[Resolved] Whirlpool — Poor customer service | |||
I had raised a complaint on 4-Oct-2010 as my refrigerator is not working (SR Number - BG[protected]). I got a message that the issue has been assigned to HSR Layout branch 123. I called the customer care[protected] several times after that and setup reminders, but nobody has attended to my complaint yet. When asked to talk to customer care manager on 6-Oct-2010, I was told that he is busy, and sometimes when the executive forwarded the call to the manager, he did not attend the call. I would like to raise the complaint against this kind of poor service being done by the Service center ( HSR Layout branch 123), and the customer care manager who was busy to attend the call today, as his primary duty should be to attend to the customer complaints and get the issue resolved. Today 7-Oct-2010....still waiting for the service personnel........such shame on whirlpool's customer service....I am sure I would not buy any whirlpool product in future...... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
138 Comments | |||
Comments
whirlpool, in general, do not appear to be interested in after sales service .it is apparent at jamshedpur because of a poor service set up. repair charges are high, .parts are not available, attitude of service personnel is casual sometimes bordering on rudeness . I will advise all who read this, not to buy a whirlpool product if they want peace in life.N.P.Sinha
Reply
Gopal Krishnan, Jamshedpur
Same problem with my Microwave solo grill. No spare part for the last two months
Same problem with my Microwave solo grill. No spare part for the last two months
Whirlpool — Incompetence and inefficient service delivery by whirlpool
I have lodged a complaint with whirlpool India-- complaint reference HR[protected] regarding my washing machine on Thursday 16th September 2010 at 10 am and was assured that an enginneer would be sent out the same day however it has been 4 days since then and with promises made by the call center employees and managers Like MR AMIT KAUSHIK of someone attending to my complaint almost every day......I am now at this forum registering my complaint as a follow up to show what incompetence and inefficient service whilpool delivers.Whirlpool — NO SERVICE/COLOR SHADING
WHIRL POOL REFRIGIRATORSR.NO..INA[protected]
MODEL:F23C
DATE OF PURCHASE 02/04/08
CITY :SONEPAT
STATE :HARYANA
PIN:131001
MOBILE;[protected]
COMPLAINT: COLOR SHADING
bolla.[protected]@bilt.com
very very poor customer service.my washing machine is not working since last one month.once somebody appeared& vanished.Even after no. of phone calls nobody came, only ASSURANCES ! i have decided not to purchase WHIRLPOOL APPLIANCES & also to discourage others from purchasing WHIRLPOOL APPLIANCES.my complaint no. is NP / [protected] (NAGPUR) .however i think posting a complaint here is also not going to work.
Whirlpool — Delayed replacement of defective brand new item
Dear Sir,I am writing this email with deep regret that I bought a WHIRLPOOL refrigerator!!! I bought one whirlpool Proton elite refrigerator(300ml) and it was not cooling right from the first day. I received this on 13 th October 2010 and since then I have followed up with your customer care a million times. At last yesterday a senior engineer ,Sukanta Ghosh, came to see it and said that it has to be replaced.When I called the concerned person Sanjay Das([protected]) he said that it will take 10 days to be replaced!!!!! I really am surprised by the poor quality of the such crap customer care and services. Don't know if this mail matters to you or by any way will help me to get a proper service.I also understand that there is no quality check for whirlpool appliances ...otherwise how can it happen that a brand new model doesn't have gas in it and is choked from first day. The service request no is 5408.
Warm Regards,
Arka Mukherjee.
+91 [protected].
I have recently purchased Whirlpool fully Automatic Washing Machine 2 weeks back on 3rd October. Company Rep give us Demo and we used mahcine on Weekend first and last time i.e 9th October.
We tried again on 13th October and machine did not work. I lodged complaint and Engineer appeared to fix it on Sunday i.e 17th october. He replaced a part saying it is dead. I was shocked to see parts going dead in new machine.
Next day, machine again went bad and did not work. On Tuesday i.e 19th October, I again lodged complaint#DL[protected] in Whirlpool Service Centre. No engineer appeared or called though I got engineer's number on message. I called him 3-4 times but noone picked. From that day, I am daily calling Whirlpool Service Centre and everyday I get response that I will get call shortly.
I even talk to one Manager also but he was just able to commitment that never materialize and my machine is still not working.
During this whole period of last couple of weeks, we are so much frustated with Whirlpool Products and its services. All are working at home and we have no time but to do cloth washing in night manually with a brand new washing machine at home which worked just once.
