[Resolved]  Voltas Vertis Split AC — Poor Service and unprofessional service head at NOIDA

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had purchased one Voltas 1.5 Split AC from the above mentioned dealer. I had paid in full by credit card. Firstly they did not delivered on time.
Secondly I was told that the bill would come along with Technician who would deliver the AC unit. The technician didnot submit any bill.
Also after requesting the dealer to courier our bill they failed. In the mean time after 3-4 months the Remote of the AC stopped working. I complained to the service centre and also call centre but no response.
After long the technician came and took away the remote to repair.
Later I was told that it will be replaced but i need to show bill. But how on earth could i show them the bill since i was not given. Later the remote was kept in the service centre and not returned.

After several request the remote was returned without any change still stranded in same problem.

Then i called the call centre several times and I was told that my problem would be sorted out within 24-48 hours. Then another technicial came from another service centre. By the time i had myself verified that it was not AC remote it was the sensor on the AC side that was faulty. Then i requested the technician to rectify the sensor.
The technician took out the whole unit and told he would take for repair and would be back in 2-3 days. But another 10 days have again passed but there is no sign of anyone turning to get the AC repair.

This is how the company is providing the service support.