[Resolved]  Whirlpool — AMC - A way of cheating people

I bought Whirlpool Water Purifier worth Rs. 14000/- 2 years back. After applying for AMC in April 2013, only 2 filters in the Water purifier were replaced free of cost in June. Even if I consider the cost of these to be about Rs. 1000/- , only these were replaced under the AMC. For replacing them again within a matter of 3 months, they are asking me to pay again? While making us apply for AMC, the terms and conditions which were printed in many pages were not explained correctly to us. Even the bill given by their marketing agency only says that the AMC is valid for 1 year. It is indeed better if it is clearly said that AMC is valid only once in a year. Highly misleading confirmations have caused so much of hardship to us as well as loss of our money. Moreover, the AMC Terms and Conditions in Whirlpool's website, does not dwell upon these details. When I quoted this, they simply said that the AMC is dealt by their marketing agency - 360 degree marketing support pvt ltd and not by Whirlpool. By applying for AMC for the past 2 years, they have made me spend more than Rs. 8000/-, for which I have not enjoyed any kind of benefits. Inspite of my repetitive mails for the past 10 days, they have only asked me to contact their Customer care number and have not given any clear explanation about the cost benefits that a customer will be enjoying by AMC. This exhibits such a callous attitude from a company which boasts of its products and services. I cannot leave this as I feel that I have been cheated and also due to the reason that this has caused so much of hardship to me and my family since we have to keep buying can water inspite of having a water purifier at home. This spiralling expenses have caused so much of worries to us which needs to be definitely addressed.
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Aug 14, 2020
Complaint marked as Resolved 
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