[Resolved]  Western Railways — INCONVENIENCE

ABDUL MAJEED H.U.MOTIWALA
1, KAPUR MANSION, 10 MORIALND ROAD,
AGRIPADA (W), MUMBAI 400 011.
CELL: [protected]

13TH May, 2011

To,
The Superintendent,
Western Railways,
Mumbai Central,
Mumbai 400 008.

Dear Sir,

Sub: Complaint against Attendant and TC.
Ref: Train No.12240/ JP BCT DURONTO
PNR NO. [protected]

With reference to my above PNR No. I was travelling with my family from Jaipur to Mumbai Central on 12th May, 2011 and was allotted Bert No. 15, 16,10,11,13 and 14 in B8.

After boarding at JP we were given Blanket and Bed Sheet which were very untidy. As we were not given Towel Napkins as mandatory even after 1 hour I enquired from the attendant who regretfully informs me that they are short of Napkins. I enquired how there can be short of Napkins as the Bedroll along with Napkins are provided by the Railways with the counting of the berths. He informed me that the contractor has not supplied the right quantity of the Napkins. I asked him to provide me with the complaint book so that I can lodge the complaint. But he did not gave me the complaint book.

Thereafter I contacted the Ticket Checker and informed him about the same. He too showed his helplessness and further inform me that it is not the first time even other passengers has also lodged complaint earlier in writing and he has forwarded the same to the higher authority, still the passengers are being inconvenienced so what else he can do? I asked him to provide me with the complaint book so I could also lodge the complaint. He promised me to provide me with the complaint book after he completes the Ticket checking.

Even after reminding him for few times he did not provided me with the complaint book till the time of our embarking at MCT.

I could not understand the stand of Ticket Checker, when he himself showed displeasure of the short supplies of goods in the train why he did not provided me with the complaint book so that I can lodge complaint with the department? Is he hand in glove with the Contractor? Or is there something else?

As such I want to know as follows:

1. Why there were short supplies of Napkins?
2. Why the attendants are not providing Napkins with the bedroll, not in these train, but usually also in all the trains unless asked for. I am regularly travelling in Aravali Express and have same complaint in the same.
3. Why TC did not provided me with the Complaint Book, as it is his statutory duty to do the same?
4. What action you will take and when?


I hope you will acknowledge the same and will do the needful at earliest and oblige, and will inform me accordingly, failing which I will have no option, other than seek information, of your action, under Right of Information Act.

Thanking you,

Yours truly,


A Majeed Motiwala.

Encl: copy of my
Tkt.