[Resolved]  Whirlpool India — a liar company

i was also having problem with my refrigerator. no to this company.
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Aug 14, 2020
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Whirlpool. Onlinedeals. In — Not received ordered washing machine of RS 15343

I have made purchase of Whirlpool F-65 Steel Washing machine on whirlpool.onlinedeals.in on 10th June 2008 at 01:08:18 AM by using my ICICI Credit card.
Billing Id for the same is - 43066

They have clearly mentioned about 7 days delivery gurantee.

But Its not delivered till today (20th June).

I have mailed them twice, but did not get ny reply.

I contacted Mr. KARAN of onlines.in on mobile number [protected] (given by him on 1st of purchase), he told me he'll update me the status and will try to deliver at the earliest.
But after that, He is not receiving my calls, not replying to my any sms.

I dont know what to do now. Please take some action on this.
Hoping for quick response from your side.

Thanks & Regards,
Amit Kumar Jha
I bought a Whirlpool front loading washing machine ( sensation neo DLX).

While Iam buying I was told I will receive a welcome kit, which I can use it for purchase of electronic goods

and reebok shops where I will get discount.

It has been four months, since I bought the washing machine.But I have not received the kit yet.

I called their customer service center but there is no response.

Regards,
Saravanan.C
To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell

Sir,

Complaint Reference NO:BG[protected].
Well it would be a month if its 28th July I raised a complaint to Whirlpool. I spoke to many a people; the agents were Bala, Suraj (Manager) and Manoj (CCMT MANAGER) who all promised that the problem would be recovered in 2 days. Well, the Phrase" Promises are meant to Broken ", Truly applies to The Company WHIRLPOOL.Approxamately I had made 20-30 calls, at last I came to know it was a call centre in Delhi. They Seem to have a big Communication Gap with the Local people in Bangalore .Some how, I took the number of the local people .Here they seem to be absolutely Ridiculous, there are very careless to Customers .Inspite of giving N number of Chances the Repair is still not done. And its just a matter of a small screw to be replaced.


If by any chance any RESPONSIBLE AUTHORITIES IN WHIRLPOOL, would get back to be as a last hope .If it doesn’t happen I would spread negative Remarks to my relatives and friends.

I[censored] think "Customers are ur Key" or the "customers are important for ur business”

Call [protected].

Regards,
Hari Prasad C.P
we bought a whirlpool washing machine top loading full automatic 8 months ago. the machine is giving trouble from day 1.the dirt remains in the cloth. new dirt gets added. clusters of washing powder are seen in the cloth. we called whirlpool mechanic through local service center .he said this is because of hard water. he himsel[censored]sed a powder of the same company (Rs.135.) within a weeks time the problem of dust remaining in cloth remains. new dirt also gets in to the cloth.
instead of concentrating on stars to promote the product, they can try to improve the working condition of the machine too.
I rate this as the worst washing machine of this century.
I had been using a whirlpool washign machine. I had a complaint mentioning that it was not working properly. The person who cam for service was more interested to sell the trolley which is suited for the machine as well as a powder which is used to clean the machine. They were not able to sort out the issue even after i had complained it for 3 times. Moreover i contacted their customer service in the number[protected]/[protected]. I am not mentioning the name of the useless people who are posted as Area Service Manager. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard

Videocon Washing Machine 400 T — Loose opening of Drier's door

The main door on the drier is not opening perfectly, may be the inside spring dislocated or crack at the fixing point of spring.

