[Resolved]  Whirlpool — Need refund for faulty washing machine

Address:

Central Delhi, Delhi

We have been badly cheated by Whirlpool Appliances India and intend to move the consumer court in case the company fails to refund our complete purchase amount of Rs 22,500 for fully automatic washing machine model 360 degree bloom wash graphite (code 12634), purchased on 8th October 2011 from Better Deals, Janakpuri.

The sequence of events is as follows:

1. Machine was bought on 8.10.11. While demonstration on 15.10.11, the engineer informed us that the machine is defective as its sensors were not working properly. (Service request no. DL [protected], DL [protected], DL [protected])

2. Machine was replaced for the 1st time on 3.11.11 (scan attached)

3. On 9.11.11, we were informed that the bellaue valve was defective and had to be replaced. We were charged Rs. 500/- for replacement and the part was replaced on 9.11.11 itself. (scan attached)

4. On 21.11.11, we were informed that the inlet valve was defective and had to be replaced. (scan attached)

5. Machine was replaced for the 2nd time on 22.11.11 (scan attached)

6. The replaced machine was an old/ used piece and had an internal defect. The engineer took the request for replacing the machine. (scan attached) (DL [protected], DL [protected], DL [protected])

7. Machine was replaced for the 3rd time on 6.12.11 (scan attached)

8. This time, the replaced machine was a broken piece where the dispenser lock and box were defected.

9. Machine was replaced for the 4th time on 11.12.11. The engineer has not visited till date to examine the same.


We are fed up with Whirlpool's antics of replacing our newly purchased machine with old, defected ones. After 4 replacements and endless complaints to customer care numbers, we are left with no time or patience to keep up with Whirlpool's complete lack of credibility and service.

We have been badly cheated by the company and demand a complete refund of our money.