[Resolved]  Western Digital — Hard Disk Replacement Problem

Address:

Gurgaon, Haryana

Hi Sir/Mam,

After much of a thought, I bought an External Hard Disk Drive of Capacity 1TB from Computer Empire, Nehru Place, Delhi of brand Western Digital.

The Hard Disk Details are as follows:

S/N: WX71A60F9128T
Type: WD My Passport Essential
Capacity: 500 GB
Model No: WDBAAA5000ABK-EESN
Courier Pick Up Date Was : 31/12/2011
Warranty: 3 Years Replacement Warranty

Since many days I have been facing a problem of accessing the hard drive which is currently containing many important documents and data.

For this reason, I tried contacting the WD help Center but the person attending my Call just ignored the fact that I am facing so much problem.

I called them many times explaining my problem but nothing happened.

As an alternative, I asked them to replace my Hard Drive (for which I am eligible), They asked me to send the hard drive to them. I told them that it is not possible as nobody can trust the courier company and I cannot send the Hard Drive for which I spent thousands of rupees by courier as I wouldn't have any proof of whether or not it will receive to the location specified.

They just kept on saying that you have to send it like that only and it is just a matter of luck that it will reach there. Its as if they don't care about there customers spending thousands of bucks in these items.

I was shocked to see such a behavior from employees of a company, which I thought of was a good one.

Then I asked them about the data my hard drive contains and they just said, "We don't give about your data" This line being quoted by Mr. Abhishek (13:36 on[protected].

I can quote many other rude behavior from the employees but it doesn't set the foot on right side for the company.

It was like, I did a great deal of mistake taking hard drive of such a company which is full of employees that don't care about there customers problems.

Other companies dealing in same items are seagate, iomega etc. These companies also provide an option of device replacement where the company sends in a new Hard Drive to the Customer facing difficulty and then after receiving the drive, the customer sends in the defaulty drive.

At the end it felt that it was my fault going for Western Digital when companies like Seagate and others are prevailing in the market for decades.

In this kind of regard, I decided to not use products of this company no more and let others also know that it is best not to buy products from Western Digital.

I hereby will gonna lodge a formal complaint against the Western Digital and its employees.

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Thanxs & Regards

Eshant Mittal
Ph. No. : +91-[protected]