[Resolved]  Western Digital — Defective Hardware, poor service

Address:

Mumbai Suburban, Maharashtra

I purchased a 1000 GB memory external hard disk of the Western Digital company. WIthin 30 days, the disk malfunctioned and I lost 100 GB of important data. Instead of attempting to repair the disk ( as promised in their "on-site" warranty scheme) I was told it would need to be replaced and I would lose all my data.

I had to send the disk at a cost of Rs 500. After I sent the disk, they told me that I should not have paid for the courier. They promised to compensate for it by sending me a disk of higher capacity.

Afterwards, they sent me a replacement disk which:

1. Did not work
2. Had a warranty of only 2 years, as compared to my original disk's 3 year wattanty
3. Was of 1000 GB only. Hence, they decided not to compensate for my time and money loss.

- Hrishikesh Tiwari