[Resolved]  Voltas — REMOTE NOT PROVIDED

To
Voltas
Voltas House
Dr Babasaheb Ambedkar Road
Chinchpokli
Mumbai 400 033
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@voltas.com
Dear Sir
This is with regret I wish to inform you that VOLTAS AC cartoon does not contain all the items:-

It has been repeated for the second time:-

1) I purchased a VOLTAS 0.75 T AC( P 070 WiNDOW) with remote on 8.5.2009 from VIVEKS TAMBARAM, CHENNAI(BILL No. [protected]) which was delivered on 9.5.2009. The most important is when the pack was opened by the Installation person" Mr SARAVAN" he could not find the REMOTE, except only 2 batteries and manual were there, immediately it was informed to VIVEKS TAMBARAM, as on date the status of the remote is not known and it is very difficult to use the AC. I prefer to buy VOLTAS AC for its quality etc., but it is very sad that VOLTAS don’t care to check the parcel before delivery.

2)This is also to inform you that my previous VOLTAS AC was delivered to me without INSTRUCTION MANUAL and as on date it is still pending.
3) Even though I require a Split AC I do not want to buy from Voltas because I fear that next time(3rd) the Cartoon box may not contain the AC and instead some ? may be kept in it…..Off course one can accept/digest that only on 1st April……., being fools day….
Its is very shame on TATA products, because as on date I was preferring TATA products but a reputed company has let me down.

I would like to inform that the AC is being used by old aged persons and without remote it is very difficult. I kindly request you to arrange to deliver the remote by courier immediately and also acknowledge/admit the mistake and try to rectify it by employing sincere personnel’s so that the company’s reputation is not put to SHAME.

Thank you
WITH REGARDS
DAKSHINAMURTHY
cc:1)[protected]@tata.com, 2)Mr Ratan N Tata, Chairman Tata Sons Ltd Bombay House
24 Homi Mody Street, Mumbai 400 001. [protected]@tata.com