We bought 3 products of Whirlpool-Washing machine, Refregerator and RO. We feel like we are betrayed by Whirlpool because we have their faulty product at our home and they do not ever agree to replace it though we have lost confidence in that machine that worked just once and got faulty 2 times.
It would be great if we can get some help on this so that we get some ease.
We tried again on 13th October and machine did not work. I lodged complaint and Engineer appeared to fix it on Sunday i.e 17th october. He replaced a part saying it is dead. I was shocked to see parts going dead in new machine.
Next day, machine again went bad and did not work. On Tuesday i.e 19th October, I again lodged complaint#DL[protected] in Whirlpool Service Centre. No engineer appeared or called though I got engineer's number on message. I called him 3-4 times but noone picked. From that day, I am daily calling Whirlpool Service Centre and everyday I get response that I will get call shortly.
I even talk to one Manager also but he was just able to commitment that never materialize and my machine is still not working.
During this whole period of last couple of weeks, we are so much frustated with Whirlpool Products and its services. All are working at home and we have no time but to do cloth washing in night manually with a brand new washing machine at home which worked just once.
We bought 3 products of Whirlpool-Washing machine, Refregerator and RO. We feel like we are betrayed by Whirlpool because we have their faulty product at our home and they do not ever agree to replace it though we have lost confidence in that machine that worked just once and got faulty 2 times.
It would be great if we can get some help on this so that we get some ease.
Whirlpool — Complaint regarding Whirlpool Refrigerator. S.no.106142 DT.20/10/2008
Complaint regarding Whirlpool Refrigerator. S.no.106142 DT.20/10/2008Dear Sir,
I purchased refrigerator from Appliances Place, 894/8 Main Bazar, Mehrauli, Mobile No. [protected], 26645165
Since I purchased it I am not happy with the product purchased. Again and again its working stopped i.e. not cooling. Your engineers come and charged from me then its works two months oir three months and then again stopped working. This process continuous. Cartage etc. also I am paying again and again without fault of mine.
Once compressor replaced but not working. There may be some error in your product or your engineers are not competent.
Approximately Rs.5000.00 has been spend by me to Whirlpool after purchase. My complaint details are mentioned below:
DL [protected] dt.19/05/2009
DL [protected] dt.02/05/2009
DL[protected] dt.19/05/2009
DL[protected] dt.04/05/2009
DL[protected] dt.
DL[protected] dt.13/05/2009
DL[protected] dt.30/04/2010 contact Ms. Nazia
DL[protected] dt.30/04/2010 contact Ms. Gori
DL[protected] dt.12/06/2010 Mohd. Juned
DL[protected] dt.21/06/2010 Ms.Aastha (reminder)
DL[protected] dt.20/10/2010
DL[protected] dt.23/10/2010
Kindly look into the matter and sort out the matter with immediate effect.
SURAJ BHAN
T-30 Ward No.6, Islam Colony,
Mehrauli,
New Delhi-110030
Ph: [protected]
Whirlpool — False Promises In Service
Dear SirThis is continuation of my last year’s complaint (ID 363/2/2009 made on Core.nic.in). MY MISERY IS STILL CONTINUING. As per my complaint last year with Whirlpool, the whirlpool people changed the compressor of my AC in April 2010 (WHICH SHOULD HAVE BEEN CHANGED LAST YEAR) but I was not satisfied with its performance. I told the same to the company but they had a deaf year to my complaint. FINALLY, ON May 26, 2010 My air conditioner totally gave in. I made a formal complaint on May 27, 2010 at 08.25am on their call center (No.[protected]. My complaint no. is DEL [protected]. On making my complaint I got their routine reply that SOMEONE WILL CALL ME WITHIN 2 HOURS AND FIX – UP AN APPOINTMENT. But as their usual practice nobody called me but I kept calling the call center after every 3 – 4 hours but to my disappointed nobody called me even for appointment forget about the technicians visit. The same thing continued the next day also but as their usual practice nobody called me till May 28, 2010 4 o’ clock.
