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Voltas Ltd. / Vertis Gold I Split A / C - HARASSMENT AND TORTURE IN REPAIRING/REPLACEMENT OF NEW VOLTAS GOLD i SPLIT A/C

 
2 Reviews
User
  sanjiv khosla on May 15, 2011
To,
SENIOR VP SERVICING
VOLTAS LTD.
Mathura Road
New Delhi

Sub:Harrassment and Torture in Repairing/Replacement of New Voltas Vertis Gold i Split A/C serial No.F004161

SIR,
I have purchased VOLTAS VERTIS GOLD i Split 5 STAR A/C Sr. NO. F004164 From
M/s.PUSHKAR ELECTRONICS,NIT FARIDABAD On dated : 27.04.2011 Bill No.234.
Since 02.05.2011 This A/C iS not funtioning.Complaint regarding it
was made on Voltas Customer Care No. 11MY0204397 followed by Complaint No.
11MY0601531.
After lots of efforts made by me, till date so many service engineers
from Authorised service centre of Voltas visited for the REPAIR/POST MORTEM
of this A/C 6-7 Times without giving any Service Report but couldn't get
the A/C Repaired.
During this,they have changed/Repaired/Opened PCB/Transformer,Indoor Unit,Out
door Unit,so many times.
Always they have assured that the A/C will get repaired very soon.
Mr. ASHOK HASIJA (SERVICE DEPTT. VOLTAS) Tel. No.9891306338,Mr OM PRAKASH
Tel.No.9891040039 have also assured the problem will get solved on priorty.
New (TOP MODEL) A/C only 19 Days old which is not funtioning since
last 16 Days during these hot summer days,and all request to get the A/C
REPAIRED/REPLACE are in vain shows the case of HARASSMENT and TORTURING
The INNOCENT CUSTOMER.
Now it also bound me to initiate for the LEGAL ACTION.

This is for information and necessary action at the earliest please.

Thanking you,
yours faithfully

Sanjiv Khosla
H.No.936
Sector-7/C,
Faridabad
MOB.9810184388

HARASSMENT AND TORTURE IN REPAIRING/REPLACEMENT OF NEW VOLTAS GOLD i SPLIT A/C

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N May 24, 2011 by
User
hotelmaharaja  
 
Date : - 24th May 2011

To,

SENIOR VP SERVICING
VOLTAS LTD.
Mathura Road
New Delhi


Sub:Complaint No . 11AP3004087 Dated 30th April 2011

Dear Sir,

This is with reference to the Complaint No.11AP3004087 dtd 30th April 2011, we have a Hotel in Satara named as Hotel Maharaja Regency we are using 40 Nos of Split and Window A/c units of Voltas company in our Hotel and office . One of my A/c Room inner unit motor was suddenly defuse i called up your centre no.18004254555 and launched a complaint and order a purchase a new motor No . YDK-18-4-A6 and Indoor unit No.4551036C08C009542 to Mr.Raman his Mobile No. is 9822650662 in your Karad office personal had called serval time and reminded them for the same but everyday they give a new reason saying motor is not avaiable in the market. i also called the call centre but everytime they only hanged up the call and i was listening for more then 15 mins. till date i have not received the motor and and that is affecting our business last 24 days we have blocked 1 A/c room in a peak hot season. Can you suggest what should a customer do .
It is just impossible to deal with our company and people. I have spoken to more the 3 executives regarding this issue but thereafter they also did not attend my call.

This is for your kind information and necessary action at the earliest.

For
Hotel Maharaja Regency
Sandeep Malusare
(General Manager)

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    Voltas Ltd. / Vertis Gold I Split A / C - HARASSMENT AND TORTURE IN REPAIRING/REPLACEMENT OF NEW VOLTAS GOLD i SPLIT A/C