[Resolved]  Whirlpool India — a liar company

Worthless Whirlpool / — Water overflowing outside the machine

Complaint(Chennai) : We owned a Whirl Pool Washing machine and had problem in course of time. Precisely problem of the machine: Water uncontrollably filled continuously inside and spilled out side off the machine. So spoke to customer care and they did send a technician. He said it would be minor problem and we have paid him. The problem would occur with in 15 days to 30 days again. Again he would come and convince us saying that you are no longer going to have any problem in future. Likewise we spent more than 50% of money (Rs 6000) for fixing. But no use, later we realized that technician cheated us.

We made up our mind to buy new washing machine and we did. The new machine is also having the same problem of water overflowing out of machine and that too within few months of purchase. We are no longer going to use Whirlpool products anymore. Whirl Pool is going to kill its business by losing customer trust.

I also felt same way. They gave me complaint no. and said engineer will come after 4 days.

Not sinciere in after sales service, it is very shamefl that a multinational company operates on these lines

ITBC — delivery order

i do not want your processed order.

sir, since i purchased refrigerator model no. 6075 WRHA222G27 s no. INA o33100960 on[protected]. but the refrigerator started giving trouble after just six months and i started to approach the whirlpool service centers at jammu and after every check a new fault was arising viz. changing of the compressor three times, filling of the gas twice, thrice... & then the gas cannot even withstand for a weeks time and finally this double door refrigerator had to go for a bye pass surgery & a wire outside its body from top to bottom can be seen. in 2008 a new disease has cropped up "P C B" But it is quite pathetic to write that this disease is very serious and three PCB's has gone out of order & it is lying dead & no response from whirlpool despite a promise from incharge J&K mr. Neeraj for the last 6 months, to replace the set with 20% discount.This company should be banned & no body should use its products.Now i have left with no option to go in the consumer court since i have all the records with me.

I am Ayappa a customer of Whirlpool from Bangalore. I own a Fp55 Aqua White magic washing machine for which I went in for a 2 year AMC which cost me Rs.2500/- ( App # HP04048576, Plan code # 1023142). I was assured that by going for an AMC I would be given preferential treatment in terms of service and support, but to my utter disappointment I have released that now released that commitments made were all false and I have been CHEATED by Whirlpool.

The reason for my outrage is that my washing machine has not been fixed for more than 5 days from the day I have raised a ticket with Whirlpool now. My washing machine has not been working and I had raised a ticket with Whirlpool (Rq# HBG[protected]) last Tuesday (2nd of December 08) complaining about the same. I was assured that the vendor engineer would attend to the call the very same day but nobody turned up at all, after calling up the call center multiple times the vendor engineer turned up only Thursday ( After 2 long days!!) to attend the call. After investigating it was found that the PCB is faulty and needed to be replaced, but the vendor engineer informed that they do not have the spare part currently with them and they would positively get it replaced by today (8th Dec 08). Today morning when my wife called up the service center as well as the call center to confirm if the repairs would be completed by today, she was informed that the spare part is still not available and they cannot confirm when it will get replaced.


I have a one year son at home and my wife is now forced to wash all the clothes by HAND. We are really upset about the mental and physical agony that we are going through. I am really saddened by the kind o[censored]nprofessional support and service being provided Whirlpool. I requested the service center to provide me with the contact numbers of higher authorities but nobody obliged

Dear Sir,

I had purchased the H-65 fully automatic washing from kanpur, But after completion of 2 years of guarantee period my machine start the problem in spinning ( Drying the cloths), soon i lodged the complain to the said numbers.the company engineer came and diagnosed the problem (PCB not worked properly), but after the passing of nearly 1.5 months the availability of PCB is still in pending. we have made the effort again then the engineer came again along with their Sr engineer and repair the same now the machine functioning all the activities but some of the buttons still not functioning now i am unable to understand what the actual prublem machine had is the PCB is creating problem or something else. pleasse that the matter in high periority.

vipin pandey

sir,
I am V. Ganesan from Chennai my refrigerator is under repair i made a complaint on 2/9/08 my complaint no is CN[protected] Ther r keep on saying that same day will be attended but no one has turned up. It is very difficult to keep the milks for my child. And this kind of service i never expected from whirlpool it is clearly made up my mind not to go for whirlpool products in future and to recomand other.If this kind of services is continued today you are loosing me. But one can multiple into thousand and lakhs also.

