watchindia.tv

6 Reviews

akredhu on Apr 27, 2012

Its not live TV, its just a fraud

Live Tv is just a frud, you can watch programs for free on Youtube before you saw them on there TV see my chat with there agent.

Please wait for a site operator to respond.
You are now chatting with 'Nellyn'
Nellyn: Welcome to WatchIndia.tv live chat service. How may I help you?
Nellyn: Hi there
anil: hi are these channel live from india or no
Nellyn: Yes, we do broadcast the channels live form India
anil: According to time now, Sony India should play Dekha ek Kawab but I never saw on time
Nellyn: My apology as At the moment, we are experiencing a problem with the signal for both SAB TV and SET India in Live transmission from the source.
Nellyn: The said channel is temporarily broadcasting recorded show as there is a problem with the Live transmission
anil: But I never saw never on time
anil: and when your problem be fixed
Nellyn: Since the problem is at the source itself, we cannot guarantee an ETA or timeframe, however we are constantly working on this.
anil: But you people are cheating then
Nellyn: Currently, we are still waiting for updates. Our team is in contact with the channels to get this resolved.
anil: but since when its happening
Nellyn: We sincerely apologize for the inconvenience
Nellyn: It has been more than a week now
anil: These are the two main channels and I observed that I can watch free on you tube before i saw on your tv
anil: no here you lying again
anil: its there for lon long time
anil: what about other channels
Nellyn: For now we are having problems with the live transmission for Sony and Sab.
anil: What do you mean for now, i never saw it live
Nellyn: I cannot confirm the exact date of when the Live transmission for Sony and Sab have started, however, we are still awaiting for the update from the channel source with regards to this concern.
anil: If I cancel my subscibtion now will you refund my money since you are lying all the times
Nellyn: If you decide to cancel your subscription without completing the 1 year, we will be charging you in a pro rated basis, Charges per month will be as per the actual price and not the discounted price a month.
anil: but you you not fulfilling your promise
anil: you said live TV since you not fulfilling your promise how come I am responsible.
anil: Is there any number to call
Nellyn: With regards to the SOny and Sab, we will be compensating you from the time you are not able to use the service until the issue will be fixed.
anil: did I asked for compensation
Nellyn: My apology as there is no phone line for the Customer support
Nellyn: Technical and customer support available via live chat
anil: If I have to take you court where I can file my case
anil: Because its just a scam
Nellyn: We truly apologize for the inconvenience
anil: but its a scam you guys are running
Nellyn: However the relevant team are working on this issue
anil: your apology cost nothing my apology cost money how that is fair
Nellyn: We are still awaiting for the update from the relevant department, as the problem is from the source for the Live transmission
anil: but how that is fair, where i can file my case
anil: I just want that info from you. I want value for my money
Nellyn: I know it feels terrible to have this issue going. I am very sorry for the inconvenience. What I will do for you now is to make a follow up with regards to this concern
Nellyn: However the relevant department are working on this issue
anil: I asked you a question, whats the straight answer
Nellyn: For now allow me to make a report with regards to your concern as I raise this to the upper management
anil: I asked you a question, not about your management, where you people are based
Nellyn: We both have a support from the India and Philippines. I am from the Philippines.
anil: Where you based

