[Resolved]  Whirlpool Aviator Mastermind 5 Star Air - Con. — Poor customer service

Address:

Mandsaur, Madhya Pradesh

We've bought an air conditioner- Whirpool mastermind aviator 5 star series- the purchase details of which are as follows:
Dealer Name - Jaiswal Brothers.
Location – Bhawanimandi (Raj.)

Pre Purchase Issues-
Following are the issues we faced with the dealer-
1. We informed the dealer of our choice on 20/3/2010 which happens to be Saturday and we were assured by him that our a/c will be installed on 22/3/2010 i.e. Monday, but he neither installed the unit nor he called and informed.
2. We then followed up with the dealer and were assured that the unit will come to him from company’s side on 25/3/2010 i.e. Thursday but the same also didn’t happen.
3. Again we are told that delay is due to wrong receipt of consignment from another dealer located in Jaipur to whom our dealer prima facie places the order. He has received all 3-star models instead of 5-star. He then assured us for coming Saturday.
4. Again we followed up (i.e. no response from his side till we followed up) and the process continued till the date of invoice.

Post purchase Issues:-
Following are the issues or problems we faced / facing post purchase of the air con:
1. The same very day on which the unit was installed i.e.06/04/2010 water started dripping from the indoor unit during night hours inside the room.
2. We’ve posted repeated complaints against the same and even made visits to the dealer’s shop which is some 25 miles from our place but some action was taken only after a good deal of time lag i.e. on 16/04/2010 and the person who showed up, instead of correcting the very problem we were facing compounded our problems by breaking one of the locks with which the unit is tied to frame holding it.
3. On 20/04/2010 the compressor or the outdoor unit ran out of the compressed gas and the indoor unit function as good as the fan mounted in the wall.
4. On 26/04/2010 the same person turned up who installed the a/c @ our place and told us that there is some leakage in the pipe or the valve that the gas has leaked but he didn’t get the gas refill and assured us that he’ll service the entire unit on Thursday which happens to be today but yet there is no clue of his arrival.