[Resolved]  Whirlpool Front Loading Washing Machine — WORTHLESS SERVICE PERSONNEL

Address:

West Bengal

A service request for a Front Loading Washing machine, which started making loud noise, only during spin for drying, just after completion of warranty period of 2 years, was made on 08.05.12, vide SR number KL[protected]. The work was allotted to Sri Sukanta Ghosh who wanted to visit on the same evening after finishing other works in nearby area. As I told him not to come in the evening hours but on next day, he himself cancelled my call. However, when I contacted again on next day he attended the job. He just opened the backside, telephoned someone (may be a senior engineer) and confirmed that “bearing needs to be replaced, may be at a cost of around Rs.5/6 thousands”. He took Rs.395 as “Inspection Charge” only. I wrote on the Service Request form “The machine was not working properly for which the call was made. However, the rectification could not be done by the Service Personnel”. Hence, I did not disclose him the Satisfaction Code provided by the company at the time of registration of complaint. He immediately requested my cellphone to make a phone call and I found he made another call for the same work (SR number KL[protected]) and noted himself the Satisfaction Code. From all these types of behaviour I doubted his credential of having enough knowledge and experience of proper rectification. I am confident that replacement of a major spare at such a huge expenditure just after completion of warrant period is not expected from a machine of highly reputed manufacturer “Whirlpool”. I remember, this type of problem occurred about 1 year back also and the mechanic deputed by Whirlpool could not rectify. The next day a senior engineer was deputed and he solved the problem in a minute telling that it was just a balancing problem. Under this circumstance I requested the company to depute a senior engineer urgently to solve my problem. The company did not reply at all.