They are just lairs

5 Comments

Comments

May 4, 2012 by

joshi100

That's what they have been telling me about SONY and SAB.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Jade'
Jade: Welcome to WatchIndia.tv live chat service. How may I help you?
Neeti: Hello Jade I contacted you last week (7 days back) reporting that SAB TV and SONY are not showing current shows
Neeti: and I was told it will be fixed in 3-4 days
Neeti: now its been 7 days and still it's not fixed!! WHY?
Jade: I am sorry to know you are encountering problems in using our service.
Jade: My apology for the inconvenience.
Jade: As of the moment, the two channels are still under maintenance.
Jade: We are now working hand in hand with them on finding a resolution.
Jade: And we will keep you updated once the issue is fixed, '
Neeti: that would not help.. me someone else had apologized and assured me that it would be fixed within 3-4 days
Neeti: if you are not able to show me those 2 channels please refund me my money watchindia.tv is not of any use if I can't see those 2 channels
Jade: My apology for this.
Jade: For the meantime, you can have our newest channels.
Neeti: I told you that would not help its been too long since these channels are down.. and I suspect you won't be able resolve the problem
Jade: You can have UTV channels for 3 weeks while the channels is still under maintenance
Neeti: I don't need any new channels the only channels I watch are and were those 2 channels
Neeti: you there!!!
Jade: I do understand how you feel as a consumer but we are already on work with the channel broadcaster to fix this issue.
Neeti: when you were not able to fix the issue in the past 7 days how can I believe that you can fix it now!
Neeti: hello
Jade: as informed, we are now working hand in hand with them on finding a resolution.
Neeti: and how about the days I've not been able to view the channels and the coming days I won't be able to see those channels what about that?
Jade: as a compensation, we can add UTV channels while the 2 channels are under maintenance.
Neeti: I don't need that channel I already told you that..
Neeti: you wont' be able to replace sab with any channels
Jade: That is just fro the meantime while the channels are under maintenance.
Neeti: how long will they be under maintenance for months?
Jade: And for further compensation, it will be further given once the issue is fixed.
Neeti: how long will it take for the issue to be fixed
Neeti: ????
Jade: I cannot give you any exact time as the issue is from the channel broadcaster itself but we will update you once issue is fixed.
Neeti: but how long should I wait? next month you will say the same thing..
Neeti: give me a precise date and I will wait till then..
Neeti: other wise I need my refund
Neeti: or I will report the issue to my credit card company and to BBB
Jade: As informed, due to the technical issue is from the channels source we are also waiting for the update coming form them.
Jade: And we will keep you updated once it is fixed.
Neeti: how will you update the users?
Neeti: you guys would have been told by your superiors how long it will take to fix the issue.. don't you know that??
Neeti: you guys charged $250 for service you promised and now you don't even know when this issue would be fixed??
Jade: We will keep you updated via email.
Neeti: ask your supervisor to contact me I need to talk to the manager over there
Jade: My apology as they can only be reach through email.
Neeti: give me your managers email then
Jade: You can send us an email through support@watchindia.tv
Neeti: for what to get the same answer I got from you
Jade: My sincere apology for this inconvenience, I do understand your frustration about this on going issue.
Jade: This is not what we want to give to our valued customers.
Jade: But we are encountering an unexpected technical issue.
Jade: We are asking for your extended patience and understanding as we work hand in hand with the channel broadcasters to fix the issue.
Neeti: how long buddy... in a few months you will say your contract has expired do you want me to wait for that long 7 months
Neeti: give me an exact date when will it be fixed???
Neeti: that's what I need to know
Jade: We will give further compensation accordingly Neeti once the issue is fixed.
Jade: I cannot give any exact date as I don't want to give any false hopes.
Neeti: how many more days should I wait give me an estimate.. that's the only thing I'm asking..
Neeti: I will get back to you on sat or sunday 21st 22nd that's how many days I can give you after that the issue will be reported to the respected agencies and over the internet so that other people can see the reviews before getting the service
Jade: We will keep you updated via email once this issue is fixed.
Jade: Is there anything else I may assist you with today?
Neeti: thanks for providing nothing
--
info: Please wait for a site operator to respond.
info: You are now chatting with 'Nella'
Nella: Welcome to WatchIndia.tv live chat service. How may I help you?
Nella: Hi there
neeti: HEllo Nella how are you today?
Nella: I'm doing good. How may I help you?
neeti: what is the status on SAB, SONY and other channels that are not coming were you able to solve the issue?
Nella: I do apologize for the inconvenience caused and delay in resolution.
Nella: We are still working with the network to find a solution for this.
neeti: now its been over 3 weeks don't you think its been a while ?
neeti: and it has taken you guys too long and still there is no resolution!
Nella: We truly apologize for the delay in resolution. We are doing our best to have the issue fixed at the soonest.
neeti: ok how do I go about to cancel my service and get the refund back I can't wait for months for this issue to be fixed..
Nella: As a compensation, you will have access to UTV Pack for 3 weeks free of charge.
neeti: I don't need that thanks..
neeti: are you there?
Nella: If you want, we can provide a prorated refund for the time that you are unable to use the service.
neeti: ok how much would be refund?
neeti: how much will I get back?
Nella: If you would like to cancel then prorated refund will be credited to you.
neeti: how much?
Nella: If you will agree for a prorated refund for the time that you are unable to use the service due to SET downtime then we will compensate you for that.
neeti: I just want to cancel my service as I know you guys won't be able to fix this problem and I've used watchindia.tv for just 2 months and that should be $40 for 2 months and I should get back the rest of the amount which should be around $197
Nella: Complete information with regards to the refund will be provided by the billing team.
neeti: can you give me there phone number?
Nella: There is no direct line to billing team.
Nella: They will get back to you via email.
neeti: how do I contact them?
neeti: hello are you still there?
Nella: They will contact you back via email.
neeti: but how will they know I want to talk to them?
neeti: Nella are you there?
Nella: There is no direct line to our billing department.
neeti: you did not answer my question..
neeti: how will they know they have to send an email to me?????????
Nella: We have a procedure here to follow for cancellation.
neeti: so you will tell them eight?
neeti: and how long will they take to respond?
Nella: For cancellation, once there is a request it is their task to send an email with the applicable refund.
neeti: how long does this process take ? I mean they getting the information and then sending an email?
Nella: Kindly wait within 24-48 hours timeframe.
neeti: so you will forward my request to them right?
Nella: Yes
neeti: tell me one more thing
neeti: my router is just sitting at the IP address screen since yesterday
neeti: I've booted it 3 times now and still does not go forward
neeti: what should I d about it?
neeti: do about it?
Nella: Are you connected with LAN or wireless?
neeti: wireless
Nella: Please try connecting with LAN and check for us to know if the problem is with your wireless connection or TV-Box.
neeti: I don't have that big cable to connect to a lan
neeti: and the room that has the router does not have a TV
Nella: May I know your internet speed?
neeti: its a high speed 18mbps and I did not had a problem since yesterday?
Nella: Can you please check at speedtest.net ?
Nella: Once you get the results, click on Share this results then copy
neeti: 12.92 download and 4.01 upload
neeti: MBPS
Nella: After copying, please paste the results to the chat box
neeti: there is no way of copying from this site
Nella: Please click on Share this result.
neeti: and share to what?
Nella: After clicking on Share this result, click on copy
neeti: http://www.speedtest.net/result/1907691725.png
Nella: Thank you
Nella: Are there any other devices connected to your router?
neeti: yes
neeti: my laptops my cell phones ipods etc
Nella: Can you please disable those in the meantime then restarting TV-Box then run setup wizard.
neeti: If I disconnect my laptop I won't be able to chat
neeti: and rest of the things are not in use now..
neeti: I'm already in setup and its stuck on network test...
Nella: Alright, make sure that there are no other applications running that may interfere with the download speed used for WatchIndia.TV.
neeti: did you do something to the box from your end?
Nella: Like any other electronic device, your TV-Box may need to be restarted.
neeti: this is frustrating
neeti: I told you I've restarted it 3 times since yesterday..
neeti: how many times more do I have to do it.
neeti: tell me one thing
neeti: what if my credit card company (dispute department) wants to talk to you guys where should they call you?
neeti: hello
neeti: you there?
Nella: We don't have phone line for Customer Support or Billing Department.
Nella: If you want, I will forward this case to the higher tech team for further troubleshooting.
neeti: I don't man I'm fed up now I just need to cancel the service and I'm going to dispute this charge today itself..
neeti: and thanks for your time