Microwave Oven / Whirlpool Make — Failure to install the product after purchase

Respected sir,
On 18.8.2008 i have purchased micro oven from m/s leo electronics, whirlpool dealer .
Adress is as follows: m/s leo electronics mega tv show room, Fci X- Roads, ntpc, jyothinagar dist karimnagar, AP PIN -505215.
contact no of mr Paramdhamulu( owner of the show room) is [protected].
model of my oven is VT255/SL.
Dealer after collecting money WORTH RS8100/-have given me bill NO :764, (Dealer TIN NO:[protected]). He has assured me of installing the oven and demo at home but did not do so .
Next day on contacting he has expressed his helplessness in installation of the product
Please help me in this regard
Sir

I purchase a whilpool microwave 30 days ago

No body was come to give demo
hi pls contact me __________[protected]

Whirlpool Refrigerator (230 Ltr) — making so much noise/cooling is not effective

Dear Sir,

This is prem sharma from house no 461, shanker marg gali no 03 mandawali fazalpur delhi-11092
My contact no is [protected] I have bought on Whirlpool 230 ltr refrigerator from Garg electronics vide bill no 7548 Dt 25th June 2006

Since beginning I am facing cooling/noise problem please send some one who can repair this product ASAP.

Thanks & Regards,
Prem Sharma
[protected]
I thought only i was facing difficulties.

terrible Terrible company!

Been calling up their customer care for four days, no one turns up.This random worker turned up, took money and never frigging showed his face again.the receipt is still with me.

Never am i going to buy any whirlpool product again.

people who are reading this would sadly be in the same fix as i am!
Do not buy whirlpool product its, i[censored] don't want to face this humiliation anymore.
worst product

Whirlpool 1. 0ton Split Ac — not responding to the complaints

dear sir
My dad purchased 3 nos of1.0 ton split AC on 26.04 07
in that 1 stopped working after 8 months
we lodged a complaint with complaint noC[protected]
ie in the warranty period
company personels took the ac for repairing
they have not yet delivered
we contacted service personels and they agreed to replace it
After that there is no response from th company
kindly requesting you to look into the matter and help us
thanking you

Onlinedeals. In, Whirlpool (Window Ac) — Item not delivered. Very Poor Customer Service

Placed an order for an window-AC to be delivered in Chennai. The site claims a gurantee of delivery within 7 days from the date of order. The order was placed on 5th July and the product is yet to be delivered (as of 15th July)!! I call them and send them repeated mails but none of them have any clue on the status of the order. They do not have the basic courtesy to reply to the mails sent asking for the status of the order. Customer service sucks big time!
Placed an order for an window-AC to be delivered in Chennai. The site claims a gurantee of delivery within 7 days from the date of order. The order was placed on 5th July and the product is yet to be delivered (as of 15th July)!! I call them and send them repeated mails but none of them have any clue on the status of the order. They do not have the basic courtesy to reply to the mails sent asking for the status of the order. Customer service sucks big time!
Hi,

I got email id from a lady when i called[protected]. this email id was for executive @ whirlpoon india.
I have purchased whirpool's NEAT N fresh tuppelware refrigerator kit for Rs.1200
when i visited the dealer it was for Rs.1050
MRP on the kit is Rs.1200 and we called the guy to repair AC and he bought is along with him. Prices on MRP is always more then sal price.. we are i think fooled for RS. 150 extra.
please check on this as my next action would be media and web publishment of this issue and fraud. i have done that with nestle in past.


You can yourself call the dealer @[protected] and just be a customer and ask for the price of NEAT n FRESH accessory kit from whirlpool.

This is disguting... ppl from whirlpool coming at ur place and selling things more then what's in the market.

please check o this...

Whirlpool Neo Sensation — No response inspite of repeated complaints

I had purchased a Whirlpool Sensation Neo on 08.11.07. The machine was working efficiently. Last month on 29.09.08, i had registered a complaint( Complaint number- KLO[protected] that water was leaking from the machine. On 30.09.08 a mechanic attended to my problem and he informed that the rubber pad on the front loading door of the washing machine had been damaged and that was the reason owing to the leak of water. For the past one month i have been setting a reminder to the service centres and they have been giving promising assurances but i have received no encouraging response from them yet. i m in a dilemma, not knowing whom to approach for help.

