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western union nausori fiji - customer service

 
3 Reviews
User
  maofa damuni
I went to collect money for my mums medical assistant and unfortunately I coundnt get it because the sender had sent it under ofa and not maofa but the number was correct but my name on the ID had maofa, the supervisor was rude and sent me away to phone the sender unfortunately the sender was on his way to afghanistan and I coundnt get through to him, so I came back to her to explain the situation but still she refused being stressed with the situation I had to call a freind that that worked also there to call the supervisor to give me the money cause he knew me personally, so when I finally did go to collect the money she stamped my form as paid and with a loud and very unprofessional way she told me that this was the last time she will do this, ok I understand that but how she dealt with the situation was way unprofessional so I told her to her face and she didnt like it, I told her that the service she had shown was I one of the worst western union could portray, then she just kept the money and told me to take a seat and she will call her boss, I told her I coundnt leave because she had already stamped my form paid regardless if she had to cancel it, so I had the right to take the money, being very rude and unpleasant she had to make me wait for more than an hour where I had to go all the way back home to explain the situation, when I came back she called her boss, I talked to him he was indeed very pleasant and said sorry to me and within minutes I had the money, I told the supervisor to give me an apology and she said she wouldnt, I tried to get her name but she also wouldnt, so please I urge western union to please employ peolple that has already underwent customer service training, she is very unprofessional and this kind of people spoils the company name, I expect an apology from her for embarassing me in front of alot of people..l..PLEASE PLEASE take a look at this situation...Cause western union is one of the best money transfer company but this action will certainly bring you down...tHANKING YOU IN ADVANCE...

MAOFA DAMUNI..
Complaint comments 2 Comments     Updated:
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I agree with Maofa Damuni because the supervisor is at the front line and should be setting an example to all her fellow colleagues.She should undergo further customer care training or better yet, face termination altogether.It sounded like her mother needed the money urgently.I suggest, the supervisor put herself in Maofa Damuni's shoes and see what it feels like to have to wait so long 4 something, especially when someone needs it urgently.Shame on the supervisor for being impatient and rude, being stressed with the situation, come on!, Didn't she learn that the customer is always right.It's part of her job description to be patient and tolerant.Isn't that what she's getting paid for.I think she can learn something from the western union tellers at Center Point Branch.I hope Ms Maofa Damuni gets the apology she deserves.
 
she needs training
shame on you western union
i HAve been to the nausori one also and i know exactly which one this is
what does she think her father owns the company
remember lady your income comes from us...

frustrated

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