Then I lost my control and called up the call center giving them lot of . Then finally somebody turned up at my place around 5.30pm just to tell me that NOTHING CAN BE DONE TODAY. They will take my AC to their workshop tomorrow and return it after 4 – 5 days. AS PER MY PAST EXPERIENCE THEIR ONE DAY IS EQUAL TO 15 DAYS, SO I DON’T WANT TO TAKE RISK NOW BECAUSE IF I WAIT FOR 5 *15 DAYS, THE SUMMER WILL BE OVER BY THEN (COURTESY WHIRLPOOL)
NOW I MADE A COMPLAINT ON THE 10TH OCTOBER 2010, WITH NO. DL-[protected] IN THE MORNING. BUT TODAY IS 19TH OF OCTOBER BUT MY SITUATION IS STILL THE SAME. THE DETAILS OF WHICH ARE AS FOLLOWS
1) PERSON VISITED MY PLACE ON THE NEXT DAY OF MY COMPLAINT AND SAID THAT ON PART IS GIVING THIS PROBLEM. HE TOOK THE PART WITH HIM SAYING THAT HE WILL REUTRN TOMORROW i.e. 11/10/2010
2) ON THE 11TH ANOTHER PERSON TURNS UP AND HE SAYS THAT THE PART WHICH HIS COMPANY'S PERSON TOOK IS ACTUALLY NOT FAULTY IT IS THE COMPRESSOR THAT IS AT FAULT. I APPRISED HIM THAT MY COMPRESSOR WAS CHANGED IN THIS YEAR'S SUMMER. HE SAID DON'T WORRY IT WILL BE CHANGED AGAIN TOMORROW i.e. 12/10/2010 BUT AS EXPECTED NOTHING HAPPENED
3) SINCE THEN TILL TODAY i.e. 19/10/2010 I AM GETTING ONLY FALSE PROMISES NOTHING ELSE. INFACT, YESTERDAY i.e. 18/10/2010 AT AROUND 18.30 I CALLED THE CALL CENTER AGAIN (ON PHONE NO.[protected] & I WAS ASSURED THAT SOME SENIOR WILL CALL ME WITHIN 2 HOURS BUT TILL NOW (i.e. 19/10/2010 13.00 HOURS) NOTHING HAS HAPPENED. NO CALL NO REMEDY.
4) Now on the 19/10/2010 my compressor was changed and the person who came to change it told me that my compressor was never changed. Even after changing my compressor my AC is not working and the company closed my complaint. So I had to make the complaint again.
Further I would like to bring to your notice that today i.e. 23/10/2010 I am still waiting for the mercy
of the company to fix my AC.
Kindly tell me the way I can sue this company so that they understand the torture the are giving me
KINDLY LET ME KNOW THE SAME AND OBLIGE.
--
For Life Line India
Partner
(Puneet Monga)
Ph: [protected]
We bought a whirlpool washing machine (model WM-FP60 DLX-L.grey) sr no. INB[protected]on 22.10. 08 and a refrigerator (Model no. 10857 CLA35. sr no. INA[protected] on 5.11.08. washing machine repaired on 17.10.10. I complained to the customer care. They came and changed the circuit board on 25.10.10 without any cost. But i bought stabilizer and the washing machine cleaning powder worth Rs.2200/-.
On 22.10.10 refrigerator also repaired. We informed to the customer care.But there is no response for my complaint then i complained to the dealer. The engineer came from whirlpool. He told that to change the gas tube because it have holes. And he said, the warranty is only for the compressor so you spend Rs.1900 for the replacement.The washing machine and the refrigerator repaired in 2 years so that we lost our hope with whirlpool. Don't spoil your company's fame.please take the immediate remedy for my problem.
By A.Abdul kafoor,
[protected]
On 22.10.10 refrigerator also repaired. We informed to the customer care.But there is no response for my complaint then i complained to the dealer. The engineer came from whirlpool. He told that to change the gas tube because it have holes. And he said, the warranty is only for the compressor so you spend Rs.1900 for the replacement.The washing machine and the refrigerator repaired in 2 years so that we lost our hope with whirlpool. Don't spoil your company's fame.please take the immediate remedy for my problem.
By A.Abdul kafoor,
[protected]
Washing Machine — improper installation
I purchased a washing Machine from Godrej Model No:GWF580A,Product Code:4E06,Dt.06.11.10 but I don't get proper installation service by them.I have been consult to their customer care but I am not saticfy by their service.The installation is still pending on their end.Whirlpool — demand of money in Home care plan not expired
I lodged complaint for service of my refrigerator (complaint No. CH[protected] dated 1.11.2010), I already lodged complaints many times for leakage of cooling through gate, but the problem is still there. They demand money for rectify the problem, but my Whirlpool Home care plan will expire on 28 july, 2011 vide application cum receipt No. 182666 for Rs. 1395/-.I paid money for peace full service of your product from your side, if your company demand money before expiry of Plan , .