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May 21, 2012 by

Praveen Kumar

I agree with you Anil... Watchindia is scam.. they have SAB and Sony not being broadcasting services for last 2 months and I also get same answer every time ... "we are almost done with fixation of the issue and very soon we will be broadcasting live shows for these channels"...
I strongly doubt that they have expired their agreement with SET india for these 2 channels.. and now they have even removed it from the list of pacakges...
Not only this.. my TV box have stopped working since 2 weeks... I am unable to connect to service thru YV box...network connectivity shows issues at their servers side but they are throwing ball on my ISP provider... I can watch TV on my PC but on TV box...I myself is Network engineer and can see that there is issue on their end but these buggers dont accept their fault.
Now finaly I have given them 1 week notice .. if they dont fix it before then I will screw them up...We all need to make sure that these people are banned from doing business on US land and are blocked / blackedout totaly from US

Jul 17, 2012 by

chica

I totally agree with all the people who say there were cheated by Watchindia.tv. They have no good service, and more than that, their customer service sucks big time!
they have a direct sales no. but they have no telephone line for support. It is only online.. after repeated complaints through email/ chat, our service didn't improve and they do reply to the emails, but of no use.
fed up of the service, we requested a refund, however, they told us as per their policy, they don't give us the rent for the box of the remaining year, the taxes, and after all the deductions, of the annual subscription fee of $270, all they can pay is back is $48, as per their refund policy, they can't do anything else about it, there is no higher up whom we can contact, also not just this, they TERMINATED the chat session while we were still typing, we never got any copy of the chat session, which we emailed to our accounts.. God knows what happens to that. All this for the poor quality service that we are being offerred.
All they told us in the end was that they'll ask their billing dept. to fwd us the refund amount which we we eligible for, and terminated the chat, after again we received a mail from them asking about the technical details, which would help them solving the problems we are facing.

WE WILL NEVER RECOMMEND WATCHINDIA.TV TO ANYONE. HAD WE DONE PROPER RESEARCH, WE WOULD HAVE PROBABLY TAKEN SOME BETTER SERVICE, OF THE MANY AVAILABLE IN THE MARKET. BUT WATCHINDIA.TV IS FRAUD. THEY NEVER ARE AVAILABLE ON PHONE.

Jul 19, 2012 by

arvindts

I am having the same issue with watchIndia.tv the box that they have sent is not working, I contacted them and was told that they will contact me in the 72 hrs time and Its 5 weeks already and still I am being contacted,
I wanted to know whether the issue was resolved and more over I recieved a call from this company on my moble and when i tried to call back it was connected to pakistan, so I am not sure whether this is an I ndia company or not.

Can you please repond to this mail.

Aug 24, 2012 by

joshi100

Contact you credit card company and file a dispute (you can only file it within 90 days). I did filed a dispute and I was refunded almost all of the money.