[Resolved]  Wave Cinema — Wave Cinema Ludhiana is worse with broken seats and smelly halls

Address:Ludhiana, Punjab

I went to westend mall Ludhiana and had taken tickets for Zindagi na Milegi Dobara at Wave 0.4 at 5.45pm show with my family. I was allotted seat No. J-14 , J-15 & J-16. after the show started we took the seats and noticed that the seat No. J-14 was broken. It was most uncomfortable seat to sit. I approached the incharge/manager available and reported the said problem and requested for seat change as the broken seat had give me back ache till interval. The staff blatantly refused to pay any heed to my request and further were rude and misbehaved in public.

The said behavior reflects the ideology and the level of commitment towards customers. People avoid wave as they are low on service and high on attitude. No customer care.

Worst cinema, Wave Cinema!!!
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Aug 13, 2020
Complaint marked as Resolved 
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I went to watch movie on waves boss on waves kushambi, at the time of exit I was eating till last numbering as I have to see few of my known person name. But your unproffesional team member give me a hand frm the exit point and said are u not intresed to go home, I dnt think this is the service which multiplex give in today's time, so no wonder people always choose pvr as a first choice.even I told him that I am eating till last numbering than the guy told me that he have to go home so leave the premises soon, I got shocked to listen such unprofessional words from an coustmet service excutive.Is this your trained staff who gives u a bussiness and will make u growing cinema chain, have u hired your staff from slum, totally no coustmer service and only attitude, he was to much aggresive and ready to fight, until one of your team member had handle the situation. We have option to watch movie and waves is not only the cinemas in Delhi ncr, bad experience from few more can make u hard to survie in the world of entrainment sector...

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    Ludhiana
    Punjab
    India
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