[Resolved]  Whirlpool — Poor customer service

VERY VERY BAD SERVICE. NOT GOOD FOR COMPANY HEALTH. PLEASE TAKE LIC .

v poor responce from customer service people
I have register compliant through mail by 11th of jan but there is no one give a responce to me is this a way u people doing a customer to the customer may i know where shall i escalate this ?

We had a BAD EXPERIENCE with WHIRLPOOL today... They promised the servie with in 2 hours but did not send any of their

engineers...

They were so confused that they assigned three different engineers for the service...

I am forced to call them to get the clarification on whop is the right engineer ?

When I called up the engineer, he was already assigned 5-6 calls and was not sure of completing the task on the same day

...

BUT whirlpool people STILL promised of the service to be ompleted on the same day

All the follow up ended in VAIN ...

WHIRLPOOL DOES FALSE PROMISES TO THE CUSTOMERS ..

Whirlpool — Change of Compressor

Dear Sir/Madam,

Hamne Whirlpool Company ka Refrigerator August-2004 me Kharida tha jo abhi tak 7 years protection plan me hai ( 7 years warranty period) pichle kuch dino se hamara Refrigerator kaam nhi kar raha tha jaise hi on karo to aawaz krne lagta tha. Hamne Dealer ko Complaint ki to usne btaya ki Engineer aa jayega 2-3 din tak bhi jab Engineer nhi aur jab aaya to usne btaya ki Compressor Kharab hai aur tumhe Rs.1200/- pay krne padenge tab jakar ye theek ho payega. Lekin Hamara Product to 7 years warranty plan me hai aur Dealer ne bhi hame yahi bataya hai aur book me bhi likha hai ki 7 years ke andar agar Compressor Kharab hota hai to aapka Compressor Free of Cost change kiya jayega to Company wale hamse kyon charge le rahe hai jabki waranty period ke andar to charge lagne hi nhi chahiye. Whirpool Company ke product ki wajah se hame bahut pareshaani ho rahi hai 12-13 Feb se Complaint ki hui hai aur ab tak koi solution nhi nikla itne dino se Fridge band pada hai agar aise hi raha to future me Whirlpool Company ka product kaun Kharidega. Jald se Jald hamari problem ko solve kare.

contact detail [protected]

Whirlpool — DEFECTED IN GIFT ITEM (BROKEN)

Dear Sir,

My self Ashu Pruthi.I have baught whirlpool micro wave oven 20 ltrs grill from Star Cj alive but free gift (starter kit) got in broken condition.Please help regarding this issue....My cell no [protected]

I have purchased a Whirlpool Refridgerator on 31/3/2004, I have problem in my refridgerator door, I have been literarly begging for servicing with whirlpool No.[protected] for past 4 months, 2-3 times they came to my house & visited by saying no spares.... If whirlpool does not want to maintain inventory on spares, then why do they promote their products ???? very very worst service I ever seen...

Through this complain I request all consumers, pls do not go for whirlpool products. This is a warning !


regards,

Rajagopal R

Whirlpool — Whirlpool Microwave not working

Hi,

I purchased whirlpool microwave on 11 Feb 11 from ghaziabad,which had PCB issues in it which was found during the demo.
I logged the complaint (GB[protected]) and since then have been following service engineer for the updates.

I constantly get the answer we have ordered the company for the new PCB but is not in stock.
I have been given the same answers since last 2 months.

I request you to escalate the issue.

Thanks,
Swimit
[protected]
Email :[protected]@gmai.com

Hi Sir,

I would like to know give you a gentle reminder for the issue.
As yet no one has contacted me, neither the issue have been resolved.

In hope to receive the response

Swimit
[protected]

Whirlpool — Irresponsible service

Hello,
I had purchased a fully automatic washing machine of Whirlpool a six months back. It was their higher end model. Now for the last few months its been dead. I had raised the complaint to their customer support on last Feb 2011. But still now there in no response from their end. Pls advice what to do further and pls provide their higher officials contact no for sorting out the problem.

Whirlpool — complaint against not changing the refrigerator

THE DEALER OF WHIRLPOOL HARI OM ELECTRICAL B3/2, ASHOK VIHAR, PHASE-II, OPP POLICE STATION DELHI HASNOT CHANGING MY REFRIGERATOR. WE LIVED IN HARYANA IN SONIPAT. WE PURCHASE REFRIGERATOR BEFORE ONE MONTH LATER. HARI OM ELECTRONICS HAS PARCEL THE DAMAGED REFRIGERATOR. WE TOLD MANY TIMES CHANGE THIS BUT NOONE CAN HEAR MY PROBLEM. I WANT PLEASE TAKE STRICT ACTION AGAINST COMPANY AND HARI OM ELECTRONICS.

MY PHONE NUMBER IS: [protected]

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Whirlpool — non functioning of fridge

we have purchased the new double door fridge in 2008.from the date of purchase fridge did not work properly.after every 6 months we need to repair the fridge worth rs. 2000.we submit our complaint to company engineers and customers care excutives so many times .but in vain.so at last we sold out
the fridge at no cost.so thax whirlpool india for ur wonderful service n make our life so cool.