Still i do not know how many of days it will take, Because they visit first, then they have to find the problem. For visiting itself they are not keeping the commitment.Really for me it is going to be wonderful gift by the Whirlpool Service Team for the New Year.
Thanking you.
V.ganesan

I never knew that i am in the distinguished company of scores of victims of whilrpool india's dismal lack of service until i watched this website. i have called up whirlpool call centre any number of times since i lodged my complaint on december 25, 08. everytime the reply is a polite 'i am sorry. i must apologise for the inconvenience 'our engineer will visit you within 24 hours on a priority basis'. we are both senior citizens and cannot wash clothes manually. the house is fully o[censored]sed clothes. the call centre's responses are robotic without any emotion or concern for the complainant. adding salt to injury is the enquiry 'is there anything else we can do sir', as if they had attended the complaint on hand.
my complaint related to non-working of my whirlpool automatic washing machines, for which i also have paid two-year maintenance charges, known as PMP.
complaint number: HD [protected] dated december 25, 2008

Whirlpool - Microwave Oven — poor service

My whirlpool - microwave oven is under warranty and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine, The machine under breakdown with in six month from date of purchase no response to replace the spare parts last two months.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

Whirlpool - Wmwf36 - Whirlpool White Magic T50w — Whirlpool company fail to support product sold by them in Mumbai,India

We purchased Whirlpool automatic washing machine from Vijay Sales on 04/08/2003, bill number BB3080127, product detail is WMWF36-Whirlpool white magic T50W.

We are facing problem (bearing plat broken) with the machine and we have contacted Whirlpool’s all India supervisor Mr Iyer on his cellphone # [protected] and as per him my washing machine cannot be repaired as one of its spare part is not available with your company.

For your information, we had first called up your service centre “Seven Star Services” provided by Vijay Sales on 12/10/2008 and their representative who visited my place charged me Rs 395/- thru receipt number 8476 and told us that “bearing plat” is broken and the same need to be replaced against the cost and further to this he informed me that the service charge of Rs 395/- will also be adjusted in the final repair bill. We asked him to go ahead with the repair work since we wanted our washing machine to be repaired back. But, since then he did not respond back,

After several follow ups, the service center person informed us that particular part is not available and that he has requested the company for this spare
Tired, we finally approached Mr Iyer on[protected], we followed with him for several weeks, initially he said he is getting this particular sparepart from your Panduchari Warehouse, then he said he will be arranging a standby washing machine, and finally today he is of the opinion that the said spare part is not available and they can’t do any thing and also that the company has stopped manufacturing this particular product..

I really fail to understand how a branded company like yours can stop mfg. a product and say that the spare part is not available. We bought this whirlpool product as we had great faith in company and their support process, and it is also know that whirlpool brand is known to satisfy their customer and support them.

We had paid big amount for purchasing T50W washing machine, in just few years company in India is saying that they do not have spare part and cannot do anything, How can a company say that and where a customer is expected to get product support, we have lost almost four months and valued money as well.

I wish and hope if you can help us and resolve the issue,


Vinod Dubey
Cell :91-[protected]

Hi,
Whirlpool service level is pathatic. They don't attend any calls at all. I ahave signed AMC for my refrigerator but after 10 calls also they don't attend my complaint.

I am planning to take them to court

Regards

I had complained whirlpool through several mails regarding the quality of water inlet pipe for washing machine purchased thrice from authorised dealers of whirlpool. These pipes get worn out within one month o[censored]se. The original pipe which was given alongwith the machine got worn out after nearly 8 years.

Inspite of several complaints and requests to whirlpool to provide me the same quality of pipe which was given with the machine, whirlpool is silent on the matter. It seems whirlpool doesn't care to provide after sales service to customers.

