Voltas | Split Air Conditioner — Pathetic service

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hello!!

I had bought a Voltas split 2 ton AC last year on 28.09.2011. The
first service happened in June this year on 03.06.2012 after my
complaint . The complaint number given to me was 12JU0207591. The
report after the first service ( service report number - 610 ) said
that the gas content is on the lower side and someone from Voltas will
be coming in the next two days to address the problem. No one came
till date. Its been almost 45 days since that visit. Post that I made
a complaint again on 14.07.2012 . The complaint number given was
12L1400461. Someone came last night at 9.30 pm and gave the assurance
that he would come the next day i.e today morning in between 11 to 12
noon and do the needful. He prepared the report saying that the gas
charge not done and will be done the next day.

No one has come till now and now . The concerned person Manoj ( the
service person ) allocated some other jobs for today to the
technicians and despite the assurance my work has been left
unattended. Now I am being told after the followup that the same will
be done on Wednesday.

This is absolutely not acceptable by any standards. It should not be
taking 5 days for these small jobs and that too in the peak season.
And moreover I would also want to highlight the rude and arrogant
behaviour of Manoj Kumar . Such kind of misbehaviour is not
acceptable in customer service.

I request you to take an immediate action in this case and also
ensure that the customers do not suffer because of such erratic
behaviour of the service staff.

Rgds

Sanjay Singhal