[Resolved]  Voltas Ac — Remote Has Not Yet Been Returned

Address:

Gautam Buddha Nagar, Uttar Pradesh

The remote of my Voltas window ac abruptly stopped functioning. A call in this regard was made to the call center, who promptly sent someone the following day, got the remote picked up, repaired it, and returned it in the evening the same day.

Must say, this was all pretty impressive.

However, within a month, the problem reiterated.

Expecting similar levels of service, another complaint was logged in. No one came for the next few days. On enquiring about the same, the call center guy told me that the complaint has already been attended by one Mohd. Hashim, and that the current status of the complaint is closed. On my insistence, they logged in a fresh complaint regarding the remote. However, they could not log in a complaint against the service center.

Finally, Mr. Hashim turned up on 30-Aug-2012. However, there was a marked difference in his attitude this time. Nonetheless, he took my remote, gave me a receipt, and left. Before leaving, he also informed me of a couple of phone numbers to be contacted, if need be.

After about a week, I called up the number and the person told me that i will get my remote the following day, which of course, never happened.

A week thereafter, i called up voltas, and informed them about the same. They assured me that i will get my remote the following day, which also never happened. Subsequently, i registered my complaint through their automated system on the website, hoping this will atleast get registered. Nothing happened.

After about a month, i called up voltas, and was promised yet again, that they will deliver the remote the same day by 7. Yet to happen. I am still waiting. They also promised me that the regional head will call me in another 15 minutes. That call is still awaited. The call center refuses to give any contact details of any official.

I started looking for email id of officials online, however, as expected, those are really not published.