Voltas Limited — Sub: Manufacturing defect as HOLE FOUND in Condensor coil- by serviceman –Voltas Split-AC-5S

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New Delhi, Delhi

Consumer Compliants Forum Sub: Manufacturing defect as HOLE FOUND in Condensor coil- by serviceman –Voltas Split-AC-5S Ref.: Earlier complaint for No proper cooling/ Hiding the facts by serviceman –Voltas Split-AC-5S[protected] Sir, First of all I thank your team for taking up the matter with the Voltas Company. In response of the same, the official of Voltas, Corporate office has contacted me for deputing the service man to check the actual fault. On dated[protected], the two persons from voltas were deputed & spent more than 3 hours to find out the fault in AC & ultimately found a hole in Condensar Coil( A manufacturing defect) due to this it was not giving effective cooling from first day of purchase. I had informed earlier about not proper cooling at the time of first free service to the service man( Sh.Jaikishan) but due to free service his intentions are not going upto the customer satisfaction level. Even at the time of second visit in sept. 2013 when I again complained about cooling then the service men told me about gas leakage without checking the actual fault with an Financial Estimate of Rs.2200/ . Very surprised that without finding the actual fault, the official, Sh Vikas from GINNI AIRCON, Delhi ( Auth.Service Centre) had contacted me to depute the person to refill the gas with a reduced charges of Rs.1800/. If I had been agreed for that proposal then it will comes with no results as there was a HOLE in the Condensar Coil & again the gas is to be refilled with financial loss to me which shows negligence of the official of service centre without caring about the hard core of money invested by the customers. This is a harassment with the customers. On giving the compliant by me to the consumer forum, they arrived the exact position of manufacturing defect which cost to Rs.6800/- which was facing by the customer from inception of the purchase. This is a harassment with the customers who invested their hard core of money & expect from our Indian companies to give at least worth to the money. Prevailing practice of service providing by reputed VOLTAS company can not be accepted in a long run & diminishes the Goodwill of the company To maintain the faith of the customers, please take up the issue with the company for early replacement of the defective product.Your early response is awaited. Thanks CA S. Goyal Sender: CA Sanjay Goyal, Chartered Accountant Manager ( Fin.) NHPC Ltd.( A Govt.of India Enterprise) I-6/71, IST FLOOR, SEC. 16 ROHINI, DELHI-85 MOB.: [protected]