[Resolved]  Voltas — non attending the complaint during the guarantee/warranty period

Address:

Rohtak, Haryana

3 Split AC out of 8 split AC installed at Punjab National Bank, Model Town premises 1st floor, rohtak by M/S Pall & Company Rohtak vide bill no 12252 dated 20.08.2008 are not functioning at all due to failure of compressor & all are within guarantee/warranty period. We had lodged complaint with dealer M/S Pall & Company, 51-S.C.F., HUDA Complex Civil Road, Rohtak-124001 (Haryana) about 20 days back followed by personal visits to the dealer & service center (M/S Shri Ram Cooling Center, Prem Nagar, Jail Road, Rohtak) & telephonic calls averaging 5 to 6 every day except on sundays but compressors have not been replaced despite dealers false promises that it will be replaced within a day or so. Complaint no is available with M/S Pall & Company & when we took up the matter with Sh. Ashok Hasija (M. No. [protected]) the official looking after Haryana complaints we were informed that dealer had lodged complaint for 1 compressor which shows the casual attitude of the dealer. Sh. Ashok Hasija clarified that it never takes so many days for repalcement of faulty compressors & he assured that 1 compressoer had been made provided to the dealer & 2nd he is arranging from Gurgaon office which will reach in the evening. we appreciate the initative taken by Sh. Hasija but it is really painfull to know the casual attitude of local dealer & the inefficient services provided which gives a bad name to the company of such repute i.e Voltas. It is pertinent to mention here that all 3 ACs till writing of these lines have not been repaired & we are waiting for the company mechanic to repair all 3 ACs. Under these circumstances & the unbearable hot temp. specifically on 1st floor, it is expected that the company will take corrective measures for redressal of customer greviences specifically on local dealers/service centre casual attitude & inform us accordingly.

Chief Manager
PNB, RAB,
Model Town,
'Rohtak
[protected]/210924