I had gone through some of the mails and now I can also say that the after sales service of whirlpool is the worst amongst LG, Samsung, whirlpool, sony, videocon, philips ( I am using products of these companies)

Whirlpool Split Air Conditioner Elite Model — REPLACEMENT/REPEARING

I HAVE purchased elite split ac in may 2008, in month sept, on wards not working, after repeated oral compaints, they checked found PCB NOT WORKING. AND TOOK REMOTE ALSO stating that after 1weak it will be replaced
after that repetedly several times i contacted many times but no response they say it is not available in stock, and ilodged complaint NO
HD [protected], DT. 25 /11/2008 At10.43AM
AFTER THAT IHAVE SPOKEN WITH SEVERAL PEOPLE IN SER VICE SECTION LIKE, GAFOR. BASA, AND AT KOPALLY OFFICE /STORES SOUGANYA, NARESH, MURTHY, THEY SAY EVERY TIME MONDAY AND WED DAY 7.30 PM OUR TECHNICIAN WILL COME AND REPLACE IT .I HEVE TO CANCEL ALLMY WORKS AND WAIT IN THE HOUSE BUT THE DAY NEVER TURNED UP, FINALLY ONE DAY THEY SAID, THE PART IS NOT AVAILABLE, COPANY STOPPED IT. .THE COMPANY WILL REPLACE THE COMLETE INDOOR UNIT, &THE SAME THING HEPPEND AGAIN WAITNG IN THE HOUSE WAIT FOR THE TECH, . NOTHING HAPPEND . FOR LAST 15 DAYS THEY HAVE EVEN STOPPED LIFTING MY ALLPHONE NO S (IHVE 5PH. NO S, )IRREVELENT ANSWERS, KEPTON WAITING ON PH.

THUS IAM REPENTING NOW WHY I PURCHASED WHRILLPOOL AC. AND YOUR COMPANY SERVICE PEOPLE GIVEN HELL LOT OF STRESS AND TORCHERED ME MENTALLY

NOW IREQUEST YOU TO LOOK IN TO MATTER AND REPLACE MY INDOOR UNIT IMMEDIATLY

REGARDS
RAMAKRISHNA
[protected]

we had bought a new 280 Ltrs double door Whirlpool Refrigerator 2 years back, also all the electronics appliances are from Whirlpool, A/C, Washing Machine at my palce.Previously also we had fridge from the same company.Since a loyal customer of Whirlpool we expected better services from them.

Two weeks back we called customer service to send some one to have a routine checkup of the fridge along with A/C, as we had taken a contract for our appliances.Our fridge was working fine, He serviced and then onwards our fridge is not working properly and now it has stopped functioning.

Inspite of repeatedly calling customer care & Whirlpool office for more than 2 weeks they are not ready to resolve our issue.We require a replacement of our fridge, because of the service person inability to check the applicance properly & doing something to it, we the customer are facing problem.

Now the model is become obsolete & they are saying we will provide u a damaged one from our warehouse some where at Bhiwandi & not a new running product.My question is whose fault is it ? is it our's who trust the company and buy your product with our hard earned money.

Above all, what about the money which we pay to get the appliances under contract, for its smooth functioning, Now the company wants MORE RS 5, 000/- as the depreciation value since we used our fridge for 2 years to get it replaced.

Thankfully we didnt buy Microwave fo whirlpool and bought a LG one, its service is instant and a good one. Whirpool people if you are reading my email plz understand now onwards we are never going to buy any product of WHIRLPOOL & would recommend every Friends & family members to stay away from WHIRLPOOL. You are going to loose your loyal customer like us.

Whirlpool 6thsence Sensation washing machine — non functional for 1 yaer and no responce from the company

I had purchased a Whirlpool fully automatic machine from M/S K.K.Sales pvt. Ltd. Civil Lines, Allahabad, which continuously though erratically worked till October 2007. In month of October 07 the machine failed to perform with 'F1' appearing on the digital display panel.

As I had been transferred from Allahabad to Etawah, I contacted the local authorized work shop of Whirlpool, Super Cool Engg. Works, Old Bus Stand, Etawah for the repair. But after five os six visits their engineers/mechanics were unable to fix the machine. Even an engineer from Kanpur made a visit but could not resolve the problem and the machine still inutile with the same problem of 'F1' persisting.

The engineers/mechanics suggested faults in different parts of the machine like motor, drain-motor, etc. but even change of these parts could do no better to the machine.

We wrote the company and contacted the original vendee K.K.Sales, Allahabad and starting from there our chain of efforts via Lucknow Zonal Office to their toll free phone ended again to Super Cool Engg.Works Etawah who did not bother to pay a single visit despite taking an advance service charge.