Whirlpool — EMI Paper not Delivered

We have not got the EMI paper from the Whirlpool India regarding our referigertor.Company official claimed that we will get the paper same day but still i am waiting for the same after about 15 days.Please help me in the above mentioned issue and resolved ASAP.Contact me @
[protected].Please take the issue on priority as it is alreadu very delayed.

Regards
Jatendra Malhotra

Whirlpool — incomplete service call-Poor response

I had registered a compliant on 27 / 04 / 2011 through customer care cell of whirlpool,regarding my OLD whashing machine problem which is out of warranty.
Complaint Number : 12909
Engineeer attended the call on 28 th and replaced one spare parts ( valve) and charged Rs480/- . But he did not shown any demo for working and went.
Later 1 Hr we tried to test the performence and came to know that the addresed problem not resolved.
We immediatly call the service engineer he did not respond our call. Immediatly we called customer care of whirlpool and address the same issue. But they didnot register the complaint but they said engineer will attend the call anopther 2 hrs time.
But now more than 72 Hrs i did not get any responce from customer care and the concern service person also.

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.

Assuring you of our best services at all times


Warm Regards,


Star CJ Customer Service Team

Whirlpool — Whirlpool

hello,

complaint number :11740

I just want to intimate you that i have been frustated with wirlpools service to the extent that i can not explain in words
i bought ac on thursday and for wanted the isntullation to be done on friday itself , your deler told me that it would be done on the
same day , i waited then i waited till next full day and called your customer care they said that request has been launched today
and it would take 24 hrs , for me it was urgent and when i was not in town on saturday wirpool engineer calls me to fix it.
I dont understand one thing , i had asked and told both the delear and customer care that i wanted that to be done on
friday ,why it was not done.
I had even asked to escalate the case on friday it was escalated to next leavel after 10 calls frm my end.
Now next a lady who called herself as supervisor named "gomathi" picks the call and keeps talking what she feels
she never had patients to understand what the customer says,she speaks and orders me to wait
i do not understand who is the customer is the lady or me.
Even after escaltion no one cares and a person named mani is also involved who is never ready to listen.
I am very sure that i will never ever go for wirpoll product in my lifetime. I was about to but many products worth 1 lacks and more
but the way i have been treated i am sure that i myself will ask my friends circle not to go for wirpool.
I am sure i am stopping 1000+ customer from goign to wirpool becuase of the poorest esclation point of contact "gomathi and mani" from south region

They are so althergic and they expect customer to fall on there knees , they would give a demo only when they are free.

Today is 5th Day and still waiting for AC Demo.
If you are not able to do the needful return my money back or else i have to go to consumer court

This is the worst experience , i have ever come across in my life.

Whirlpool — 1.5 T Split AC Defective Indoor Unit

I bought 1 1.5 T Whirlpool Split A/C (Aviator model). It was installed yesterday and the indoor unit is not working. The Installation person told that it will take 4 to 5 days to replace the indoor unit.

But till now, i didn't get a any official call from Whirlpool customer care asking for an apology for supplying a defective inddor unit and a tentative date on when the unit will replaced with a new one.

After installation they didn't care and i am left in lurch.

It is really a poor response and a pathetic service from Whirlpool.

Whirlpool — Worst Service ever Product is in Warranty Period

Hello Sir/ Madam,

I, Anju Goel wants to file a complaint against Whirlpool customer support. I bought a 310L Single door fridge on May 19, 2010. I am facing the problem of No cooling from last 15 days. I filed my first complaint on April 29, 2011 but till today no action took place. I am repeatedly calling them thrice a day but every day they used to make promise by next day but this thread is going on. Please look into this matter.

I am available at [protected]. Please help me out.

Whirlpool — REFRIGERATOR FAULT

have registered the complaint as below and company person attended the same but that time i was out of station he replace one 9.n.p.fan mottor of rs. 1360/-bill glad engineering no. 1673 dt.[protected]with service charges bill rs. 280/- same service co. bill no. 1672 which is pending and onther bill of glad engineering which he charged for service dries gas charging of rs. 1500/- which we have paid.
my friegde is steel in warrnty period but company told that warrnty for only compressor so i will not surprises that all multi nationalcompany like whirlpool cheating customer on behalf of customer care service. i know that which srevice charg charges company service center i will repair less than half amount from outside.comapny s.c. charged for motoras 1360/- is avalavel in rs.400/- only and gas charged rs. 600 to 800/- only and comapny s.c is given bill rs.total 3140/- which is after still we are in warrant period
i have paid allready 1500/- and now company service station is demanding rs. 1360+280 servuce chg.bill
now let me know but should have to do
CUSTMOR LOOTED BY MULTINATION COMPANY
from DEVENDER KUMAR GOYAL
2/771/1, MAHATMA GANDHI STREET
GOMATHIPURAM
ANNA NAGAR
MADURAI-625001
MOBILE NO. [protected]
EMAIL-ID- [protected]@gmail.com
----- Original Message -----
From: Bhartisanitation
To: [protected]@whirlpool.com
Sent: Wednesday, May 04, 2011 1:44 PM
Subject: refrigeretor fault in model no. 10194 and serial no. ina[protected]