[Resolved]  Whirlpool — Not Attending the complain from past few weeks

Sub: Complaint regarding response and time taken to attend my Whirlpool Washer.

References:

1. Model: 9180-sensation EX 6.5 kg with Pedestal| Product #: 6242533| Chassis #: INB[protected]| Purchased on 12 Dec 2006.

2. AMC #: HP04064282|FA-0810-24M Plan Code#: 1023148|Validity:01/01/2008 to 31/12/2009

3. Complaint Log#: BG[protected] Dt: 11/11/2008.

Details:

Sl no.
Date
No of call made
explanation given by service center
Phone Numbers

1
11/11/2008
1
Complaint registered and was told that problem will be rectified within 48 hrs.
Toll free number

A
15/11/2008-first service engineers (Bhupathi) visit-

Removes the pedestal from under the machine and leaves.


2
18/11/2008
1
Bharat Gogia: Was told the service request is still pending and they are working on the same.
Toll free number

B
19/11/2008- Second service engineers (Marimuttu)visit-

Removes a rod like component from below the tub and promises to replace by 25/11/2008. Leaves the machine unscrewed n leaves. Was told that I can still use the machine but put less load.
[protected]

3
24/11/2008
3
Lakshmi/ Deepa: Was told that the spare part is not available.
[protected]


24/11/2008 Machine completely stops working.




4
26/11/2008
2
Spoke to Gurupreet and was assured that the solution will be given by 3Dec 2008.
[protected]

C
1/12/2008-Third service engineer (Saravanan)-

Comes with component with doesn't match and tell that previous engineer did not NOTE THE MODEL NAME, hence mismatch. Tell that there is a short circuit inside and the wires are burnt. So machine not switching on. Leaves the machine at back and top unscrewed.
[protected]

5
2/12/2008
3
No response- calls not being answered
[protected]

6
3/12/2008
2
Called Mr. Murthy- service center head. Asks us to wait for another 3-4 days
[protected]






Dear Sir,

Wanted to give feedback regarding my front load fully automatic washing machine-Sensation Ex. I bought this machine in chennai, three years back (12 December 2005). The store manager recommended the pedestal, saying that it will help store laundry and also help in reducing the sound and vibration of the machine. Since I have started using the machine there was a heavy and abnormal vibration and the machine literally moves forward every time we 'on' it. so I've not been able to "ON" the machine and go out of the house. Have complained about the same to the company on several occasions, but the service engineers kept dismissing it saying that the vibration is normal. Recently I've moved to my home town Bangalore. The vibration still continued and had given the complaint regarding the same on 11 Nov 2008. Since then three service engineers have come and inspected the machine with no solution. Every time there is a new story told and the unnecessary delay. After several phone calls to the customer service and service center and numerous requests there still is no relief to my problem. I wanted to bring this to the company's notice because in spite of taking an AMC and shelving so much of money thinking that it is good machine my family has to bear with this inconvenience.

It is regrettable that we opted for a Whirlpool Machine. This has costed me a lot of time and pain. I want this problem to be rectified at the earliest and would appreciate a response to this mail, failing which I will initiate process to approach the consumer court.