas. The complaint has been attended twice without any Result. Complaint No 110454 and 80271 reffers.
As the season of AC is coming to End I request you to get the Complaint attended Without delay Delay. Or else replace the Unit as the same has a manufacturing Defect and I do not Expect a company of TATA group to supply such Defective Material.

S C KOHLI
PH[protected]
22241471

Voltas AC — A/Cs not working properly

Sir,
I brought an ac voltas 1.5 vertis plus From NUTAN ELECTRONIC H-122A Dilshad Garden Delhi-110095 on dated 27/06/09, installed at 71/178 DIZ Area Sect. 3 R K Ashram Marg Gole Market new Delhi-100001
same day tere was no GAS in the unit I register the comlain after two days guys come & fill the gas Now day I M fascing Same Problm. I trusted on Voltas A.C. But in future i Suggest to Other peoples not to purchase Voltas A.C. The voltas A.C are really Crap...

I have purchase voltas siplit AC in 2007.
The does not worksproperly.
The 1st complaintmadeon 25th June, 2009
The compressure needs replacement.
The compressure replaced but works for one day only.
Since than dispite number of telephonics calls
There is No out come

MY voltas Vertis 1.5 Ton Split AC was installed on 15.7.2009. In November, 2009 the water circulation system stopped working and the whole water suddenly fell on the floor. On 16.11.2009, the service people visited and took the unit for sending to the factory promising that the AC will be installed after 2 dayss. But today is 30.11.2009 and I was making several telephone and mobile calls for fixing up the AC but to no avail. I am praying God to help me in the matter.

i was willing to buy a voltas ac but now by viewing so many after sales problem i am changing my mind.i am gonna go for lg now.

NOTE WORKING

Dear Sir,

I purchased a Voltas split A/C 50T VERTIS HW AIRCON on 21st March from CHAWLA Refrigeration Shahadra Delhi vide retail Invoice No 2505.
On installation itself the compressor was found defective, it was
immediatly reported to Chawla Refrigeration and VOLTAS service
center. It was inspected by the the service center engineer and
declared defective.
However, to my horror surprise it has not been replaced yet and
today another person visits and says it will be inspected again and
a report will be made then only some action will be taken.

The attitude of the Seller and VOLTAS company is totally unexpected
and no one seems to be bothered about the consumer and the
reputation of the Company.

May i request you to intervene to get my brand new airconditioner
functional.

Thanks.

Respected Sir,
I have purchased voltas split a.c.last year in april my one service is left .kindly provide me that.

Chanda Arora

Respected Sir,
I have purchased voltas split a.c.last year in april my one service is left .kindly provide me that.

Chanda Arora

I spent twenty years in Jamshedpur. We are so fascinated that where ever it is possible, we buy TATA product. When I decided to have an air conditioner, I decided for VOLTAS. I bought 1.5 ton Vertis Premium Split AC vide invoice no. 154 dt. 26.05.2009 from M/s S.K.Enterprises, Patna, and the machine was installed vide service report dt. 23.05.09 ( Serial No. Indoor 4551075 PO 9 D 004989 and Outdoor 4511071 P 09 Doo3445 with Motor [protected]). Ever since it was installed, the machine is giving continuous noise. It was checked on 05.08.09 and it was noticed that when the cover ( body) was removed, there was no noise. Machine was checked by service engineer and was found OK. But when cabinet was placed, it started giving extra sound.
Further there was problem in the remote right from beginning. There was a black patch on the screen and thus functions were not easily visible.
Machine was serviced again on 04.03.10 and the complain remained the same. It becomes difficult to sleep with the noise, the machine is making.
Kindly advise your service centre at Patna ( Mr. Gaurav [protected]) on the possibilities of a permanent remedy. I am afraid that problem is solved within its warrantee period. Kindly acknowledge and attend the problem.
Regards.
Deepak Sharan Sinha.

We are in urgent need of installing 2 tons split AC but no response from your local dealer/distributor
Whether it is beneficial for your reputed concern?

very bad company.worst advice, i have purchased one voltas split ac on 1st april 2010.still not installed.i am not expect such a good company TATA.
K.R.SEKARAN,
[protected], [protected]
TIRUTTANI 631209.

dear sir hamare yaha voltas ki 6 a.c. home me aur 1 a.c. off me hai lekin sarvise ke nam pe aapk co. 3rd class hai. Pichle 30 days se complaint karne ke bad bhi koi response nahi mil raha.

voltas-ac 1.5 ton plus split with rc — system u/s no service till date

Dear sir/mam,

One system has been purchase on 29 july 2009 as per oparating manu 2 service is from company side till date no one has visited to service my system. Since last one week system has become unserviceable I lodged complaint (no.10AP 1204680) on 12th of april. I was promissed that your complain will be dealt within 24 hours but till no technician has visited to my office.


date 15/04/10 Thanks
D & R Enterprises
405 Vayu vihar Harjinder Nagar kanpur - 208007
[protected]

very poor service

We have purchased Voltas Elite split ac from M/s Vasanth &co, West Thambaram 15 days back. The company took 5 days for delivery and three days for installation. After installation the Service persons abruptly left without seeing whether it is working or not. We have also lodged a complaint immediately. But one service person by name Gothandam repeatedly told he will come to day, next day and so on. Even after the lapse of 10 days out investment in the a c is utter waste and it has not worked even a single minute. When we called area service manager repeatedly for many times he not even attend his mobile. So dear customers please dont purchase any TATA product since they are least bothered about customers and are only money minded. As and when money changed to their hands they just forget the customer and go for another person to squeese money. This is my experience.
I think I have to inform all my friends by mail not to go for any of the TATA product hereafter.

voltas split ac 1.5 ton i have purchased on 25.04.2009, on the 16th of april 2010 i complaint to your customer care for it is giving smell of burning. but sorry to inform you that your any attendent not attend my complaint yet, i am waiting from 16.04.10, now i have decided that i will repair my ac by any other place, and i will go to consumer fouram for the calim of my amount and my harasment for these days.i will wait only for today, thanks.
RATNESH JAIN (45/9, IInd floor, gali no.15 east azad nagar delhi 51.) mobile no. [protected].

INVENTION-VOLTAS — NOT PROVIDING SERVICES AND WARRANTY CARD

Dear Team

Here it is to inform you that i have purchase an Voltas Split Ac Gold 1 t on 2 april -2009 after contionus asking for services from last 2 months i have not rec any response and in mar-2010 i have purchase 2 second split Ac for which dealer is not ready to give warranty card so can u help me out.

Regards

Ranu Gour
[protected]