[Resolved]  Voltas — DEFECTIVE AIR CONDITIONER

I had purchased a Voltas window ac 123LYE from Croma on 29/05/15 which stopped working in less than a month of installing.After registering a complaint (complaint no [protected]), mechanic Arshad and senior mechanic Arvind from Voltas came to check the ac and confirmed in writing that the motor is spoilt .After having confirmed the same with Ms Priya (senior manager) and her reassurance that the ac will be replaced within a week as its under warranty, again 2 mechanics came and informed us that the fan is faulty and the previous engineers who were from voltas itself are inexperienced and the motor is not faulty and can be repaired and no replacement will be given.After installing a new part in the fan the ac still did not start and they also confirmed that it is beyond repair and needs replacement.
However, there is no revert from voltas regarding replacement inspite of several reminders.very poor service inspite of paying 23000 for the ac.
Will take the complaint to consumer court for cheating middle class customers of their hard earned money .

I purchased a Voltas window ac 123LYE on 29/05/15 from Croma at juhu .after installing, within a month it stopped working. On registering a complaint (complaint no [protected]) technician Arshad came for inspection and confirmed that the motor is faulty.After asking Voltas for a replacement of ac, senior technician Subhash was sent to inspect who also confirmed that ac needs replacement. Spoke to senior technician Arvind who confirmed on receiving the complaint and informed us that a request for replacement has been processed.spoke to Ms Priya (senior manager) who confirmed on already processing the request for replacement which would be done within 7-8 working days after which again 2 technicians were sent to inspect the ac.inspite of having in writing that the motor is faulty, they informed us that fan is faulty and ac will work after repairing the fan.they also said that senior technician Subhash and Arshad did not know their job.Ms Priya turned back on her assurance and told us that they will not replace the ac and will only repair it. After replacing the fan and frantically trying for an hour, the so called senior technicians also concluded that the ac is beyond repair as there is a major fault and will need replacement. however, there is no revert from voltas after that day.no one has bothered to follow up our complaint.ms priya hasnt bothered to get back with a solution.pathetic and poor service from voltas.cheating middle class people of their hard earned money.will take up the case to consumer court for fraud if no replacement.