[Resolved]  Voltas — Poor service on warranty period

Address:

Pune, Maharashtra

Unitary Product Business,
Voltas House,
A Block, Dr Babasaheb Ambedkar road,
Chinchpokli, Mumbai 400 033.

To,
Consumer Feedback /Complaint Division
Voltas India

We have purchased a Voltas AC on 5/4/2009 from Noida Electro Appliance Pvt Ltd.Serial No. AC:
C[protected]. Following are the incidents happened with us which make us feel like we have been cheated:
1. Dealer provided us the AC of manufacturing year 2008 instead of 2009.
2. We raised a service request 10 MR 1503712 on 13 March 2009 to service our AC. Nobody contacted us regarding same.
3. Our Ac stopped working on 23 March 09
4. Raised another service request on 24 March 09, Service Request Number 10 MR 2801752.
5. Service Engg came with several follow ups and told us that our AC fan motor is burned out. Need to repair the motor.
6. On 1st Apr another service engg came with repaired motor but unable to fix that because he was un trained professional and not well equipped.
7. After doing several follow up I have been told that they are not having exact screw for motor.

Consequences.

Economic Damage:
1. My current situation is my AC problem is still not fixed. We are unable to use our AC which is just a year old.

Action needed:

I am highly disappointed with the product and quality of service provided by Voltas, so I request Voltas to extend my warranty tenure by one more year at free of cost since the Air conditioner problem is still not fixed and with repaired motor there is a possibility that problem might reappear.
So kindly persue Voltas to extend my warranty by one more year i.e. till 4/4/2011.If they are unable to extend my AC warranty kindly take back my AC and refund us full amount.