It would not be out of place to mention that until this problem, Whirpool was our trusted brand and we bought almost all appliances like fridge, A.C, washing machine etc. of whirlpool brand for our home.

you are, therefore requested to kindly take the necessary action and also appraise us the course of action we can take.

Vikas Saxena
Etawah

i have a similar bad experience from helpdesk despite my making long distance calls to luxmi at helpdesk & posting comments at their contact no .& helpdesk no response from their corporate office. I promice never to purchase any whirlpool product in future.
alok
10.02.2009

Whirlpool Cabrio washer/dryer — Poor Service from supplier Bernies

I purchased a Whirlpool Cabrio washer/dryer from Bernie's in Waterford Ct. on 01/29/2009. I was interested in this washer/dryer because I saw it advertised in the Bernie's sale flyer. This same washer/dryer combo was also advertised at Best Buys, I choose Bernies because I purchased my old whirlpool washer/dryer from Bernies in Bloomfield Ct. Sales associate Daniel Deojay assisted me at the Waterford store. He was very knowlegable in regards to this washer/dryer, really sold the washer/dryer on the unique features. I left the store to think about it. I returned to the store on 01/29/2009 and purchased the washer/dryer. Sales associate Deojay was off on the day, I was helped by another sales associate. I did inquire if they worked on commission and was told yes, so I mentioned Deojay helped me initially and I wanted him to receive the credit. The items were out of stock and I had to wait one week for delivery, The washer/dryer was delivered Sunday February 08 2008 at around 5:40 pm. I used the washer and found water streaming from underneath, I investigated and found there was a gashed in the hose. Water leaked all over the floor damaging the tile. I immediately called the store spoke to a manager and explained what the problem was. She scheduled a service appointment for Wednesday February 11th with a four hour window from 8:am to 12 noon. The service tech Dave showed up 3:50 pm that is more like a 8hr window. With that said he came in stated so you have a machine thats leaking. I said the hose have a hole in it. He place his gadet on the floor knelt on the floor over this gadet which appeared to be some type of computer, he tapped a few keys and stated, I don;t have that hose on my truck. I will have to order it and you will receive it in 7 to 10 days. I was in disbeif, It was as if Dave had no clue why he was coming, even though I explained in my phone call to the store that it was the hose and it had a gash in it. I wondered what Dave was paid for this 5 minute service call. I explained to Dave he can do what he felt he needed to do, but I was not waiting for 10 days for a simple hose. I needed washer and dryer on 01/29/2009 when I purchased it. I was willing to wait the week because they were out of stock, I called the store after Dave departed around 5:00 pm and spoke to Matt he said "I will speak to the manager and give you a call back. I called the store three hours later because Matt did not call back. Matt answered the phone again I reminded him I called three hours ago and he said he would call me back and did not. He said well it's been really busy. When I told Mr Matt I would like to return the merchandise to the store and how do I go about doing that will someone pick it up or I can drop it off suddenly, they were not so busy to talk to me. Needless to say I have $2195 worth of merchandise that I cannot use because of a hose with a hole in it that Bernie's is not in a hurry to fix. In the meantime who pays for my time that I spend calling the store, who pays for the hours spent waiting for a delivery man to show up. Who pays for the 8 hours spent waiting for a tech to show up for 5 minutes to tell oh by the way I don't have the part. Only in America

Yes very recently we have also purchased a microwave oven from PANTALOON, Bhubaneswar on january 7, 2009. IFor last 10 days it is not working. So we contacted customer care either to replce the same or to repair the same. We telephoned to many many times to the service centre and also PANTALOON. But the person concerned doe not seem to be serious and has not yet given back the items. A brand new item of reputed comapny does not even work for 15 days.

bedamati das

India Today Book Club — Non-Delivery of Ordered Items

Ref.: ITBC No. ITBC08654429

I had ordered 16CD + Reebok Shoe and other FREE Gifts along with order against which the above ITBC No. was generated by India Today Book Club. This is to note that only the shoe I have received. I had lodged complaints over phone several times at[protected] and every time they are giving fake assurance that within 7-14 working days I will be able to receive the items. I have also sent e-mails complaining the non-receipt of the ordered items. The order was place long time back.

Till date I have not received the items nor received my money back.