| Address: | North Delhi, Delhi |
Dear Sir,
I have first complaint dated 26.08.2012 and complaint SR number is DL[protected] and the same is rectify on 30.08.12 through Mr. Satish but complaint is not rectified satisfactorily through your engineer and same is informed to you telephonically (Tel. No.[protected] to Mr. Imraan (Customer Care Executive). As discussed with Mr. Imraan please do not give the satisfaction code to our engineer but after one day I have received a message on my mobile from "LM-WPLSVC" on dated 01.09.12 at 5:17:05 PM i.e. "Dear Customer your call has been updated in our system as Customer Refuse to pay. In case of any dispute pls dial call center 60008558 or [protected]" but I have already pay in cash excess amount to your service engineer Mr. Satish Kumar and I have a bill of your company which is given by your service engineer. My complaint has been closed without given the satisfaction code to your engineer.
Your service engineer Mr. Satish (Mob. [protected])
You have give me the wrong two messages, one is that you provide free service of R.O. Water testing and second is your complaint is not closed uptill when you are not satisfied with the service.
I regret to tell you that my complaint since 26.8.12 but no solution of my problem / complaint.
Kindly take necessary action and reply as early as possible.
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Thanks & Regards
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Satish Kumar
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