Please take action as soon as possible and rectify my problem
Whirlpool — New Washing Machine Not Working
Sir, I have purchased a whirlpool washing machine model no. A72h on 4th nov 2010. And its not working properly I have requested for a demo on 5th nov (Demo No.: PT [protected]) but till today no engineer visited my home, even i havent got any call from ur side. But I got a message from company side that Mr. M.T. Alam will visite my home for demo but even he didnt visited and when I try to contact him on his mobile no. then the no. is switch off.And the worst thing is when I call to ur cust. care they always say tomorrow our Er. will visite ur home....but 10days has passed but their tomorrow never comes.
I think I have made a mistake that I have taken whirlpool wasing machine. Perhaps I have choosen a wrong company. If for giving a demo they r taking more then 10 days then what about the rest services...
And one thing more the back cover of my w/m is also damage. Since I have purchased it.
Im calling to cust care regularliy, but no responce from them.
Even I hav mail at [protected]@whirlpool.com on 13th nov, but yet no response.
Plz sir help me....Waiting for reply.
REGARDS:
ANURAG ANAND
email: [protected]@yahoo.com
Mobile: +91-[protected]
Demo No.: PT [protected]
Whirlpool — poor service (it's now 22 days)
Hi!My name is Prakash Kardode. I have service contract of my whirlpool washing machine with whirlpool. I have registered a complaint & no is:mb[protected].
on 30th Octomber 2010.
Till date my problem has not resolved. I spoke with Ms. lilly /Monica for same.
but they are just delivering promises. & worst thing is that they are not bother to make call also.
Its a really pathetic.
100th year of whirlpool is celebrated with this type of pathetic service.
I too had an problem with my whirlpool washin machine, they came and told its an big problem it may cost 3000Rs. Though its a small sequence problem, this service guy did not even bothered to check completely he asked to replace the maid kit inside.
I declined their offer. After few days i restarted the machine by pressing all buttons & it worked normally.
These service guys are big cheaters
I declined their offer. After few days i restarted the machine by pressing all buttons & it worked normally.
These service guys are big cheaters
This company is one of the worst in India, despite having an MNC tag.Very unprofessional, callous and poor quality
Dear services provider i am disagree with your customer care gyes b'coz they have not proper knowledge of your company.My question is we have to baying mastermind chrome split AC what is working hot & cold then your gyes says it is working both and i am registered your complaint, engineer has came and gave the demonstration on my premises.Sir i am surprised your engineer told me this product is working only summer time not winter.
Dear services provider its a very same full with you b'coz you have to MLC company and your customer care gyes is unknown your product.Plz gave the proper training b'coz they have to introduced direct the your company product in market.
complaint no-GB[protected]
Dear services provider its a very same full with you b'coz you have to MLC company and your customer care gyes is unknown your product.Plz gave the proper training b'coz they have to introduced direct the your company product in market.
complaint no-GB[protected]
Whirlpool — AC Sound
we have parched One AC 1.5 Parched date 07/06/201001/10/2010 compressay or failed and replaced compressor but heavy sound coming
Already 20 complaints raised but no is responding plz help me
Whirlpool — Refrigerator frequent failure
Dear Sir,I got purchased the Whirlpool mastermind refrigerator which immedaite after warranty period stopped cooling. A complaint was lodged and whirlpool engineer informed tht gas leakage has happened. He charged and filled the cooling gas .after 2 months same problem arised and he again recharged the gas free of cost . after 3 months again cooloing stopped and a complaint was lodged engineer informed relay was burnt and replaced on payment. he advised to take amc for 2 year.we took this again refidregerator stopped cooling.
what is the solution to this probelm.every after 2 3 months it goes wrong and keep calling mechanicn to get repaired. I have 3 refigerator and is working since last 20 years normal.
I bought a whirlpool refrigerator 5 years back (Model 8057). Soon after its warranty is over it stopped cooling. I called the customer care centre. The service person told that the compressor has failed. The failure is due to dipping of outlet pipe of compressor on outlet water collector box. This causes hole in the outlet pipe. The water enters into the compressor which makes fatal attack to the compressor. May be heart-attack for the refrigerator.This is the design flaw. I shocked to hear this. I dont know why whirlpool like reputed company does not take care for the existing customer. The rate of the compressor+gas comes around half the amount of the refrigerator. I don't know whether sixth sense of the whirlpool is that sense the warranty period and stop its action. Iam totally dissatisfied with this company.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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