Whirlpool F 30 Elite — Repair Service refused by service Engineer

Dear Forum,

We have bought F 30 Elite Whirlpool Refrigerator 285 Liters on 15th May 2005 from Kapila Electronics, Janak Puri. The refrigerator has been working fine since then with no complaints till date.

Recently on November 3 evening, the refrigerator stopped cooling both in the freezer and rest of the storage area.

November 4 morning, I had lodged a complaint with Whirlpool Customer Care @[protected] and was provided with a ref # GB[protected] for the service to be provided between 6:00 pm - 8:00 pm. I received a call from the Service Engineer, Mr Vijay Singh at 2:35 pm informed me that he will not come after 6:00 pm as it is not their working hours.

I again informed the customer care but I was assured that the engineer will positively come for the repairs but till 7:30 pm, there was no sign of the service engineer. On calling back the customer care again, i was informed that it is too late now and the complaint will be handled next day as engineers are not available at the given time.

My complaint to Whirlpool is that How can they fix an appointment and the service engineer can refuse a consumer for not providing a service assured by the company. It seems the service centers have no check on the engineers and they are given the liberty to take any consumer to the task despite understanding the problems of the consumer.

I am very much disturbed by the attitude of the service engineer and poor reponse level of the customer care. None of the customer care managers were willing to come on the phone to speak to an irate consumer.

I was promised that Mr Gurpreet, manager will call me back but no call back was recd from the customer care center.

Please take necessary action on the service englineer as well as the monetary and financial loss beared by me of the loss of the food material stored in the refrigertor and with no cold water to drink in the heated day.

Regards
Sameer Chandra
B-7, Pocket VII, Kendriya Vihar
Sector 82, Noida
Member Consumer Voice: CV112276
I had purchased a Whirlpool refrigator, Fusion 230 ltrs. This was delivered on 2nd October'08. The service engineer came to install the same and detected 3 defects.
1) The magnetic pad of the dor was not working properly.
2) The door had a crack fron inside
3) The body of the refrigator had dents.
Immediately a complaint was logged with their dealer Techno City Great Eastern, and we were told that the same would be replaced in 7 to 10 days time. As usual it was not done and since then I started following up with their service engineer Mr Amit Das, Mob No. [protected], till date every time I called up he had only 1 reply that is there is no stock and the stock will take 7 days to arrive, but as on date nothing has happened. This person even does not give any email id to lodge a complaint. If the service head Mr Kalyan Bose as informed to me by Amit is not deaf or mentally disbalanced then please note that I shall be forced to move to the consumer forum and lodge a seperate case against Amit with charges u/s 420, since I have all the conversations recorded in my cell.

Whirlpool Refrigerator Genius Premier — Whirlpool Fridge After Sales Service-Trail & Error Basis

I bought 180 ltr genious premere fridge on 19/10/2006.Compressor is in warranty upto 2010.From 14/10/08 onwards the fridge is giving following problems
(1) Insufficient cooling
(2) No ICE
(3) Over all poor performance.

The service engineer visited on 19/10/08 and dignosed that gas has to be refilled.He refilled the gas and charged Rs.1450/-for the same.But the problem persisted.After 2 days again I called the customer service and informed the problem.In the next visit engineer replied that gas was not filled suficiently, and he again refilled the gas.There was no change in status.I called again to the customer service center and informed the proble.Third time engineer came and told us that compress was to be replaced.He replaced the same on 1/11/2008. The fridge was still in the same status.We again called the centre and new engineer came and replaced the thermostat.The engineer was asking 600/- Rs.For the same but we did not give the same as we wanted complete solution and satisfaction.Even after changung the thermostat fridge was in the same status on the contrary it stopped making ice completely. On 16/11/2008 first enginner came and changed freezer.Hope it will work now.
CONCLISION:- Whirlpool after sales service is not at all competent to handle the things. They r doing it on trial and error basis.Whirlpool should take note of the same.
vitthal koratkar
13/30 raoji sojpal
t.j.road
sewri mumbai-400015
[protected]

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